--- title: "Historical Reports" slug: "reporting-historical-reports" type: "index" canonical: "docs.voiso.com/reporting-historical-reports" --- > ## Documentation Index > Fetch the complete documentation index at: https://docs.voiso.com/llms.txt > Use this file to discover all available pages before exploring further. # Historical Reports 15 articles ## [Historical reports overview](https://docs.voiso.com/docs/reporting-historical-reports-overview.md) Updated on 2026-05-21 | Published on 2023-05-04 Who should read this article : Administrators, Supervisors Access key data about the performance of your contact center and schedule regular reports. Introduction Voiso historical reports enable you... ## [Agent - Daily Sign-in and Sign-out](https://docs.voiso.com/docs/agent-daily-sign-in-and-sign-out.md) Updated on 2025-07-18 | Published on 2024-04-03 Who should read this article : Administrators, Supervisors Review agent daily sign-in and sign-out times for workforce management and compliance purposes. Introduction The Agent - Daily Sign-in and... ## [Agent List](https://docs.voiso.com/docs/reporting-agent-list.md) Updated on 2025-07-18 | Published on 2023-05-04 Who should read this article : Administrators, Supervisors Review agent metrics, keyword use, and status statistics for agents and teams. Introduction The Agent List report provides insight into the... ## [Agent List - Per Hour](https://docs.voiso.com/docs/reporting-agent-list-per-hour.md) Updated on 2025-07-18 | Published on 2023-05-04 Who should read this article : Administrators, Supervisors Review agent metrics by hour on a specified day for agents and teams. Introduction The Agent List – Per Hour report provides insight into the... ## [ASR by country](https://docs.voiso.com/docs/reporting-asr-by-country.md) Updated on 2025-07-18 | Published on 2023-06-13 Who should read this article : Administrators, Supervisors Report the ratio of the number of successfully connected calls to the number of call attempts, by country. Introduction The ASR by country... ## [ASR by country by hour](https://docs.voiso.com/docs/reporting-asr-by-country-by-hour.md) Updated on 2025-09-23 | Published on 2023-08-23 Who should read this article : Administrators, Supervisors Report the ratio of successfully connected calls to total call attempts by country, broken down by hour. Introduction The ASR by country by... ## [ASR per Caller ID](https://docs.voiso.com/docs/reporting-asr-per-caller-id.md) Updated on 2025-09-23 | Published on 2023-08-23 Who should read this article : Administrators, Supervisors Report the percentage of successfully connected calls to the total number of attempted calls by Caller ID and optionally by country.... ## [Billing](https://docs.voiso.com/docs/billing-report.md) Updated on 2026-03-12 | Published on 2025-12-05 Who should read this article : Administrators The Billing report historical report tracks billed voice usage for your agents and Dialer campaigns during a selected period. It helps you analyze call... ## [Billing Unit](https://docs.voiso.com/docs/billing-unit.md) Updated on 2025-09-29 | Published on 2025-09-19 Who should read this article : Administrators The Billing Unit historical report tracks monthly usage-based and recurring charges for each billing unit, helping you analyze costs, support chargebacks,... ## [In-queue Abandons](https://docs.voiso.com/docs/reporting-in-queue-abandons.md) Updated on 2025-07-18 | Published on 2023-05-04 Who should read this article : Administrators, Supervisors Report on the percentage of calls abandoned by contacts waiting in queue. Introduction The Inqueue Abandons ( In-queue abandons ) report... ## [In-queue Abandons - Per Hour](https://docs.voiso.com/docs/reporting-in-queue-abandons-per-hour.md) Updated on 2025-07-18 | Published on 2023-05-04 Who should read this article : Administrators, Supervisors Report on the percentage of calls abandoned by contacts waiting in queue per hour for the specified time period. Introduction The Inqueue... ## [Keyword groups report](https://docs.voiso.com/docs/keyword-groups-report.md) Updated on 2025-09-29 | Published on 2024-12-19 Who should read this article : Administrators, Supervisors Generate a report on the use of a keyword group by agents and teams for a specified date or date range, with links to detailed Call Detail... ## [Redial Counter](https://docs.voiso.com/docs/reporting-redial-counter.md) Updated on 2025-07-18 | Published on 2023-06-13 Who should read this article : Administrators, Supervisors Track the number of outbound call attempts to a destination number by selected agents or teams on a specific day. Introduction The Redial... ## [Sensitive Data Access Report](https://docs.voiso.com/docs/reporting-sensitive-data-access-report.md) Updated on 2026-03-12 | Published on 2023-03-20 Who should read this article : Administrators Monitor which users accessed sensitive data such as call recordings, transcripts, call metadata, and exported call records. Important The Sensitive Data... ## [Wrap-up Codes](https://docs.voiso.com/docs/reporting-wrap-up-codes.md) Updated on 2025-07-18 | Published on 2023-05-10 Who should read this article : Administrators Report on the use of wrap-up codes by teams for a specified time period. Introduction Wrap-up codes are call outcomes selected by agents during their...