--- title: "Dialer campaigns overview" slug: "outbound-dialer-campaigns-overview" description: "The Voiso Dialer automates outbound calling campaigns and enables you to either import your calling list or integrate it with your CRM." tags: ["Outbound", "Dialer", "campaigns", "CRM", "calling"] updated: 2025-09-23T14:14:14Z published: 2025-09-23T14:14:14Z canonical: "docs.voiso.com/outbound-dialer-campaigns-overview" --- > ## Documentation Index > Fetch the complete documentation index at: https://docs.voiso.com/llms.txt > Use this file to discover all available pages before exploring further. # Dialer campaigns overview **Who should read this article**: Administrators The Voiso Dialer automates outbound calling and enables you to either import your calling list or integrate it with your CRM. Important The Dialer campaign feature is available for contact centers on the Pro plan or higher. ## Introduction Voiso Dialer is a tool that automatically dials numbers for outbound calling campaigns. You can choose different strategies to tune the dialing rate to accommodate the number of available agents. Dialer enables you to either integrate your CRM to import a calling list, to import one from one or more CSV files, or through the [Voiso Campaigns API](https://developers.voiso.com/#/rest/getting-started/apis-overview/campaigns). Use Dialer to ensure that contacts are called only at certain times of the day in their local time zone. To improve call answering, set Caller IDs that correspond to a contact's region. [Embedded content](https://www.youtube.com/embed/gWkw_VcgiwI) Dialer can detect answering machines to determine whether there is an answered call before connecting your agent to the call. When an answering machine is detected, Voiso ends the call automatically. For a detailed use case of running a Voiso Dialer Campaign, refer to [How to run a dialer campaign](/v1/docs/how-to-run-a-dialer-campaign). The following series of articles describe how to use the Dialer campaign feature user interfaces: - [Campaigns page](/v1/docs/outbound-dialer-campaigns-view) - [Adding a new campaign](/v1/docs/outbound-dialer-adding-a-new-campaign) - Editing a campaign (uses the same interface as adding a campaign) - [Running a campaign](/v1/docs/outbound-dialer-running-a-campaign) - [Running a CRM campaign](/v1/docs/outbound-dialer-running-a-crm-campaign) - [Running an API campaign](/v1/docs/running-an-api-campaign) - [Automating WhatsApp messaging in a campaign](/v1/docs/automating-whatsapp-messaging-in-a-campaign) Tip You can customize the audio (MOH) that is played to agents while they are waiting for the Dialer to connect them to the next call by using the **Music on dialer waiting** setting on the **[System Settings](/v1/docs/administration-system-settings#general-section)** page. Customer Relationship Management. A service for managing all your organization's relationships and interactions with customers (contacts) and potential customers. It that provides real-time agent access to customer data and previous interaction information to further personalize the customer experience. CRM integration in a contact center can lead to more personalized service, increased customer retention, and more revenue. Comma-Separated Values. A data file format where the content is structured in tabular form. Fields (data values) are separated by commas. Rows (records) are separated by line feeds. Voiso supports UTF-8 format for CSV files. CSV files allow interchange of data between spreadsheet applications, text files, and database. It is a common format for importing and exporting data. Each row represents a record. Each value represents an attribute. CID. The identification phone number used for an outbound call. The number that is displayed to the call recipient. CIDs might become flagged by phone network providers if they are reported as SPAM or fraudulent. An outbound calling campaign where agents are assigned to handle calls that are automatically dialed and connected by the Voiso Dialer. Dialer handles the rate at which calls are dialed based on the number of available agents. The list of phone numbers in the campaign are pre-loaded from a CSV file or imported from a CRM. Music on Hold. The music played to a caller while their call is on hold either in queue or by an agent. A media file of type audio file. ## Related - [CRM integration overview](/crm-integration-overview.md) - [Dialer Monitoring overview](/reporting-dialer-monitoring-overview.md) - [Dialer campaigns](/how-to-run-a-dialer-campaign.md) - [Outbound campaigns](/agent-panel-outbound-campaigns.md) - [Campaigns page](/outbound-dialer-campaigns-view.md) - [Running a campaign](/outbound-dialer-running-a-campaign.md) - [Running a CRM campaign](/outbound-dialer-running-a-crm-campaign.md) - [Adding a new campaign](/outbound-dialer-adding-a-new-campaign.md)