--- title: "October 2025" slug: "october-2025" updated: 2025-10-31T10:26:56Z published: 2025-10-31T10:26:56Z canonical: "docs.voiso.com/october-2025" --- > ## Documentation Index > Fetch the complete documentation index at: https://docs.voiso.com/llms.txt > Use this file to discover all available pages before exploring further. # October 2025 ## WhatsApp channel contact information and location **October 31, 2025** Agents can now receive WhatsApp contact and location information directly through the WhatsApp digital channel. When a participant shares their contact details or location during a WhatsApp interaction, agents can view this information in Omnichannel Workspace, while supervisors and administrators can access it in the interaction’s Extended Call Details and in Agent Zoom during interaction monitoring. Related articles: - [Omnichannel Workspace](/v1/docs/omnichannel-workspace-whatsapp-interactions) - [Extended Call Details](/v1/docs/extended-call-details-omnichannel) - [Agent Zoom](/v1/docs/supervisor-workflows-agent-zoom). ## Routing to a SIP URI **October 31, 2025** The Flow Builder **Route** node supports routing to a SIP URI, which enables you to direct interactions to a PBX within your organization, an external voice bot service, or an external party. Related articles: - [Route node](/v1/docs/flow-builder-route) ## Agent Panel microphone and speaker settings **October 31, 2025** Agents can choose which connected devices to use for their microphone and speaker directly from **Audio settings** on the **Menu screen** in **Agent Panel**. Related articles: - [Agent Panel | Getting Started](/v1/docs/agent-panel-getting-started) ## Premium Support Chat enhancement **October 31, 2025** You can now allow specific users to view access to the premium support chats of all premium support chat enabled users, by enabling the **View all support chats** permission in the user's profile. Related articles: - [Premium Support chat](/v1/docs/premium-chat-support) ## Google Chrome Click-to-call extension **October 31, 2025** The Google Chrome Click-to-call extension is improved. Users should update to the latest version, 2.0.3, from the Google Chrome web store if it has not automatically updated. Related articles: - [Chrome extension for Agent Panel](/v1/docs/chrome-extension) - [Click-to-call Chrome Extension](/v1/docs/agent-panel-click-to-call-chrome-extension) ## FAQs **October 24, 2025** A new section with Frequently Asked Questions (FAQs) has been added to the knowledge base portal. Note Feel free to add comments or feedback to these pages with any FAQs you would like to see added to the list. Related articles: - [FAQs](/v1/docs/faq) ## HubSpot integration enhancements **October 17, 2025** ### Call logging settings Four new call logging settings are added to the [HubSpot integration page](/v1/docs/crm-hubspot) **Settings** tab to enable control over what types of calls are added to the Call History. ### Log WhatsApp conversations to the Activities tab The [HubSpot integration](/v1/docs/crm-hubspot#integration) supports logging of [WhatsApp](/v1/docs/omnichannel-whatsapp) interactions in the HubSpot **Activities** tab. Refer to [WhatsApp interactions in the Activities tab](/v1/docs/hubspot-features#whatsapp-interactions-in-the-activities-tab) for information about setting up this feature and its prerequisites. ## Campaign API Create **October 2, 2025** The Create Campaign API endpoint is added to the Voiso API. It enables you to preconfigure campaign settings, including naming, Dialer type, time restrictions, retry behavior, and so on. Related articles: - [Create Campaign API](https://developers.voiso.com/reference/create-campaign-description) - [Dialer campaign](/v1/docs/outbound-dialer-campaigns-overview) ## Update campaign agents and teams API **October 2, 2025** You can assign and unassign agents and teams to API campaigns programatically. Related articles: - [Update campaign agents and teams descriptions](https://developers.voiso.com/reference/update-campaign-agents-and-teams-descriptions) - [Update campaign agents and teams](https://developers.voiso.com/reference/updatecampaignagents) ## Dialer calling list support for Leverate **October 2, 2025** When you create Dialer campaigns, you can import calling lists from your Leverate leads or contacts with account IDs and phone numbers. Related articles: - [Leverate](/v1/docs/crm-leveratecrm) - [Dialer campaigns](/v1/docs/outbound-dialer-adding-a-new-campaign) ## Call transcript translation support for Hindi **October 2, 2025** Hindi is added to the available languages for call transcript translation. Related articles: - [Supervisor | User Profile](/v1/docs/supervisor-user-profile). ## Webhook authentication **October 2, 2025** You can use authentication to safeguard your data and contact center by ensuring that your webhook traffic is not exposed to spoofing, data tampering, or unauthorized access using one of the following methods: - None - API key - Basic - Bearer token Related articles: - [Webhooks](/v1/docs/webhooks#authentication-section) ## CDR API **October 2, 2025** The `destination_country` parameter is added to the CDR API Call record object response. Previously, this parameter could only be used as a filter. Related articles: - [CDR API](https://developers.voiso.com/reference/listcdrs#/)