---
title: "November 2024"
slug: "november-2024"
description: "Major documentation updates for November 2024"
updated: 2025-09-25T09:48:09Z
published: 2025-09-25T09:48:09Z
canonical: "docs.voiso.com/november-2024"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.voiso.com/llms.txt
> Use this file to discover all available pages before exploring further.

# November 2024

## Wrap-up code groups

**November 25, 2024** Administrators can now use wrap-up code groups to create discrete sets of wrap-up codes that relate to different business processes or groups. Wrap-up code groups are assigned to teams of users. Only the assigned wrap-up codes are displayed in the **Agent Panel** when a user completes an interaction.

The feature is enabled in the **System Settings** by selecting the **Enable after call work (ACW) activities and wrap-up codes** option.

Users with the **Edit Wrap-up codes** permission set may create wrap-up codes and wrap-up code groups.

Wrap-up code groups are assigned to teams when the group is created or edited on the **Wrap-up codes** page or on the **Teams** page.

Related articles:

- [Wrap-up codes](/v1/docs/administration-wrap-up-codes)
- [Teams](/v1/docs/users-teams)
- [System settings](/v1/docs/administration-system-settings)
- [Security Access Groups](/v1/docs/administration-security-access-groups)
- [Agent Guide](/v1/docs/agent-guide)

## Password change

**November 25, 2024**

Administrators can allow users to change their password by assigning the **Allow change password** permission in the user's security access group. When this permission is granted, the Change Password feature is added to the **Account settings** panel which is accessed through the **User Profile** menu in the Voiso main menu bar.

Related articles:

- [User Profile](/v1/docs/user-profile)
- [Security Access Groups](/v1/docs/administration-security-access-groups)

## Agent Panel search

**November 25, 2024**

A new search feature is added to the **Agent Panel** when an agent clicks **Blind transfer**, **Consult**, or **Conference** while handing an interaction in **Agent Panel** or **Omnichannel Workspace**. The search feature has two options, **Agents** and **Queues**. Agents can browse the list of targets or search by name or extension.

          Caution

          

Only users and queues with an extension can be found by the search feature.

Related articles:

- [Transfer, Consult, and Conference](/v1/docs/agent-panel-transfer-consult-and-conference)
- [Agent Panel](/v1/docs/agent-panel)
- [Omnichannel Workspace Overview](/v1/docs/omnichannel-workspace-overview)
- [Users](/v1/docs/users-users)
- [Queues](/v1/docs/inbound-queues)

## Webchat configuration customization

**November 25, 2024**

Use the new `username` parameter in the Webchat widget JavaScript code to automatically insert the name or ID of contacts that are logged in to your website.

Related articles:

- [Webchat](/v1/docs/omnichannel-webchat)

## Extended Call Details: Voice

**November 6, 2024** The **Topics** wave in the Extended Call Details **Call recording audio player** now includes a notification if none of the configured topics are found in the call recording, and the **Topics** wave is grey where no topics are detected.

Related articles:

- [Extended Call Details: Voice](/v1/docs/extended-call-details-voice)
- [Topics](/v1/docs/topics)

Agents working under a common supervisor are considered to be a part of a team. Teams enable you to group users together for common business purposes. You can create many different teams for different business purposes. A user may be assigned to more than one team and a supervisor may supervise more than one team. You can assign agents to Dialer campaigns and Caller ID groups either individually or as part of a team.

A telephone extension refers to a number used to identify and dial a softphone, hardware phone, or queue within a contact center.