---
title: "Report Scheduling"
slug: "report-scheduling"
description: "Voiso enables you to schedule regular reportson your contact center performance so that you do not have to run daily or weekly reports manually."
tags: ["Outbound", "historical reports", "Dialer", "validate", "campaigns", "report", "risk", "Validation", "reporting", "Caller ID", "Number validation"]
updated: 2025-09-19T16:23:21Z
published: 2025-09-19T16:23:21Z
canonical: "docs.voiso.com/report-scheduling"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.voiso.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Reports and scheduled reports

{{variable.AudienceAdminSuper}}

{{variable.BrandName}} enables you to schedule regular reports on your contact center performance so that you do not have to manually run daily or weekly reports.

## Introduction
{{variable.BrandName}} facilitates the management of your contact center operations by offering versatile reporting capabilities. You can manually generate reports on-demand to stay informed about various activities, or you can let {{variable.BrandName}} automatically generate reports for you on critical activities, ensuring timely alerts for important events. Furthermore, {{variable.BrandName}} provides the option to schedule reports to provide regular updates on events, changes, and personnel within your contact center.

## Historical reports

{{snippet.historicalReportsIntroPara}}

:::(Info) (Tip)
Scheduled reports are delivered to one or more specified email addresses.
:::

To access the **Scheduled reports** page, from the {{variable.BrandName}} main menu bar, navigate to **Reporting > Historical reports**.

![Reporting Scheduled Reports Page](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Reporting%20Scheduled%20Reports%20View.png){height="" width=""}

If the report supports a [scheduled report](/v1/docs/reporting-historical-reports-overview#scheduled-reports), click **Create scheduled report** to display the **Schedule this report** section.

![Reporting Create Report View Schedule This Report Section](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Reporting%20Create%20Report%20View%20Schedule%20This%20Report%20Section.png){height="" width=""}

Refer to the following report articles for how to create, schedule, and run specific reports:

{{snippet.historicalReportsTable}}

## Caller ID Risk Check

For contact centers that rely on [outbound calling](/v1/docs/outbound), whether you are running [Dialer campaigns](/v1/docs/outbound-dialer-campaigns-overview) or your agents [manually dial calls](/v1/docs/agent-panel-outbound-calls) or use [click-to-call](/v1/docs/crm-integration-overview) from your {{glossary.CRM}} or helpdesk app, the **[Caller ID Risk Check](/v1/docs/outbound-caller-id-risk-check)** feature ensures that your {{glossary.Caller ID}} numbers are not included in any {{glossary.SPAM}} databases, because if your Caller ID number is flagged, contacts are less likely to answer your calls.

{{snippet.callerIDRiskCheckSummary}}

The Caller ID Risk Check [scheduled reports](/v1/docs/outbound-caller-id-risk-check#scheduled-reports) feature enables you to set up a regular report that is automatically delivered to the **Scheduled reports** tab.

{{snippet.callerIDRiskCheckScheduleIntro}}

## Real-time dashboard reports

The {{variable.BrandName}} [Real-time dashboards](/v1/docs/reporting-real-time-dashboard-overview) enable you to monitor the performance of your contact center in real time. However, some real-time dashboard widgets also include the capability to generate a scheduled report.

The following widgets allow you to create scheduled reports:

* [Agent List](/v1/docs/reporting-agent-list-dashboard)
* Redial Counter
* Wrap-up codes
* In-queue Abandons

To open the [scheduled report page](/v1/docs/reporting-historical-reports-overview#scheduled-reports) for the widget, click the **Schedule report** icon. Widgets that do not support scheduled reports do not have the icon.

![Reports And Scheduled Reports Widgets ](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Reports%20And%20Scheduled%20Reports%20Widgets%20.png){height="" width=""}

## Campaign reports

Use the campaign reports and calling list reports to review the results of your [Dialer campaigns](/v1/docs/how-to-run-a-dialer-campaign).

{{snippet.campaignReports}}

## Number validator

{{variable.BrandName}}'s **[Number validator](/v1/docs/outbound-number-validator)** feature enables you to perform a bulk lookup of phone numbers to ensure they are valid before using them for outbound dialing. Upload your numbers using a {{glossary.CSV}} file and then download a report.

{{snippet.numberValidatorIntroduction}}

{{snippet.numberValidatorUsing}}

## Related

- [Outbound](/outbound.md)
- [Caller ID risk check](/outbound-caller-id-risk-check.md)
- [Caller ID groups](/outbound-cid-groups.md)
- [Dialer campaigns overview](/outbound-dialer-campaigns-overview.md)
- [Real-time dashboard](/reporting-real-time-dashboard.md)
- [Part 5: Real-time Dialer campaign monitoring](/outbound-dialer-campaign-real-time-monitoring.md)
- [Jump from widgets to reports](/jump-from-widgets-to-reports.md)
- [Number validator](/outbound-number-validator.md)
- [Historical Reports](/reporting-historical-reports.md)