---
title: "ASR By Caller ID By Country"
slug: "reporting-asr-by-caller-id-by-country"
description: "Monitor your Caller IDs in real-time."
updated: 2025-09-23T16:49:06Z
published: 2025-09-23T16:49:06Z
canonical: "docs.voiso.com/reporting-asr-by-caller-id-by-country"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.voiso.com/llms.txt
> Use this file to discover all available pages before exploring further.

# ASR By Caller ID By Country

**Who should read this article**: Administrators, Supervisors

Monitor your Caller ID performance in real time to identify potential issues and ensure successful outbound delivery.

          Important

          

The ASR By Caller ID By Country widget is available for contact centers on the Pro plan or higher.

## Introduction

The answer-seizure ratio (ASR) is a standard telecom metric that measures network quality and the rate of successful outbound call attempts. ASR represents the percentage of answered calls out of total call attempts.

A higher ASR indicates better call connectivity and delivery success. A lower ASR may suggest problems such as network congestion, blocked or incompatible [Caller IDs](/v1/docs/outbound-caller-id-risk-check), busy signals, or unanswered calls. When ASR is low, reviewing your Caller IDs is a good starting point.

The **ASR by Caller ID By Country** widget tracks ASR and related performance metrics per Caller ID and destination country. It includes both the standard Telecom ASR and the Voiso Answer Ratio, which excludes voicemail answers.

The widget displays a table of values for each Caller ID used in manually dialed and click-to-call outbound calls during the [shift](/v1/docs/reporting-real-time-dashboard-overview#adding-dashboards). The following columns are included:

| Column | Description |
| --- | --- |
| Caller ID | The destination country and Caller ID in use. |
| Attempts | The total number of outbound call attempts for each Caller ID. |
| Telecom ASR | The traditional telecom ASR: the number of effective and not effective calls (including DVM calls), divided by the total number of attempts. Expressed as a percentage. |
| Answer Ratio | The Voiso ASR: the number of effective and not effective calls (excluding voicemail), divided by the total number of attempts. Expressed as a percentage. |

![Reporting Real-time Dashboard ASR By Caller ID By Country Widget](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Reporting%20Real-time%20Dashboard%20ASR%20By%20Caller%20ID%20By%20Country%20Widget.png)

## Setup

### General tab

On the **ASR by Caller ID By Country settings** panel, **General** tab, give the widget a name to clarify what you're monitoring.

- Set the **Min dial attempts** to hide Caller IDs that fall below the defined minimum number of outbound call attempts.
- Set the **Min answer ratio** to define the minimum acceptable ASR. This value also serves as a trigger for email alerts.

Optional display toggles:

- Display 'Attempts' count
- Display 'Telecom ASR'
- Display 'Answer Ratio'

![Reporting Real-time Dashboard ASR By Caller ID By Country Widget General Tab](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Reporting%20Real-time%20Dashboard%20ASR%20By%20Caller%20ID%20By%20Country%20Widget%20General%20Tab.png)

### Countries tab

On the **Countries** tab, select one or more destination countries to include in the widget results.

### Alerts tab

On the **Alerts** tab, enter one or more email addresses to receive alerts if the ASR falls below the [configured thresholds](/v1/docs/reporting-asr-by-caller-id-by-country#general-tab) of minimum dial attempts and minimum answer ratio.

![Reporting Real-time Dashboard ASR By Caller ID By Country Widget Alerts Tab](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Reporting%20Real-time%20Dashboard%20ASR%20By%20Caller%20ID%20By%20Country%20Widget%20Alerts%20Tab.png)

ASR (Answer Seizer Ratio) is a telephony metric that measures the percentage of successfully connected outbound calls. It is calculated as:

**ASR = (Answered calls ÷ Total call attempts) × 100**

A higher ASR generally indicates better call quality, routing, or list effectiveness, since more dialed calls reach a person or endpoint.

CID. The identification phone number used for an outbound call. The number that is displayed to the call recipient. CIDs might become flagged by phone network providers if they are reported as SPAM or fraudulent.

Direct to Voicemail. The number of outbound calls answered by an Answering Machine. The number of outbound calls that connected and had a duration of less than Y seconds and were assumed to be answered by voicemail, where Y is a limit defined by the contact center administrator.