---
title: "Agent monitoring overview"
slug: "reporting-agent-monitoring-overview"
description: "Create dashboards to monitor agent activity and access the Agent Zoom."
tags: ["ACW", "answer seizure ratio", "asr", "keywords", "Metrics", "monitoring", "widget"]
updated: 2025-09-23T16:26:56Z
published: 2025-09-23T16:26:56Z
canonical: "docs.voiso.com/reporting-agent-monitoring-overview"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.voiso.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Agent monitoring overview

{{variable.AudienceAdminSuper}}

Create dashboards to monitor agent activity and access the Agent Zoom.

## Introduction
Supervisors and floor managers can use the **Agent Monitoring** widgets to keep track of {{glossary.Agent}} activity and performance. See the table below for a brief description of each widget.

:::(Info) (Tip)
You can display multiple widgets of the same type. {{variable.BrandName}} enables you to assign a custom name to each widget.
:::

###  Agent Zoom
The **Agent List** widget enables supervisors to access the **[Agent Zoom](/v1/docs/supervisor-workflows-agent-zoom)** panel where an agent's activities can be viewed in greater detail, change the agent's status, and assign the agent to different [queues](/v1/docs/inbound-queues). When an agent is on a call, the **Agent Zoom** enables supervisor call monitoring features.

{{snippet.reportingDashboardAgentMonitoring}}

## Modifying and removing widgets
In the top right corner of each widget are two buttons that you can use to modify the widget settings on-the-fly (1) or remove the widget from the dashboard (2).

![Reporting Real-time Dashboard Settings And Delete Buttons](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Reporting%20Real-time%20Dashboard%20Settings%20And%20Delete%20Buttons.png){height="" width=""}

## Related

- [System settings](/administration-system-settings.md)
- [Agent metrics](/agent-panel-agent-metrics.md)
- [Supervisor Guide](/supervisor-workflows.md)
- [Wrap-up codes](/administration-wrap-up-codes.md)
- [Keyword groups](/administration-keyword-groups.md)