---
title: "Agent Counter"
slug: "reporting-agent-counter"
description: "Monitor the number of agents by their availability status."
updated: 2025-07-31T16:05:23Z
published: 2025-07-31T16:05:23Z
canonical: "docs.voiso.com/reporting-agent-counter"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.voiso.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Agent Counter

**Who should read this article**: Administrators, Supervisors

Monitor the number of agents by their availability status.

## Introduction

The **Agent Counter** widget displays the number of agents by their [availability status](/v1/docs/agent-panel-getting-started#status-menu) in a pie chart view, including the total number of logged-in agents. The widget includes a key that displays the number of agents by their availability status.

![Reporting Real-time Dashboard Agent Counter Widget](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Reporting%20Real-time%20Dashboard%20Agent%20Counter%20Widget.png)

By default, the widget displays the following statuses:

| Status | Description |
| --- | --- |
| Available | Ready to handle an interaction. |
| Outbound | Handling an outbound interaction. |
| Inbound | Handling an inbound interaction. |
| After Call Work | Performing after-call work. |

## Setup

### General tab

The **Edit Agent Counter** panel **General** tab includes the following parameters:

| Parameter | Description |
| --- | --- |
| Widget name | By default, the widget is named **Agent Counter**; however, if you plan to monitor different teams separately, you might choose to name each widget by team. |
| Min agents online threshold | If you require a minimum number of agents to be online, set the value here. If the number of logged-in agents falls below this number, the number of agents displayed in the center of the pie chart turns red. |
| Display custom unavailable codes | If you have created custom [Unavailable codes](/v1/docs/administration-unavailable-codes), you can include them in the pie chart display. |
| Display Dialing and Dialer-waiting statuses | Select this option to include agents whose statuses are in the **Dialing** or **[Dialer-Waiting](/v1/docs/dialer-campaigns)** status. |

![Reporting Real-time Dashboard Agent Counter Widget General Tab](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Reporting%20Real-time%20Dashboard%20Agent%20Counter%20Widget%20General%20Tab.png)

### Teams tab

Select one or more teams to monitor.

Agents working under a common supervisor are considered to be a part of a team. Teams enable you to group users together for common business purposes. You can create many different teams for different business purposes. A user may be assigned to more than one team and a supervisor may supervise more than one team. You can assign agents to Dialer campaigns and Caller ID groups either individually or as part of a team.