---
title: "Campaigns page"
slug: "outbound-dialer-campaigns-view"
description: "The Voiso Dialer Campaigns page enables you to view and manage all your outbound calling campaigns."
tags: ["Outbound", "campaigns", "Dialer"]
updated: 2026-10-30T17:00:33Z
published: 2026-10-30T17:00:33Z
canonical: "docs.voiso.com/outbound-dialer-campaigns-view"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.voiso.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Campaigns page

**Who should read this article**: Administrators

The Voiso Dialer Campaigns page enables you to view and manage all your outbound calling campaigns.

## Introduction

The **Campaigns** page contains a table that lists all the outbound Dialer Campaigns you have created for your contact center. The table includes details about the campaigns, their current status, and [controls](/v1/docs/outbound-dialer-running-a-campaign) to start, pause, and stop campaigns. Use this page to [add new campaigns](/v1/docs/outbound-dialer-adding-a-new-campaign) or [edit the properties of existing campaigns](/v1/docs/outbound-dialer-campaigns-view#editing-a-campaign). You can also access [campaign reports](/v1/docs/outbound-dialer-campaigns-view#campaign-reports) for every campaign except those in the **Draft**, **Loading data…**, or **Import error** status.

For a detailed use case of running a Voiso Dialer campaign, refer to [How to run a dialer campaign](/v1/docs/how-to-run-a-dialer-campaign).

              Tip

              

To monitor your Dialer campaign progress, use the [Real-time dashboard](/v1/docs/reporting-real-time-dashboard).

### Campaigns API

You can use the [Voiso Campaigns API](https://developers.voiso.com/reference/getcampaigns) to retrieve a list of your campaign names and IDs and to add contact to a campaign.

## Campaigns page

To access the **Campaigns** page, from the Voiso navigation bar, navigate to **Outbound > Dialer campaigns**.

![Campaigns page with the status filter open](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/A-campaigns-page-status-filter.png)

The table on the **Campaigns** page has the following columns:

| Column | Description |
| --- | --- |
| Created on | The date and time that the new campaign was first saved. If you edit the campaign properties later, the 'created on' date does not change. |
| ID | The chronological number of the campaign in the Voiso cluster. This number is generated automatically. |
| Campaign name | The name that you gave to the campaign when you created it. Clicking the name displays the [Edit Dialer campaign](/v1/docs/outbound-dialer-campaigns-view#editing-a-campaign) page for that campaign or view the [campaign report](/v1/docs/outbound-dialer-campaigns-view#campaign-reports). |
| Queued numbers | The number of numbers in the campaign that are still waiting to be called. When a campaign has more than 10,000 queued numbers, the value shows **10k+**. Clicking the value opens the campaign's [**Numbers**](/v1/docs/outbound-dialer-numbers-tab) tab in a new browser tab. |
| Ready to dial | The number of contacts currently ready for dialing. This helps to evaluate whether agent allocation should be adjusted. The count excludes contacts that have already been dialed, contacts that are waiting out a [follow-up rule](/v1/docs/outbound-dialer-adding-a-new-campaign#follow-up-rules) delay, contacts that are being dialed right now, contacts outside the campaign's [Contact's local time](/v1/docs/outbound-dialer-adding-a-new-campaign#contacts-local-time) window, and contacts from blocked countries or sources. |
| New contacts | The number of active contacts that have not been called yet. Deactivated contacts are excluded. |
| Agents | The number of agents assigned to the campaign. |
| Progress | The percent of calls that are complete. For [live campaigns](/v1/docs/outbound-dialer-running-a-crm-campaign#running-a-live-crm-campaign), the value is '∞' (infinite). |
| Status | The [status](/v1/docs/outbound-dialer-campaigns-view#campaign-statuses) of the campaign. |
| Controls | The [campaign control buttons](/v1/docs/outbound-dialer-running-a-campaign). Use the buttons to start, pause, and stop campaigns. Stopped campaigns are ended and cannot be restarted. Next to the controls, the **Clone** button copies the campaign into a new one. |

Use **Search** above the table to find campaigns by name, creation date, or ID.

### Filtering campaigns by status

Use **Select status or statuses** above the table to choose which campaigns to show. You can select any combination of **Active**, **Draft**, **Paused**, **Import error**, **Loading data…**, **Completed**, **Stopped**, and **Deactivating**. Campaigns that are being paused are listed under **Paused**, and campaigns that are being stopped are listed under **Stopped**.

By default, the page shows campaigns that are **Active**, **Draft**, **Paused**, **Import error**, or **Loading data…**, so finished campaigns stay out of your way. Select **Completed** or **Stopped** to see them. Voiso keeps your selection for the next time you open the page. Clear all statuses to show every campaign.

### Campaign statuses

Dialer outbound campaigns can be in one of the following statuses:

| Status | Description |
| --- | --- |
| Draft | The campaign is created and saved but has not been made active. If all parameters are correct, the **Start** button is available in the controls column. |
| Loading data… | The campaign's calling list is being imported. |
| Import error | The campaign's calling list could not be imported. |
| Active | The campaign is currently running. Agents are logged into the campaign and are handling interactions. The campaign may be paused or stopped. |
| Pausing | The campaign is being paused. |
| Paused | The active campaign is on hold but may be activated again. A campaign that Voiso pauses automatically also shows **Paused**. |
| Deactivating | The campaign's queued numbers are being [deactivated](/v1/docs/outbound-dialer-numbers-tab#deactivating-queued-numbers). The campaign is paused when the deactivation finishes. |
| Stopping | The campaign is being stopped. |
| Stopped | The campaign has ended without being completed. Not all contacts were called. The campaign cannot be reactivated. To run the campaign again, use the **Clone** button. |
| Completed | The campaign has called all contacts and has ended. The campaign cannot be reactivated. To run the campaign again, use the **Clone** button. |

## Editing a campaign

Campaign parameters may be edited whenever the campaign is in the following states: Draft, Active, or Paused. To edit campaign parameters, click the name of the campaign from the table in the **Campaigns** page to display the **Edit campaign** page. Refer to [Adding a new campaign](/v1/docs/outbound-dialer-adding-a-new-campaign) for information about the fields and settings in this page. [Campaign reports](/v1/docs/outbound-dialer-campaigns-view#campaign-reports) and calling list summaries are available from the **Edit campaign** page.

The campaign's current status is shown next to the page title, with the same values as the **Status** column on the **Campaigns** page, so you can see it even when you open the campaign from a direct link. The status updates when you start, pause, or stop the campaign.

The **Edit Dialer campaign** page holds up to three tabs: **Settings**, where you edit the campaign parameters; **Numbers**, where you follow the dialing state of every number in the calling list; and **Report**. Refer to [Numbers tab](/v1/docs/outbound-dialer-numbers-tab) for more information about the **Numbers** tab.

You can also add contacts to a campaign that has already started. In the **Calling list** section of the **Edit campaign** page, click **Import calling list**, then upload a CSV or XLSX file. The campaign continues to run while the file is imported. Refer to [Importing a calling list into a running campaign](/v1/docs/outbound-dialer-adding-a-new-campaign#importing-a-calling-list-into-a-running-campaign) for more information.

![Edit Dialer campaign page with the campaign status next to the title](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/B-edit-campaign-status-tag.png)

## Campaign reports

Voiso produces a campaign report for every campaign except those in the **Draft**, **Loading data…**, or **Import error** status. To view it, open the campaign from the **[Edit campaign](/v1/docs/outbound-dialer-campaigns-view#editing-a-campaign)** page and select the **Report** tab. The report shows the current status of the campaign. **Ended** and **Duration** display as `-` until the campaign is stopping, stopped, or completed. The campaign report includes the following sections:

| Report | Description |
| --- | --- |
| General settings | The parameters that were set for the campaign in the **Add campaign** or **Edit campaign** page |
| Call dispositions | The call outcomes assigned by Voiso: Answer, No answer, Busy, Rejected, Failed, Machine answered, and total call attempts |
| Progress and duration | Metrics describing when the campaign started and ended, and how long it ran. |
| Dial attempts distribution | A pie chart of the number of dial attempts per contact. |
| Metrics | Accumulated call metrics. |
| Wrap-up codes | A bar graph of [wrap-up codes](/v1/docs/administration-wrap-up-codes) assigned by agents. |

![Campaign report with the date range field](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/C-campaign-report-date-range.png)

### Reporting on a date range

By default, the report covers the whole campaign. To report on part of it, select a start and end date in the date range field at the top of the **Report** tab. Days after today cannot be selected.

With a date range selected, the **Call dispositions**, **Dial attempts distribution**, **Metrics**, and **Wrap-up codes** sections count only the calls made on those days. **General settings** and **Progress and duration** always describe the whole campaign. Clear the date range to report on the whole campaign again.

### Calling list

After a campaign becomes active, you can access the following CSV documents on the **[Edit campaign](/v1/docs/outbound-dialer-campaigns-view#editing-a-campaign)** page:

| Document | Description |
| --- | --- |
| Original list | The calling list CSV file that you imported. |
| List of invalid numbers and duplicates | A CSV of contact numbers from the original calling list that were invalid or duplicates. |
| List with call dispositions and wrap-up codes | CSV format: `<contact number>,<contact name>,<last call disposition>,<last wrap-up code>` |

### Real-time dashboards

The Voiso [Real-time dashboards](/v1/docs/reporting-real-time-dashboard) include the **Dialer Monitoring** widgets that enable you to monitor your campaigns while they are active. To add Dialer monitoring to your Dashboard, from the Voiso navigation bar, navigate to **Reporting > Real-time dashboards**, then click **Add widget**. From the **Add new widget** panel, select the widgets you want to monitor, then click **Add**.

![Reporting Real-time Dashboard Dialer Monitoring Widgets](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Reporting%20Real-time%20Dashboard%20Dialer%20Monitoring%20Widgets.png)

For more information about the Dialer monitoring widgets, refer to [Dialer monitoring widgets](/v1/docs/reporting-dialer-monitoring).

An outbound calling campaign where agents are assigned to handle calls that are automatically dialed and connected by the Voiso Dialer. Dialer handles the rate at which calls are dialed based on the number of available agents. The list of phone numbers in the campaign are pre-loaded from a CSV file or imported from a CRM.

Comma-Separated Values. A data file format where the content is structured in tabular form. Fields (data values) are separated by commas. Rows (records) are separated by line feeds. Voiso supports UTF-8 format for CSV files. CSV files allow interchange of data between spreadsheet applications, text files, and database. It is a common format for importing and exporting data. Each row represents a record. Each value represents an attribute.

A display on a computer screen that enables easy viewing of real-time data, communication, KPI reporting, or technical information.

## Related

- [Dialer campaigns overview](/outbound-dialer-campaigns-overview.md)