---
title: "Migrating WhatsApp number to Voiso"
slug: "migrating-whatsapp-number"
updated: 2026-07-16T14:11:40Z
published: 2026-07-16T14:11:40Z
canonical: "docs.voiso.com/migrating-whatsapp-number"
excludeFromExternalSearch: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.voiso.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Migrating WhatsApp number to Voiso

Follow the steps below to migrate your existing WhatsApp channel to Voiso.

## Before You Begin

Before starting the migration, make sure that:

- You have administrator access to your Meta Business Portfolio.
- You have administrator access to your Voiso account.
- You can receive the verification code (OTP) sent to your WhatsApp phone number.

---

## Part 1. Disable Two-Step Verification in Meta

1. Open **[https://business.facebook.com/](https://business.facebook.com/)** and sign in to your Meta Business Portfolio.
2. Click **Settings** (the gear icon in the bottom-left corner).
3. Select **WhatsApp accounts**. ![Open WhatsApp Manager](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Open%20WhatsApp%20Manager.png)
4. Find the WhatsApp Business account that contains the phone number you want to migrate.
5. Click the **...** (three dots) next to the account name and select **WhatsApp Manager**.
6. In the **Phone numbers** section, find the phone number you want to migrate and click the **gear** icon next to it.
7. Open the **Two-step verification** tab.
8. Click **Turn off two-step verification**. ![Turn off 2FA for WhatsApp number](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Turn%20off%202FA(2).png)

---

## Part 2. Migrate the Number in Voiso

1. Sign in to your Voiso account.
2. Go to **Administration** → **Digital channels**.
3. Delete the existing WhatsApp channel profile that you want to migrate.
4. Click **Add channel**.
5. Enter a channel name.
6. Select **WhatsApp** as the channel type.
7. Select **Channel Setup Migration**.
8. Click **Continue with Facebook**. ![Add a new WhatsApp channel](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Add%20new%20WhatsApp%20channel.png)
9. In the Meta window that opens, click **Continue** on the welcome screen.
10. When prompted to **Select the business assets to share with Voiso Support**, select:
  - Select your existing **Business Portfolio**.
  - Select **Create a new WhatsApp Business Account**. Do **not** select your existing WhatsApp Business Account.
11. Select **Use a new or existing WhatsApp number**. ![Select WhatsApp Business account](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/WhatsApp%20Business%20account.png)
12. Enter the **same phone number** that is currently connected to your WhatsApp Business account. ![Enter new WhatsApp number](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Enter%20new%20WhatsApp%20number.png)
13. When you receive the verification code (OTP), enter it to verify the number.
14. Complete the remaining steps in the Meta setup flow.

---

## Migration Complete

Your WhatsApp number has been successfully migrated. Your phone number will remain the same, and you can continue using it in Voiso.

Template Migration

Your approved, high-quality message templates will be migrated automatically to the new WhatsApp Business Account created during the migration.

Template migration begins automatically but may take some time to complete. During this time, migrated templates may not be available for sending. Once the migration is complete, they will become available automatically.

All migrated templates will initially have an **Unknown** quality rating. Meta typically recalculates the quality rating within the first 24 hours based on messaging activity.