---
title: "Launching your campaign"
slug: "outbound-dialer-campaign-launching-your-campaign"
description: "Launching a dialer campaign."
tags: ["Outbound", "Dialer", "campaigns", "How to", "On-boarding", "Use Case", "CRM", "Getting started"]
updated: 2026-06-04T10:27:51Z
published: 2026-06-04T10:27:51Z
canonical: "docs.voiso.com/outbound-dialer-campaign-launching-your-campaign"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.voiso.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Part 3: Launching your campaign

**Who should read this article**: Administrators, Supervisors

This is part 3 of the **How to run a dialer campaign** use case.

## Launching your campaign

After saving your new Dialer Campaign, it appears in the **Dialer campaigns** table, where you can monitor and manage all your campaigns.

![Dialer Campaigns page](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Dialer%20Campaigns%20view.png)

The table provides a detailed overview of your campaigns and offers sorting options by creation date, name, or status for quick navigation.

| Parameter | Description |
| --- | --- |
| Created on | The date and time the campaign was created and saved. |
| ID | A unique identifier for the campaign. |
| Name | The name of the campaign. Click the name to open the **Edit campaign** page, where you can adjust campaign settings in real time. |
| Contacts | The number of entries in the calling list. For [Live campaigns](/v1/docs/outbound-dialer-running-a-crm-campaign#running-a-live-crm-campaign), an infinity symbol (∞) indicates that contacts are continuously added from your CRM. |
| Ready to dial | The number of contacts currently ready for dialing. This helps to evaluate whether agent allocation should be adjusted. |
| Agents | The number of agents assigned to the campaign. |
| Progress | The percentage of completed calls. |
| Status | The current [status of the campaign](/v1/docs/outbound-dialer-campaigns-view#campaign-statuses): draft, active, stopped, paused, or completed. |
| Controls | Use the play, pause, and stop buttons to manage the campaign. |
| Clone campaign | Click the clone icon to duplicate a campaign. Modify the clone and save it as a new campaign. |

### Campaign status

Campaigns progress through various statuses based on their setup and operation. The table below outlines each status:

| Status | Description |
| --- | --- |
| Draft | The campaign is created but not started. Incomplete settings prevent it from launching. |
| Active | The campaign is running with agents logged in. |
| Stopped | The campaign is no longer running and cannot be restarted. |
| Paused | The campaign is temporarily halted and can be resumed manually or automatically (for live campaigns). |
| Completed | All dialing and redialing attempts have been exhausted based on the campaign settings. |

### Campaign controls

The control buttons enable efficient management of your campaign:

| Control | Description |
| --- | --- |
| Play | Start or resume a campaign. |
| Pause | Temporarily halt a campaign. Click play to resume. [Live campaigns](/v1/docs/outbound-dialer-running-a-crm-campaign#running-a-live-crm-campaign) pause and resume automatically. |
| Stop | Permanently end a campaign. To rerun the campaign, create a clone using the clone campaign feature and apply a new [calling list](/v1/docs/outbound-dialer-campaigns-view#calling-list). |

## Running live campaigns

Voiso provides two ways for you to run continuous campaigns where you dynamically update the calling list with new contacts while the campaign is running:

1. Campaigns integrated with a [CRM](/v1/docs/outbound-dialer-running-a-crm-campaign)
2. Campaigns integrated with [your custom application](/vi/docs/running-an-api-campaign)

### What is a live campaign?

A live campaign continuously pulls contacts (leads) from your CRM or web service into the calling list. This ensures uninterrupted operations as new contacts become available.

### How does it work?

Live campaigns run continuously, then automatically pause when:

- No new contacts are available in the CRM or web service.
- No contacts meet the local time requirements.
- No agents are logged in to handle calls.

The campaign resumes automatically when new contacts are available and agents are logged in.

#### CRM

When creating a campaign to be integrated with your CRM, select your CRM as the [calling list method](/v1/docs/outbound-dialer-campaigns-view#calling-list), then click **Live campaign**.

#### Custom application

When creating a campaign to be integrated with your web service, select **Live campaign** as the calling list method. You do not need to specify a **Poll interval** as this will be determined by your custom application. In the **Calling list** section, set the **Method** to **File import (CSV, XLSX)**.

Note

You do not need to import a calling list file if all of the contacts in the campaign are being provided by the Add contacts API.

### Customizing live campaigns

The **Poll interval** setting lets you specify how frequently the campaign requests new contacts from your CRM, ensuring that your campaign operates efficiently without overloading your resources.

### Ending a live campaign

Live campaigns run continuously until stopped. Use the **Stop** button in the **Dialer campaigns** table to end the campaign when required.

By managing your campaigns effectively using the Voiso [Predictive Dialer](https://voiso.com/products/predictive-dialer/), you can achieve streamlined operations, maintain consistent outreach, and optimize your [outbound campaign performance](https://voiso.com/solutions/outbound-call-center-software/).

An outbound calling campaign where agents are assigned to handle calls that are automatically dialed and connected by the Voiso Dialer. Dialer handles the rate at which calls are dialed based on the number of available agents. The list of phone numbers in the campaign are pre-loaded from a CSV file or imported from a CRM.

Customer Relationship Management. A service for managing all your organization's relationships and interactions with customers (contacts) and potential customers. It that provides real-time agent access to customer data and previous interaction information to further personalize the customer experience. CRM integration in a contact center can lead to more personalized service, increased customer retention, and more revenue.

## Related

- [Part 1: Getting started](/outbound-dialer-campaign-getting-started.md)
- [Part 2: Dialer campaigns](/outbound-dialer-campaign-dialer-campaigns.md)
- [Part 4: The agent experience](/outbound-dialer-campaign-agent-experience.md)
- [Part 5: Real-time Dialer campaign monitoring](/outbound-dialer-campaign-real-time-monitoring.md)
- [Part 6: Reviewing campaign results](/outbound-dialer-campaign-reviewing-campaign-results.md)