--- title: "Queue Monitoring" slug: "queue-monitoring" type: "index" canonical: "docs.voiso.com/queue-monitoring" --- > ## Documentation Index > Fetch the complete documentation index at: https://docs.voiso.com/llms.txt > Use this file to discover all available pages before exploring further. # Queue monitoring 7 articles ## [Queue monitoring overview](https://docs.voiso.com/docs/reporting-queue-monitoring-overview.md) Updated on 2025-09-23 | Published on 2024-03-08 {{variable.AudienceAdminSupuer}} Monitor activity on your queues to troubleshoot issues and ensure proper agent balancing. Introduction Queue monitoring enables you to detect potential issues before... ## [Queue Counter By Channel](https://docs.voiso.com/docs/reporting-queue-counter.md) Published on 2025-07-31 Who should read this article : Administrators, Supervisors Monitor the number of in-queue interactions by channel. Introduction The Queue Counter By Channel widget displays the number of interactions... ## [In-queue Abandons](https://docs.voiso.com/docs/reporting-in-queue-abandons-dashboard.md) Published on 2025-07-31 Who should read this article : Administrators, Supervisors Monitor the percentage of inbound calls that were abandoned after reaching a queue. Introduction The In-queue Abandons widget ( In-queue... ## [Average Speed of Answer](https://docs.voiso.com/docs/reporting-average-speed-of-answer.md) Published on 2025-07-31 Who should read this article : Administrators, Supervisors Monitor the average time it takes for calls to be answered by agents assigned to each queue. Introduction The Average Speed of Answer widget... ## [Average Call Duration by Queue](https://docs.voiso.com/docs/reporting-average-call-duration-by-queue.md) Published on 2025-07-31 Who should read this article : Administrators, Supervisors Monitor talk time across selected inbound queues. Introduction The Average Call Duration by Queue widget displays the average Talk Time for... ## [Agent Counter by Queue](https://docs.voiso.com/docs/reporting-agent-counter-by-queue.md) Published on 2025-07-31 Who should read this article : Administrators, Supervisors Monitor the number of signed-in agents assigned to each queue. Introduction The Agent Counter by Queue widget displays the number of agents... ## [Queue Counter Waiting Trend](https://docs.voiso.com/docs/reporting-queue-counter-waiting-trend.md) Published on 2025-07-31 Who should read this article : Administrators, Supervisors Monitor the trend of interactions waiting in queue across selected queues and channels during a shift. Introduction The Queue Counter Waiting...