---
title: "May 2024"
slug: "may-2024"
description: "May 2024 documentation updates."
updated: 2025-09-25T09:54:23Z
published: 2025-09-25T09:54:23Z
canonical: "docs.voiso.com/may-2024"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.voiso.com/llms.txt
> Use this file to discover all available pages before exploring further.

# May 2024

## Zoho Desk

**May 24, 2024** Information about installing and using the Voiso Zoho Desk application is added to the Zoho integration article.

Related articles:

- [Zoho](/v1/docs/crm-zoho#zoho-desk)

## Speech Analytics

**May 23, 2024** The **Topics Identification** feature is added for Fintech customers with the Voiso Professional plan.

Related articles:

- [Topic identification](/v1/docs/topic-identification)
- [Speech Analytics](/v1/docs/speech-analytics-1)
- [Extended Call Details](/v1/docs/cdr-search-results)
- [Extended Call Details: Voice](/v1/docs/extended-call-details-voice)

## Webhooks

**May 23, 2024** The **Webhooks** feature is added to the **Administration** section to enable you to create webhooks that monitor specific call events.

Related articles:

- [Webhooks](/v1/docs/webhooks)
- [Developer Portal and APIs](/v1/docs/developers-portal-and-apis)

## Flows

**May 23, 2024** The **Launch Flow Builder** button is added to each row of the Flows table to enable you to launch Flow Builder directly from the **Flows** page.

Related topics:

- [Flows](/v1/docs/inbound-flows)
- [Flow Builder Overview](/v1/docs/inbound-flow-builder-overview)

## Flow Builder

**May 09, 2024** The Flow Builder has been improved to enable moving the canvas using right-click and drag and multiple node selection using left-click and drag.

Related articles:

- [Flow Builder Overview](/v1/docs/inbound-flow-builder-overview)

## Chrome Extension

**May 6, 2024** The Voiso Chrome Extension now also supports click-to-SMS capabilities.

Related articles:

- [Chrome extension for Agent Panel](/v1/docs/chrome-extension)

## Zoho CRM integration

**May 3, 2024** The Voiso Zoho CRM integration now creates tickets and new contacts when an agent uses Agent Panel to handles inbound and outbound calls, including click-to-call.

Related articles:

- [Zoho](/v1/docs/crm-zoho#ticket-creation)

## CDR CSV export

**May 3, 2024** The following columns are added to the CSV export of the Call Detail Records search result table:

- **Campaign**: the name of the Dialer campaign
- **Strategy**: the strategy used in the Dialer campaign

Related articles:

- [Call Detail Records overview](/v1/docs/reporting-cdr)
- [Dialer campaigns overview](/v1/docs/outbound-dialer-campaigns-overview)

## CDR API

The CDR API now supports querying based on the `uuid` filter. The UUID of an interaction may be obtained from the Extended Call Details page or the Call outcome logging webhook.

Related articles:

- [CDR API](https://developers.voiso.com/reference/cdr-1)
- [How to retrieve CDRs](https://developers.voiso.com/reference/how-to-retrieve-cdrs).
- [Call outcome logging webhook](https://developers.voiso.com/reference/call-outcome-logging)