---
title: "October 27 - 31, 2025"
slug: "october-27-31-2025"
updated: 2025-10-31T10:26:34Z
published: 2025-10-31T10:26:34Z
canonical: "docs.voiso.com/october-27-31-2025"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.voiso.com/llms.txt
> Use this file to discover all available pages before exploring further.

# October 27 - 31, 2025

## New in this release

Refer to the latest [documentation changelog](/v1/docs/changelog) for additional information.

### WhatsApp channel

#### Contact information and location

When a participant shares their contact information or location during a WhatsApp interaction, it can be accessed in the [Omnichannel Workspace](/v1/docs/omnichannel-workspace-whatsapp-interactions), [Extended Call Details](/v1/docs/extended-call-details-omnichannel), and [Agent Zoom](/v1/docs/supervisor-workflows-agent-zoom).

### Flow Builder Route node

You can now [route interactions to a SIP URI](/v1/docs/flow-builder-route) using the **Route** node. Routing to a SIP URI enables you to direct interactions to a PBX within your organization, an external voice bot service, or an external party.

## Improvements

### UX and UI improvements

#### Agent Panel microphone and speaker settings

[Microphone and speaker selection menus](/v1/docs/agent-panel-getting-started) have been added to the **Menu screen** in **Agent Panel**. Select the **Audio settings** option, then choose the microphone and speakers to use.

#### Premium Support Chat

You can now allow specific users to view access to the [premium support chats](/v1/docs/premium-chat-support) of all premium support chat enabled users, by enabling the **View all support chats** permission in the user's profile.

#### Google Chrome Click-to-call extension

The Google Chrome Click-to-call extension is improved. Users should update to the latest version, 2.0.3, from the Google Chrome web store if it has not automatically updated.

Related articles:

- [Chrome extension for Agent Panel](/v1/docs/chrome-extension)
- [Click-to-call Chrome Extension](/v1/docs/agent-panel-click-to-call-chrome-extension)