---
title: "Agent Counter by Queue"
slug: "reporting-agent-counter-by-queue"
description: "Monitor number of agents assigned to each queue."
updated: 2025-07-31T10:33:57Z
published: 2025-07-31T10:33:57Z
canonical: "docs.voiso.com/reporting-agent-counter-by-queue"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.voiso.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Agent Counter by Queue

**Who should read this article**: Administrators, Supervisors

Monitor the number of signed-in agents assigned to each queue.

## Introduction

The **Agent Counter by Queue** widget displays the number of agents assigned to each selected queue who are currently signed in. This enables you to monitor staffing levels across multiple inbound queues simultaneously.

The widget presents a line chart plotting agent counts every 15 minutes during the configured [shift](/v1/docs/reporting-real-time-dashboard-overview#adding-dashboards). Each queue is represented by a different colored line. Hover your mouse pointer over a line to view the precise value at a given time.

A red horizontal line indicates the configured **Min number of agents threshold**, helping you quickly identify when the number of signed-in agents drops below the required level for a queue.

![Reporting Real-time Dashboard Agent Counter By Queue Widget Line Chart View ](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Reporting%20Real-time%20Dashboard%20Agent%20Counter%20By%20Queue%20Widget%20Line%20Chart%20View%20.png)

## Setup

### General tab

On the **Agent Counter by Queue settings** panel, **General** tab, enter a name for the widget that reflects what you are monitoring. Then, specify the **Min number of agents threshold** (Minimum number of agents). This value determines the red line shown on the chart, making it easy to spot when a queue is understaffed.

![Reporting Real-time Dashboard Agent Counter By Queue Widget General Tab ](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Reporting%20Real-time%20Dashboard%20Agent%20Counter%20By%20Queue%20Widget%20General%20Tab%20.png)

### Queues tab

On the **Agent Counter by Queue settings** panel, **Queues** tab, select one or more queues to include in the widget.

For inbound queue monitoring, the point at which there are not enough agents assigned to a queue to handled the expected inbound interaction volume. This Real-time dashboard setting is used to set a threshold to enable Administrators and Supervisors to see when certain monitored indicators are too low.