---
title: "In-queue Abandons"
slug: "reporting-in-queue-abandons-dashboard"
description: "Monitor the percentage of inbound calls that were dropped after the call reached a queue."
updated: 2025-07-31T10:23:31Z
published: 2025-07-31T10:23:31Z
canonical: "docs.voiso.com/reporting-in-queue-abandons-dashboard"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.voiso.com/llms.txt
> Use this file to discover all available pages before exploring further.

# In-queue Abandons

**Who should read this article**: Administrators, Supervisors

Monitor the percentage of inbound calls that were abandoned after reaching a queue.

## Introduction

The **In-queue Abandons** widget (In-queue abandons) displays the percentage of inbound calls that were abandoned—ended by the caller—after reaching a queue but before being connected to an agent.

The main digit display shows the percentage of calls abandoned in the last 15 minutes (1). Additional values include the total number of **In-queue abandons** (2) and the **Total inbound calls** (3) during the same time window.

![Reporting Real-time Dashboard In-queue Abandons Widget](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Reporting%20Real-time%20Dashboard%20In-queue%20Abandons%20Widget.png)

Click **Historical report** (4) to open the **[In-queue Abandons](/v1/docs/reporting-in-queue-abandons)** report in a new tab. The selected queues and time range from the widget are passed to the report. Choose a date and time range, then click **Generate report**.

## Setup

### General tab

On the **In-queue Abandons settings** panel, under the **General** tab, enter a name for the widget to clearly identify what it is monitoring.

Set a **Max wait time threshold**—the maximum amount of time calls should wait in queue before being connected to an agent. If this threshold is exceeded, the main digit display in the widget is shown in red.

### Queues tab

On the **Queues** tab of the **In-queue Abandons settings** panel, select one or more queues to monitor in the widget.

Inbound calls that are terminated by the caller after being placed in a queue.