---
title: "November 2024"
slug: "november-2024"
description: "Major documentation updates for November 2024"
updated: 2025-09-25T09:48:09Z
published: 2025-09-25T09:48:09Z
canonical: "docs.voiso.com/november-2024"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.voiso.com/llms.txt
> Use this file to discover all available pages before exploring further.

# November 2024

## Wrap-up code groups
**November 25, 2024**
Administrators can now use wrap-up code groups to create discrete sets of wrap-up codes that relate to different business processes or groups. Wrap-up code groups are assigned to teams of users. Only the assigned wrap-up codes are displayed in the **Agent Panel** when a user completes an interaction.

The feature is enabled in the **System Settings** by selecting the **Enable after call work (ACW) activities and wrap-up codes** option.

Users with the **Edit Wrap-up codes** permission set may create wrap-up codes and wrap-up code groups.

Wrap-up code groups are assigned to {{glossary.team}}s when the group is created or edited on the **Wrap-up codes** page or on the **Teams** page.

Related articles:

* [Wrap-up codes](/v1/docs/administration-wrap-up-codes)
* [Teams](/v1/docs/users-teams)
* [System settings](/v1/docs/administration-system-settings)
* [Security Access Groups](/v1/docs/administration-security-access-groups)
* [Agent Guide](/v1/docs/agent-guide)

## Password change
**November 25, 2024**

Administrators can allow users to change their password by assigning the **Allow change password** permission in the user's security access group. When this permission is granted, the Change Password feature is added to the **Account settings** panel which is accessed through the **User Profile** menu in the {{variable.BrandName}} main menu bar.

Related articles:

* [User Profile](/v1/docs/user-profile)
* [Security Access Groups](/v1/docs/administration-security-access-groups)

## Agent Panel search
**November 25, 2024**

A new search feature is added to the **Agent Panel** when an agent clicks **Blind transfer**, **Consult**, or **Conference** while handing an interaction in **Agent Panel** or **Omnichannel Workspace**. The search feature has two options, **Agents** and **Queues**. Agents can browse the list of targets or search by name or extension. 

:::(Error) (Caution)
Only users and queues with an {{glossary.extension}} can be found by the search feature.
:::

Related articles:

* [Transfer, Consult, and Conference](/v1/docs/agent-panel-transfer-consult-and-conference)
* [Agent Panel](/v1/docs/agent-panel)
* [Omnichannel Workspace Overview](/v1/docs/omnichannel-workspace-overview)
* [Users](/v1/docs/users-users)
* [Queues](/v1/docs/inbound-queues)

## Webchat configuration customization
**November 25, 2024**

Use the new `username` parameter in the Webchat widget JavaScript code to automatically insert the name or ID of contacts that are logged in to your website.

Related articles:

* [Webchat](/v1/docs/omnichannel-webchat)

## Extended Call Details: Voice
**November 6, 2024**
The **Topics** wave in the Extended Call Details **Call recording audio player** now includes a notification if none of the configured topics are found in the call recording, and the **Topics** wave is grey where no topics are detected.

Related articles:
* [Extended Call Details: Voice](/v1/docs/extended-call-details-voice)
* [Topics](/v1/docs/topics)