--- title: "Documentation video collection" slug: "our-documentation-videos" description: "This page collects all the videos embedded across our documentation. Each video offers a brief visual demonstration of a Voiso feature, process, or task—designed to complement the written content in our knowledge base. If you prefer to watch rather than read, this is a great place to start." tags: ["videos", "Agent", "supervisor", "admin"] updated: 2026-04-17T15:00:04Z published: 2026-04-17T15:00:04Z canonical: "docs.voiso.com/our-documentation-videos" --- > ## Documentation Index > Fetch the complete documentation index at: https://docs.voiso.com/llms.txt > Use this file to discover all available pages before exploring further. # Documentation video collection **Who should read this article**: All users This page collects many of the videos embedded across our documentation. Each video offers a brief visual demonstration of a Voiso feature, process, or task—designed to complement the written content in our knowledge base. If you prefer to watch rather than read, this is a great place to start. ## General videos ### Changing your password [Video](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Profile%20Change%20Password%20Voiceover.mp4) ### Changing your preferred UI language [Video](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Speech%20Analytics%20Automatic%20Transcript%20Translation%20Spanish%20UI%20-%20English.mp4) ## Videos for Administrators ### Users Related documentation: - [Users](/v1/docs/users-users) - [Basic user roles](/v1/docs/basic-user-roles) #### Adding users [Video](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Getting%20Started%20Adding%20User%20For%20Outgoing%20Calls.mp4) #### Adding bulk users [Video](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Getting%20Started%20Adding%20Bulk%20Users.mp4) #### Modifying bulk users [Video](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Bulk%20User%20Import%20and%20Modification%20with%20a%20CSV%20File.mp4) #### Creating a Hardware Phone user [Video](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Overview%20Setting%20Up%20A%20Hardware%20Phone%20User%20Masked.mp4) ### Dialer campaigns [Video](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Launching%20Your%20Dialer%20Campaign.mp4) ### Caller IDs #### Assigning one Caller ID per user [Video](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/How%20do%20I%20assign%20a%20dedicated%20Caller%20ID%20to%20each%20user.mp4) #### Caller ID selection priority [Video](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/How%20Caller%20ID%20Groups%20Work.mp4) #### Create and use Caller ID groups with the **Cut Prefix** option enabled [Video](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Using%20Cut%20prefix%20to%20select%20Caller%20ID%20groups%20without%20affecting%20dialed%20numbers.mp4) #### Create and use Caller ID groups with the **Cut Prefix** option disabled: [Video](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Using%20dialing%20prefixes%20to%20select%20Caller%20ID%20groups%20automatically.mp4) ### Authentication (2FA) The [Multi-factor authentication](/v1/docs/multi-factor-authentication) article contains several short in-context videos demonstrating the 2FA setup process. ### Authentication (Google) The [Authenticating with Google](/v1/docs/authenticating-with-google) and [Signing in with Google](/v1/docs/signing-in-with-google) articles contain videos demonstrating how to work with Google authentication. ### Digital channels (Omnichannel Workspace) #### Adding Webchat [Video](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Digital%20Channels%20Configuring%20Webchat.mp4) #### Adding Telegram [Video](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Digital%20Channels%20Adding%20Telegram.mp4) #### Assigning a channel to a queue [Video](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Digital%20Channels%20Assigning%20a%20Channel%20to%20a%20queue.mp4) #### Assigning a queue to an interaction flow [Video](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Digital%20Channels%20Assigning%20a%20Queue%20to%20an%20interaction%20flow.mp4) #### Assigning a channel to agents [Video](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Digital%20Channels%20Adding%20Webchat%20to%20User%20Profiles.mp4) #### Testing Webchat preview [Video](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Digital%20Channels%20Testing%20Webchat%20Preview.mp4) ### Integrations Related documentation: [Integrations](/v1/docs/integrations) #### Freshdesk [Video](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Integrations%20Overview%20Video%20Freshdesk.mp4) #### Hubspot [Video](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Integrations%20Overview%20Video%20HubSpot.mp4) #### Salesforce [Video](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Integrations%20Overview%20Video%20Salesforce.mp4) #### Zenoti [Video](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/CRM%20Zenoti%20Integration.mp4) #### Zoho [Video](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Integrations%20Overview%20Video%20Zoho.mp4) ### Numbers #### Minimum Service Term numbers [Video](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Inbound%20Numbers%20Filter%20and%20View%20Minimum%20Service%20Term%20Numbers.mp4) ### Flows #### Flow Builder canvas basics [Video](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Flow%20Builder%20Canvas%20Navigation.mp4) #### Flow Builder variables [Video](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Flow%20Builder%20Add%20Variable%20Menu%20Voice%20Over.mp4) #### Dynamic routing [Video](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Dynamic_Inbound_Routing_Use_Case.mp4) #### Querying a web service [Video](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/How%20do%20I%20send%20input%20data%20to%20my%20CRM%20or%20web%20service.mp4) #### Routing to different queues [Video](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Routing%20callers%20to%20different%20queues.mp4) ### Chatbots #### Testing a chatbot flow [Video](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Flow%20Builder%20Chatbot%20Test%20Your%20Chatbot.mp4) #### Setting up the Message node [Video](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Flow%20Builder%20Chatbot%20Use%20Case%20Presenting%20The%20Main%20Options%20Voiceover.mp4) #### Setting up the Conditions node [Video](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Flow%20Builder%20Chatbot%20Use%20Case%20Analyzing%20The%20Main%20Options%20Voiceover.mp4) ### Bring Your Own Bot (BYOB) #### Vapi AI [Video](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/BYOB%20Vapi%20AI%20Integration.mp4) ### Speech Analytics transcript translation [Video](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Speech%20Analytics%20Automatic%20Transcript%20Translation.mp4) ## Videos for Agents Refer to the [Agent Guide](/v1/docs/agent-guide) for details. ### Using Agent Panel #### Agent Panel basics [Video](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Getting%20Started%20Agents.mp4) #### Agent Workspace basics [Video](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Getting%20Started%20Omnichannel%20Agents.mp4) #### Changing your password [Video](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Profile%20Change%20Password%20Voiceover.mp4) #### Agent Panel search feature for transfer, conference or consult [Video](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Agent%20Panel%20Using%20Search.mp4) #### Blind transfer [Video](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Agent%20Panel%20Blind%20Transfer.mp4) #### Consultation call [Video](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Agent%20Panel%20Consultation%20Call.mp4) #### Conference call [Video](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Agent%20Panel%20Conference%20Call%20Process.mp4) #### Picture-in-picture (Agent Panel) [Video](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Agent%20Panel%20Picture-in-picture.mp4) #### Picture-in-picture (Omnichannel Workspace) [Video](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Omnichannel%20Picture-in-picture.mp4) ### Zoho Desk #### Zoho Desk click-to-call [Video](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/CRM%20Zoho%20Desk%20C2C%20Masked.mp4) #### Zoho Desk inbound call [Video](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/CRM%20Zoho%20Desk%20Inbound%20Call%20Masked.mp4) #### Zoho Desk missed call [Video](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/CRM%20Zoho%20Desk%20Missed%20Call%20Captioned.mp4) ### Salesforce #### Salesforce click-to-call [Video](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Salesforce%20Click-to-call%20Use%20Case%20Masked.mp4) #### Salesforce call history [Video](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Salesforce%20Call%20History%20Masked.mp4) #### Salesforce dialer campaigns [Video](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/CRM%20Salesforce%20Handling%20a%20Live%20Campaign%20Call%20Masked.mp4) #### Salesforce receiving a call [Video](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/CRM%20Salesforce%20Recieving%20A%20Call%20Masked.mp4) ### Dialer campaigns [Video](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Dialer%20Campaign%20Agent%20Experience.mp4) ### Scheduled callbacks #### Scheduling a callback from an active call [Video](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Scheduled%20Callback%20Schedule%20From%20Active%20Call%20Voiceover.mp4) #### Scheduling a callback from call history [Video](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Scheduled%20Callback%20Schedule%20From%20History%20Voiceover.mp4) #### Answering a callback [Video](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Scheduled%20Callback%20Answer%20Scheduled%20Call%20Voiceover.mp4) ### Making internal calls [Video](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Agent%20Panel%20Search%20by%20Number.mp4) [Video](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Agent%20Panel%20Search%20by%20Name.mp4) ## Videos for Supervisors Refer to the [Supervisor Guide](/v1/docs/supervisor-workflows) for details. ### Supervisor features overview [Video](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Getting%20Started%20Supervisors%20Voice%20Over.mp4) ### Agent Zoom overview [Video](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Supervisor%20Guide%20Agent%20Zoom%20Overview.mp4) ### Managing interactions with Agent Zoom [Video](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Reporting%20Agent%20List%20Agent%20Zoom.mp4) ### Agent Zoom Interaction tab [Video](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Supervisor%20Guide%20Agent%20Zoom%20State%20Tab%20Active%20Interactions%20Masked.mp4) ### Agent Zoom view live chat interaction [Video](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Supervisor%20Guide%20Agent%20Zoom%20Omnichannel%20Click%20To%20View%20Voiceover.mp4) ### Monitor [Video](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Supervisor%20Guide%20Agent%20Zoom%20Omnichannel%20Monitor%20Voiceover.mp4) ### Whisper coach [Video](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Supervisor%20Guide%20Agent%20Zoom%20Omnichannel%20Whisper%20Voiceover.mp4) ### Barge-in [Video](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Supervisor%20Guide%20Agent%20Zoom%20Omnichannel%20Barge-in%20Voiceover.mp4) ### Intercept [Video](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Supervisor%20Guide%20Agent%20Zoom%20Omnichannel%20Intercept%20Voiceover.mp4) ### Terminate [Video](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Supervisor%20Guide%20Agent%20Zoom%20Omnichannel%20Terminate%20Voiceover.mp4) ### Speech Analytics [Video](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Speech%20Analytics%20Automatic%20Transcript%20Translation.mp4) [Video](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Speech%20Analytics%20Automatic%20Transcript%20Translation%20Spanish%20UI%20-%20English.mp4) [Video](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Speech%20Analytics%20Automatic%20Transcript%20Translation%20Spanish%20UI%20-%20Spanish.mp4) ### Historical reports [Video](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Reporting%20Historical%20Reports%20Add%20Report.mp4) ### Real-time dashboard [Video](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Reporting%20Real-time%20Dashboard%20Adding%20A%20Widget.mp4) [Video](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Reporting%20Real-time%20Dashboards%20Adding%20A%20New%20Dashboard%20And%20Widget.mp4)