---
title: "Installing the Voiso Mobile App"
slug: "mobile-app-agents"
description: "How to install the Voiso mobile app to handle calls."
updated: 2026-06-19T11:42:12Z
published: 2026-06-19T11:42:12Z
canonical: "docs.voiso.com/mobile-app-agents"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.voiso.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Installing the Voiso Mobile App

{{variable.AudienceAgent}}

Install the {{variable.BrandName}} mobile app to handle voice and digital interactions from your mobile device.

:::(Warning) (Note)
Use of the {{variable.BrandName}} mobile app depends on the permissions assigned to your account. If you have questions about whether mobile app access is available for you, contact your team lead, supervisor, or {{variable.BrandName}} administrator.
:::

## Introduction

The {{variable.BrandName}} mobile app provides mobile access to **[Omnichannel Workspace](/v1/docs/omnichannel-workspace-overview)** and **[Agent Panel](/v1/docs/agent-panel)** on Android and iOS devices. Depending on the permissions assigned to your account, you can handle voice calls, digital conversations, or both from a single mobile app.

The mobile app supports the same core capabilities available on desktop, including call handling, digital messaging, status management, contact access, call history, Caller IDs, and personal metrics.

To get started, download the app from the [Google Play Store](/v1/docs/mobile-app-agents#download-the-android-app) or the [Apple App Store](/v1/docs/mobile-app-agents#download-the-ios-app).

:::(Error) (Important)
If your contact center uses {{glossary.two-factor authentication}} (most contact centers), also known as 2FA or multi-factor authentication, you must complete the [2FA setup process](/v1/docs/two-factor-authentication) *prior to the first time* you sign-in to your {{variable.BrandName}} account on the {{variable.BrandName}} Mobile app.
:::

{{snippet.DownloadTheAndroidApp}}
 
{{snippet.DownloadTheiOSApp}}