---
title: "Installing the Voiso Mobile App"
slug: "mobile-app-agents"
description: "How to install the Voiso mobile app to handle calls."
updated: 2026-06-19T11:42:12Z
published: 2026-06-19T11:42:12Z
canonical: "docs.voiso.com/mobile-app-agents"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.voiso.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Installing the Voiso Mobile App

**Who should read this article**: Agents

Install the Voiso mobile app to handle voice and digital interactions from your mobile device.

Note

Use of the Voiso mobile app depends on the permissions assigned to your account. If you have questions about whether mobile app access is available for you, contact your team lead, supervisor, or Voiso administrator.

## Introduction

The Voiso mobile app provides mobile access to **[Omnichannel Workspace](/v1/docs/omnichannel-workspace-overview)** and **[Agent Panel](/v1/docs/agent-panel)** on Android and iOS devices. Depending on the permissions assigned to your account, you can handle voice calls, digital conversations, or both from a single mobile app.

The mobile app supports the same core capabilities available on desktop, including call handling, digital messaging, status management, contact access, call history, Caller IDs, and personal metrics.

To get started, download the app from the [Google Play Store](/v1/docs/mobile-app-agents#download-the-android-app) or the [Apple App Store](/v1/docs/mobile-app-agents#download-the-ios-app).

Important

If your contact center uses two-factor authentication (most contact centers), also known as 2FA or multi-factor authentication, you must complete the [2FA setup process](/v1/docs/two-factor-authentication) *prior to the first time* you sign-in to your Voiso account on the Voiso Mobile app.

## Download the Android app

The [Voiso app](https://play.google.com/store/apps/details?id=com.voiso.softphone&hl=en&gl=US) is available on the Google Play store. To download and install it, follow these steps:

1. On your Android device, open **Google Play**.
2. Use **Search** to find **Voiso**.  

![Mobile%20App%20Google%20Play%20Store](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Mobile%20App%20Google%20Play%20Store.png)
3. Tap **Install**.
4. After the app finishes installing, tap it to launch it.
5. Sign in with your Voiso credentials (you might also have to choose your Voiso contact center cluster).  

![Mobile%20App%20Login](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Mobile%20App%20Login.png)
6. If your contact center uses two-factor authentication (most contact centers), enter the 6-digit code generated for you by Google Authenticator.  

![Mobile App 2FA](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Mobile%20App%202FA.png)
7. When you are ready to receive calls, [set your status](/v1/docs/agent-panel-getting-started#status-menu) to **Available**.  

![Mobile%20App%20Status](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Mobile%20App%20Status.png)
8. If you receive an inbound call while you are using another app, a system notice is displayed; otherwise, the call rings in the Voiso app.  

![Mobile App Call Ringing](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Mobile%20App%20Call%20Ringing.png)

## Download the iOS app

The [Voiso app](https://apps.apple.com/app/id6447054238) is available on the Apple App Store. To download it, follow these steps:

1. On your iOS device, open **App Store**.
2. Use **Search** to find **Voiso**.  

![Mobile%20App%20Apple%20App%20Store](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Mobile%20App%20Apple%20App%20Store.png)
3. Tap **Get**.
4. After the app finishes downloading, tap it to launch it.
5. Sign in with your Voiso credentials (you might also have to choose your Voiso contact center cluster).  

![Mobile%20App%20Login](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Mobile%20App%20Login.png)
6. If your contact center uses two-factor authentication (most contact centers), enter the 6-digit code generated for you by Google Authenticator.  

![Mobile App 2FA](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Mobile%20App%202FA.png)
7. When you are ready to receive calls, [set your status](/v1/docs/agent-panel-getting-started#status-menu) to **Available**.  

![Mobile%20App%20Status](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Mobile%20App%20Status.png)
8. If you receive an inbound call while you are using another app, a system notice is displayed; otherwise, the call rings in the Voiso app.  

![Mobile App Call Ringing](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Mobile%20App%20Call%20Ringing.png)

Two-factor authentication, also called 2FA or multi-factor authentication, is a security protocol for identity verification. 2FA enhances account security by combining multiple factors, such as like passwords with unique codes, such as those provided by the Google Authenticator app.