---
title: "May 2025"
slug: "may-2025"
description: "Major documentation updates for May 2025"
updated: 2025-09-24T16:46:52Z
published: 2025-09-24T16:46:52Z
canonical: "docs.voiso.com/may-2025"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.voiso.com/llms.txt
> Use this file to discover all available pages before exploring further.

# May 2025

## API YAML download

**May 21, 2025**

Instructions for downloading Voiso’s full OpenAPI YAML file have been added to the *Voiso overview* articles. The new article explains how to access and use the file in tools like Postman and Swagger UI.

Related articles:

- [How to Download the Voiso API YAML File](https://developers.voiso.com/reference/downloading-the-voiso-api-yaml-file#/)
- [Developer Portal and APIs](/v1/docs/developer-portal-and-apis)

## Zoho CRM contact number masking

**May 20, 2025**

The Zoho CRM documentation has been updated to include the new contact number masking feature, which allows administrators to hide contact phone numbers from agents while preserving click-to-call functionality.

Additionally, the original Zoho integration article has been reorganized into a set of shorter, focused articles to improve readability and navigation.

Related articles:

- [Zoho](/v1/docs/crm-zoho)
- [Zoho CRM](/v1/docs/zoho-crm)
- [Zoho Dialer campaigns](/v1/docs/zoho-dialer-campaigns)
- [Zoho Desk](/v1/docs/zoho-desk)

## Salesforce integration enhancements

**May 20, 2025**

The Integration **Settings** tab for Salesforce now includes:

- **Exact record matching**: Choose whether to display only the matched record in the screen pop or show all matching records.
- **Activity tracking**: Enable or disable automatic activity creation for calls.

In addition, a new **Related Module** field has been added to the call history records in Salesforce. This field stores the Salesforce record ID associated with each call—such as the Lead, Contact, or Account involved—providing clearer linkage between calls and CRM records.

Related articles:

- [Salesforce overview](/v1/docs/crm-salesforce)
- [Quick setup guide](/v1/docs/salesforce-quick-setup-guide)
- [Salesforce detailed setup guide](/v1/docs/salesforce-detailed-setup-guide)
- [Call History](/v1/docs/call-history)

## Chatbot blog

**May 12, 2025**

A series of articles discussing how **Flow Builder** may be used to create a chatbot has been added to the *Use cases and features* articles. The articles present principles that you can adapt to your business processes to build your own chatbot.

Related articles:

- [Blog: Build your own chatbot](/v1/docs/build-your-own-chatbot)
- [Blog: Planning a chatbot](/v1/docs/mapping-out-your-chatbot)
- [Chatbot prerequisites](/v1/docs/preparing-your-contact-center-for-chatbots)
- [Create a simple chatbot](/v1/docs/creating-a-simple-chatbot)

## Google Authentication

**May 5, 2025**

Voiso now supports Google Authentication as a sign-in method. All users will now see a **Sign in with Google** button on the **Sign in** page. However, only users in contact centers where the feature is enabled can use this method to sign in. Contact centers using Google Workspace can request this feature from their Voiso representative.

Related articles:

- [Authenticating with Google](/v1/docs/authenticating-with-google)
- [Signing in to Voiso](/v1/docs/signing-in)
- [Signing in with Google](/v1/docs/signing-in-with-google)

## AWS SQS Integration

**May 5, 2025**

The labels for the **AWS SQS Integration – Call End Events** have been updated:

- `inbound.call.ended` is now labeled **Inbound Call**
- `outbound.call.ended` is now labeled **Outbound Call**
- `dialer.call.ended` is now labeled **Dialer Call**

Existing integrations are not affected.

Related articles:

- [Raw Data Streaming to SQS](https://developers.voiso.com/reference/raw-data-streaming-to-sqs#/)