---
title: "Broadcast messages"
slug: "messaging-broadcast-messages"
description: "Send messages to contact center teams."
tags: ["team messaging", "notification", "message", "announcement"]
updated: 2025-09-23T16:55:44Z
published: 2025-09-23T16:55:44Z
canonical: "docs.voiso.com/messaging-broadcast-messages"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.voiso.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Broadcast messages

**Who should read this article**: Administrators, Supervisors

Send messages to contact center teams.

## Introduction

Supervisors and Administrators can send on-screen notifications to agents to provide important information such as announcing meetings, upcoming events, the start of campaigns, initiatives, and more.

## Broadcast messages

To access the **Broadcast messages** page, from the Voiso main navigation, navigate to **Messaging > Broadcast messages**.

![Messaging Broadcast Messsages Page](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Messaging%20Broadcast%20Messsages%20View.png)

The **Broadcast messages** page has three main functional areas:

1. [Send message button](/v1/docs/messaging-broadcast-messages#send-a-message)
2. [Find messages](/v1/docs/messaging-broadcast-messages#find-messages)
3. [Message history](/v1/docs/messaging-broadcast-messages#message-history)

### Send a message

To send a new message, click **Send message**. In the **Message** tab, enter your message in the message field.

![Messaging Broadcast Messsages Send Messsages Panel Message Tab](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Messaging%20Broadcast%20Messsages%20Send%20Messsages%20Panel%20Message%20Tab.png)

Select the **Teams** tab and specify one or more teams to receive the message.

![Messaging Broadcast Messsages Send Messsages Panel Teams Tab](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Messaging%20Broadcast%20Messsages%20Send%20Messsages%20Panel%20Teams%20Tab.png)

Click **Send**. Your message is sent immediately to all logged-in team members and displayed to the other team members once they log in.

### Find messages

You can search for previously sent messages by [date](/v1/docs/messaging-broadcast-messages#date) and [message content](/v1/docs/messaging-broadcast-messages#message-content), then click **Search**.

#### Date

To search for messages by date, click the **Date** field. Select a date or date range from the calendar, or click one of the predefined searches:

- Today
- Yesterday
- This week
- Last 7 days
- Last week
- This month
- Last month
- This year
- Last year

#### Message content

To search for messages containing specific text, enter the text in the **Search** field.

### Message history and delivery report

The **Broadcast message** page contains a table listing the history of sent messages.

![Messaging Broadcast Messsages History Table](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Messaging%20Broadcast%20Messsages%20History%20Table.png)

Click a message to display the **Delivery report** and review the details of previously sent messages.

![Messaging Broadcast Messsages History Delivery Report](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Messaging%20Broadcast%20Messsages%20History%20Delivery%20Report.png)

The delivery report summarizes the message details and lists user names, whether or not the message was received (status), and the date it was received.

          Tip

          

A user must be logged in to Voiso to receive a broadcast message.

In a contact center, the person responsible for leading, monitoring, and training a team of agents.

A contact center user with privileges to manage most contact center settings and perform administrative tasks.

Agents working under a common supervisor are considered to be a part of a team. Teams enable you to group users together for common business purposes. You can create many different teams for different business purposes. A user may be assigned to more than one team and a supervisor may supervise more than one team. You can assign agents to Dialer campaigns and Caller ID groups either individually or as part of a team.

## Related

- [Agent Panel](/agent-panel.md)