---
title: "May 2024"
slug: "may-2024"
description: "May 2024 documentation updates."
updated: 2025-09-25T09:54:23Z
published: 2025-09-25T09:54:23Z
canonical: "docs.voiso.com/may-2024"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.voiso.com/llms.txt
> Use this file to discover all available pages before exploring further.

# May 2024

## Zoho Desk
**May 24, 2024**
Information about installing and using the {{variable.BrandName}} Zoho Desk application is added to the Zoho integration article.

Related articles:

* [Zoho](/v1/docs/crm-zoho#zoho-desk)

## Speech Analytics
**May 23, 2024**
The **Topics Identification** feature is added for Fintech customers with the {{variable.BrandName}} Professional plan.

Related articles:

* [Topic identification](/v1/docs/topic-identification)
* [Speech Analytics](/v1/docs/speech-analytics-1)
* [Extended Call Details](/v1/docs/cdr-search-results)
* [Extended Call Details: Voice](/v1/docs/extended-call-details-voice)

## Webhooks
**May 23, 2024**
The **Webhooks** feature is added to the **Administration** section to enable you to create webhooks that monitor specific call events.

Related articles:

* [Webhooks](/v1/docs/webhooks)
* [Developer Portal and APIs](/v1/docs/developers-portal-and-apis)

## Flows
**May 23, 2024**
The **Launch Flow Builder** button is added to each row of the Flows table to enable you to launch Flow Builder directly from the **Flows** page.

Related topics:

* [Flows](/v1/docs/inbound-flows)
* [Flow Builder Overview](/v1/docs/inbound-flow-builder-overview)

## Flow Builder
**May 09, 2024**
The Flow Builder has been improved to enable moving the canvas using right-click and drag and multiple node selection using left-click and drag.

Related articles:

* [Flow Builder Overview](/v1/docs/inbound-flow-builder-overview)

## Chrome Extension
**May 6, 2024**
The {{variable.BrandName}} Chrome Extension now also supports click-to-SMS capabilities.

Related articles:

* [Chrome extension for Agent Panel](/v1/docs/chrome-extension)

## Zoho CRM integration
**May 3, 2024**
The {{variable.BrandName}} Zoho CRM integration now creates tickets and new contacts when an agent uses Agent Panel to handles inbound and outbound calls, including click-to-call.

Related articles:

* [Zoho](/v1/docs/crm-zoho#ticket-creation)

## CDR CSV export
**May 3, 2024**
The following columns are added to the CSV export of the Call Detail Records search result table:
* **Campaign**: the name of the Dialer campaign
* **Strategy**: the strategy used in the Dialer campaign

Related articles:
* [Call Detail Records overview](/v1/docs/reporting-cdr)
* [Dialer campaigns overview](/v1/docs/outbound-dialer-campaigns-overview)

## CDR API
The CDR API now supports querying based on the `uuid` filter. The UUID of an interaction may be obtained from the Extended Call Details page or the Call outcome logging webhook.

Related articles:
* [CDR API](https://developers.voiso.com/reference/cdr-1)
* [How to retrieve CDRs](https://developers.voiso.com/reference/how-to-retrieve-cdrs).
* [Call outcome logging webhook](https://developers.voiso.com/reference/call-outcome-logging)