--- title: "Running a campaign" slug: "outbound-dialer-running-a-campaign" description: "Run your outbound Dialer campaign from the Campaigns page and monitor its progress in the Real-time dashboard." tags: ["Outbound", "calling list", "Dialer", "campaigns"] updated: 2026-06-23T07:32:59Z published: 2026-06-23T07:32:59Z canonical: "docs.voiso.com/outbound-dialer-running-a-campaign" --- > ## Documentation Index > Fetch the complete documentation index at: https://docs.voiso.com/llms.txt > Use this file to discover all available pages before exploring further. # Running a campaign **Who should read this article**: Administrators Run your outbound Dialer campaign from the **Campaigns** page and monitor its progress in the **Real-time dashboard**. ## Introduction Outbound Dialer campaigns automatically dial a list of contacts that you have added to the campaign either by using a [CSV or XLSX](/v1/docs/outbound-dialer-adding-a-new-campaign#file-import) file containing phone numbers or by integration with a campaign calling list created in your [CRM](/v1/docs/outbound-dialer-adding-a-new-campaign#crm). This article describes running a campaign with a calling list imported from a CSV or XLSX file. Tip You can upload multiple calling list CSV files. ## Running a campaign Outbound Dialer calling campaigns are run from the **[Dialer campaigns](/v1/docs/outbound-dialer-campaigns-view)** page. After you have [added a campaign](/v1/docs/outbound-dialer-adding-a-new-campaign) to the **Campaigns** page, you can start, pause, or stop the campaign using the campaign control buttons. Clicking the buttons changes the [campaign status](/v1/docs/outbound-dialer-campaigns-view#campaign-statuses). ![Outbound Dialer Campaign Start Pause Stop](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Outbound%20Dialer%20Campaign%20Start%20Pause%20Stop.gif) When a campaign is **Active**, Dialer automatically dials calls following the rules you specified for the campaign in the **Add campaign** page. You can choose to put the campaign on hold temporarily by clicking **Pause**. If you click **Stop**, the campaign ends as incomplete – it cannot be started again. While a campaign is running, use the **Ready to dial** column in the **Dialer campaigns** page to monitor how many contacts are currently available for dialing. This value represents the number of contacts Dialer would attempt to call immediately if there were no limits on available agents or concurrent call attempts. Monitoring this value helps campaign managers evaluate whether additional agents should be assigned to the campaign or whether the campaign should be paused or resumed based on the current dialing workload. Once all the numbers in the calling list have been called and the redial attempts criteria are met, the campaign ends and the status changes to **Completed**. To review a report about the campaign, click the name of the campaign in the **Campaigns** page. Refer to [Campaign reports](/v1/docs/outbound-dialer-running-a-campaign#campaign-reports) for more information. You can run the campaign again by cloning it. To clone a campaign, click the **Clone** button in the far right column of the campaign row. A duplicate of the campaign is created and is opened in the **Edit campaign** for you to adjust the parameters and reimport the [calling list](/v1/docs/outbound-dialer-adding-a-new-campaign#calling-list) or import a new calling list. To delete a campaign that is in the **Draft** status, open the campaign in the **Edit campaign** page, then click **Delete campaign**. ## The Agent experience When a campaign is active, the agents you have assigned to the campaign are notified in the **Agent Panel** that a campaign has started. Agents join the campaign from the **Dialer campaign** page in the **Agent Panel**. If you have specified an audio file in the Notification sound on Dialer connection menu of the System Settings [Contact center tab](/v1/docs/contact-center-tab), the first 2 seconds of the audio is played to the agent when the call connects. Refer to [Outbound campaigns](/v1/docs/agent-panel-outbound-campaigns) for more information about how agents participate in Dialer campaigns. ## Monitoring a campaign While a campaign is active or paused, you can monitor the progress using one or more widgets in the **Real-time dashboard**. To add a widget to the **Real-time dashboard**, from the Voiso navigation bar, navigate to **Reporting > Real-time dashboard**. If you do not already have a dashboard, click **Create dashboard**. To use an existing dashboard, select it from the **Dashboards** menu or select **Add dashboard** to add a new dashboard. There are several widgets you can use to track your campaign progress and performance in real-time: ![Reporting Real-time Dashboard Dialer Monitoring Widgets](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Reporting%20Real-time%20Dashboard%20Dialer%20Monitoring%20Widgets.png) Tip For detailed information about a widget, in the **Add new widget** panel, click the "i" icon next to the widget name. | Widget | Description | | --- | --- | | Campaign – Call Disposition | A pie-chart displaying calls by network response: answered, no answer, busy, rejected, or failed | | Campaign Status | A dashboard summarizing various campaign metrics, such duration of the campaign, the average time an agent waits for the next call, how often customers drop off, the average time spent on calls, and the ratio of calls answered to total calls made | | Campaign – Dial Attempts | A bar graph displaying the number of times that each campaign contact was dialed | | Campaign – Agent Counter | A pie chart displaying the number of agents who have joined the campaign and their status: outbound (on a call), waiting, and wrapping-up | | Campaign – Wrap-up Codes | A pie chart displaying the number of campaign calls by the [wrap-up codes](/v1/docs/administration-wrap-up-codes) (after-call work completions) that you defined | ![Dialer Real-time Dashboard](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Dialer%20Real-time%20Dashboard.png) ## Campaign reports Voiso provides campaign reports for active, paused, stopped, and completed campaigns. Use campaign reports to monitor performance while a campaign is running or to review results after it has finished. - For information about monitoring campaign performance in real time, refer to [Part 5: Real-time Dialer campaign monitoring](/v1/docs/outbound-dialer-campaign-real-time-monitoring). - For information about campaign reports and calling list reports, refer to [Part 6: Reviewing campaign results](/v1/docs/outbound-dialer-campaign-reviewing-campaign-results). ## Exporting lists After adding your calling list, Dialer reviews the numbers to ensure their validity and remove any duplicates. Invalid and duplicate numbers are compiled into a CSV file, which you can download. Additionally, you can download the final calling list that Dialer will use for calling. - To download the final calling list, click **Export original list**. - To download the list of invalid and duplicate numbers, click **Export invalid numbers and duplicates list**. Comma-Separated Values. A data file format where the content is structured in tabular form. Fields (data values) are separated by commas. Rows (records) are separated by line feeds. Voiso supports UTF-8 format for CSV files. CSV files allow interchange of data between spreadsheet applications, text files, and database. It is a common format for importing and exporting data. Each row represents a record. Each value represents an attribute. ## Related - [Campaigns page](/outbound-dialer-campaigns-view.md) - [Part 2: Dialer campaigns](/outbound-dialer-campaign-dialer-campaigns.md) - [Running a CRM campaign](/outbound-dialer-running-a-crm-campaign.md)