--- title: "November 2025" slug: "november-2025" updated: 2025-12-03T15:23:50Z published: 2025-12-03T15:23:50Z canonical: "docs.voiso.com/november-2025" --- > ## Documentation Index > Fetch the complete documentation index at: https://docs.voiso.com/llms.txt > Use this file to discover all available pages before exploring further. # November 2025 ## Do Not Call Registry **November 28, 2025** A new article, **Do Not Call Registry**, has been added. It explains how to enable the feature in **System Settings**, upload DNCR lists as CSV files, and manage the registry through import, export, and delete actions. When enabled, Voiso checks every outbound call attempt against the list and prevents calls to blocked numbers before they are placed. Blocked attempts are recorded in **Extended Call Details** with a **System reject** end reason and disposition. Access to the Do Not Call Registry feature is enabled by role or security access group by granting the **Access to Do Not Call Registry** permission. Related articles: - [Do Not Call Registry](/v1/docs/do-not-call-registry) - [System settings](/v1/docs/administration-system-settings#features) - [Security Access Groups](/v1/docs/administration-security-access-groups) - [Extended Call Details: Voice](/v1/docs/extended-call-details-voice) - [End reasons](/v1/docs/end-reasons) - [Disposition codes](/v1/docs/disposition-codes) ## Live campaign dialing order **November 28, 2025** A new **Dialing order** option is now available for live Dialer campaigns. When this option is enabled, administrators can choose between two dialing modes: - **First in, first dialed** – the oldest numbers are dialed first - **Last in, first dialed** – the most recently added numbers are dialed first This feature applies to both CRM and API-based calling lists. Selecting a dialing order overrides the priority assigned to individual numbers in the calling list. Related articles: - [Adding a new campaign](/v1/docs/outbound-dialer-adding-a-new-campaign) - [Running a CRM campaign](/v1/docs/outbound-dialer-running-a-crm-campaign) - [Running an API campaign](/v1/docs/running-an-api-campaign) ## Zoho CRM call recordings **November 28, 2025** The **Custom fields** section has been added to the Zoho CRM integration overview article. It includes a new configuration option for specifying the destination field in the **Calls module** where Voiso call recording URLs will be stored. This makes it easier to access call recordings directly within Zoho CRM. Related article: - [Zoho overview](/v1/docs/crm-zoho) ## Agent Panel contact lookup **November 28, 2025** A new article about CRM Contact Lookup in **Agent Panel**, has been added. Contact centers integrated with HubSpot can enable contact lookup for agents. During an inbound call, Voiso automatically retrieves contact details and displays them in **Agent Panel**. Displayed fields include the contact’s name, company, job title, and a link to the full CRM record. Related articles: - [Agent Panel | CRM Contact Lookup](/v1/docs/agent-panel-crm-contact-lookup) - [Omnichannel Workspace | CRM Contact Lookup](/v1/docs/omnichannel-crm-contact-lookup) - [HubSpot Contact lookup](/v1/docs/hubspot-contact-lookup) ## SRTP support for Voice providers **November 28, 2025** Support for Secure RTP (SRTP) has been added to the **Voice providers** configuration settings. SRTP can now be enabled when TLS is selected as the SIP transport protocol. This option appears in both SIP account credential and static IP connection setups and enables end-to-end encryption of audio streams. Related article: - [Voice providers](/v1/docs/voice-providers) ## Password reset **November 13, 2025** A new **Troubleshooting** article provides information about how to use the **Forgot Password?** link on the **Sign in** page. Users can now request a password update automatically. Related articles: - [Password reset](/v1/docs/password-reset#resetting-your-password) - [Signing in with Google](/v1/docs/signing-in-with-google) - [Authenticating with Google](/v1/docs/authenticating-with-google) - [Signing in to your contact center](/v1/docs/signing-in-to-your-contact-center) - [Account lockout](/v1/docs/account-lockout) - [Account Setup & Access](/v1/docs/account-setup-access) ## Virtual agents **November 13, 2025** Contact centers on the Pro Plan can create SIP based Virtual agents (voice bots) that joins dialer campaigns, manage calls (answer, transfer, conference), and are included in recordings and reports with no softphone required. Calls are directed to the virtual agent's SIP URI. Related articles: - [Virtual agents](/v1/docs/virtual-agents) - [Users](/v1/docs/users-users#standard-users) - [Route](/v1/docs/flow-builder-route) - [Click-to-call](/v1/docs/click-to-call) - [Startcall endpoint](https://developers.voiso.com/reference/startclicktocall#/) - [Stopcall endpoint](https://developers.voiso.com/reference/stopclicktocall#/) ## HTTP Request Node mapping settings **November 13, 2025** After you enter the URL of your web service in the **HTTP Request** node, when you click **Test Request**, the configuration panel automatically parses the response and lists available JSON keys in the **JSONPath** drop-down menu. Previously, you had to manually enter the JSONPath. Related article: - [HTTP Request](/v1/docs/http-request#mapping-settings) ## Click-to-call **November 13, 2025** An article summarizing how to enable click-to-call and where this feature is available in the Voiso application has been added to the **Feature setup and use cases** section. Related articles: - [Click-to-call](/v1/docs/click-to-call) - [Integrations overview](/v1/docs/integrations-overview) - [Users](/v1/docs/users-users) - [Security Access Groups](/v1/docs/administration-security-access-groups) - [Chrome extension for Agent Panel](/v1/docs/chrome-extension) - [Click-to-call Chrome Extension](/v1/docs/agent-panel-click-to-call-chrome-extension) - [Startcall endpoint](https://developers.voiso.com/reference/startclicktocall#/) - [Stopcall endpoint](https://developers.voiso.com/reference/stopclicktocall#/) Comma-Separated Values. A data file format where the content is structured in tabular form. Fields (data values) are separated by commas. Rows (records) are separated by line feeds. Voiso supports UTF-8 format for CSV files. CSV files allow interchange of data between spreadsheet applications, text files, and database. It is a common format for importing and exporting data. Each row represents a record. Each value represents an attribute. A SIP URI (Session Initiation Protocol Uniform Resource Identifier) is a unique address to locate and communicate with endpoints in a SIP-based contact center. It is similar to a URL (Uniform Resource Locator) used on the world wide web. SIP URIs allow SIP endpoints to locate and connect with each other. A complete SIP URI looks similar to an email address, with the user part followed by the at symbol "@" and the domain part. For example, "alice@example.com" or "+15551234567@sip.provider.com"