---
title: "Dialer Monitoring overview"
slug: "reporting-dialer-monitoring-overview"
description: "Monitor the performance of your outbound Dialer campaigns, as well as your contact center, in real-time."
tags: ["widget", "Dialer", "Outbound", "monitoring", "campaigns"]
updated: 2025-09-23T16:35:44Z
published: 2025-09-23T16:35:44Z
canonical: "docs.voiso.com/reporting-dialer-monitoring-overview"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.voiso.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Dialer Monitoring overview

**Who should read this article**: Administrators, Supervisors

Monitor the performance of your outbound Dialer campaigns—as well as your overall contact center—in real time.

## Introduction

Voiso provides a range of widgets on the **Real-time dashboard** for tracking the performance of your outbound [Dialer campaigns](/v1/docs/outbound-dialer-campaigns-overview) alongside other contact center operations. The table below summarizes each widget’s purpose and focus.

The Real-time dashboard gives supervisors and administrators a customizable, up-to-the-minute view of campaign activity. By reviewing real-time metrics, Supervisors can make timely decisions and adjust campaign settings on the fly—without pausing the Dialers—to maintain performance and efficiency.

          Tip

          

You can display multiple widgets of the same type. Voiso enables you to assign a custom name to each widget.

### Dialer Monitoring

| Widget | Description |
| --- | --- |
| [Campaign Status](/v1/docs/reporting-campaign-status) | Display metrics such as the average time it takes for an agent to answer a call and the average call length. |
| [Campaign - Call Disposition](/v1/docs/reporting-campaign-call-disposition) | Display the number of campaign calls by the call result: answered, no answer, busy, rejected, or failed. |
| [Campaign - Agent Counter](/v1/docs/reporting-campaign-agent-counter) | Display the number of agents who have joined the campaign and their status. |
| [Campaign - Wrap-up Codes](/v1/docs/reporting-campaign-wrap-up-codes) | Display the number of campaign calls by wrap-up code. |
| [Campaign - Dial Attempts](/v1/docs/reporting-campaign-dial-attempts) | Display the number of times that each campaign contact was called. |

## Modifying and removing widgets

In the top right corner of each widget are two buttons that you can use to modify the wdiget settings on-the-fly (1) or remove the widget from the dashboard (2).

![Reporting Real-time Dashboard Settings And Delete Buttons](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Reporting%20Real-time%20Dashboard%20Settings%20And%20Delete%20Buttons.png)

In a contact center, the person responsible for leading, monitoring, and training a team of agents.

A Voiso tool that automatically dials numbers for outbound calling campaigns. You can choose different strategies to tune the dialing rate to accommodate the number of available agents or your real-time campaign metrics. Dialer enables you to either integrate your CRM to generate a calling list or to import one from a CSV. Use Dialer to ensure that contacts are called only at certain times of the day in their local timezone.

## Related

- [Dialer campaigns](/outbound-dialer-campaigns.md)
- [Wrap-up codes](/administration-wrap-up-codes.md)