---
title: "November 25 - 29, 2024"
slug: "november-25-29-2024"
description: "Release note November 25-29, 204"
updated: 2025-09-24T16:05:02Z
published: 2025-09-24T16:05:02Z
canonical: "docs.voiso.com/november-25-29-2024"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.voiso.com/llms.txt
> Use this file to discover all available pages before exploring further.

# November 25 - 29, 2024

## New in this release

### Wrap-up codes

The **Wrap-up codes** page now includes the **Wrap-up code groups** feature.

- The **Enable after call work (ACW) activities and wrap-up codes** option must be configured in the [System Settings](/v1/docs/administration-system-settings).
- To create and manage wrap-up code groups, the **Edit Wrap-up codes** permission must be granted in the user's [security access group](/v1/docs/administration-security-access-groups).
- Use the **Wrap-up code groups** tab on the **[Wrap-up codes](/v1/docs/administration-wrap-up-codes)** page to create and manage wrap-up code groups.
- Assign wrap-up code groups to [teams](/v1/docs/users-teams) on either the **Teams** page or the **Wrap-up codes** page.

#### Wrap-up code groups

**Wrap-up code groups** enable you to create discrete sets of Wrap-up codes that you can assign to [teams](/v1/docs/users-teams) of users. When completing interactions in **[Agent Panel](/v1/docs/agent-panel)**, all user's on the assigned team will see only the [wrap-up codes](/v1/docs/administration-wrap-up-codes) assigned to their team. Previously, all wrap-up codes in your contact center were available to all users.

### User Profile

User's can now change their password from the **[User Profile](/v1/docs/user-profile)** panel. To enable this feature, grant the **Allow change password** permission in the user's [security access group](/v1/docs/administration-security-access-groups).

#### Password change

To change their password, the user should click the **User Profile** icon in the Voiso main menu bar, then select **Account settings**. In the **Password** section, the user should click **Change password**, then follow the instructions. As with all Voiso passwords, the new password must contain at least 8 characters, including an uppercase character, a number, and a special character.

### Agent Panel

When searching for agents or queues to transfer, consult, or conference an interaction in **[Agent Panel](/v1/docs/agent-panel)** and **[Omnichannel Workspace](/v1/docs/omnichannel-workspace-overview)**, agents can now search for targets by name or extension. Previously, agents could only enter the extension directly.

#### Search for agents and queues

A new search feature is added to the **Agent Panel** when an agent clicks **Blind transfer**, **Consult**, or **Conference** while handing an interaction. The search feature has two options, **Agents** and **Queues**. Agents can browse the list of targets or search by name or extension.

          Caution

          

Only [users](/v1/docs/users-users) and [queues](/v1/docs/inbound-queues) with an extension can be found by the search feature.

## Improvements

### Other improvements

#### Webchat customization

Use the new `username` parameter in the [Webchat widget JavaScript code](/v1/docs/omnichannel-webchat) to automatically insert the name or ID of contacts that are logged in to your website.

The outcome of an interaction. This parameter is selected by an agent during the after-call work phase. It is not the same as the Disposition code that is automatically assigned by the system.

A telephone extension refers to a number used to identify and dial a softphone, hardware phone, or queue within a contact center.