---
title: "Keyword Counter"
slug: "reporting-keyword-counter"
description: "Monitor keyword usage by agents and contacts."
updated: 2025-09-23T16:31:55Z
published: 2025-09-23T16:31:55Z
canonical: "docs.voiso.com/reporting-keyword-counter"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.voiso.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Keyword Counter

**Who should read this article**: Administrators, Supervisors

Monitor keyword usage by agents and contacts.

          Important

    

The **Speech Analytics** and **Keywords** features are available for contact centers on the Pro plan or higher.

## Introduction

Use the **Keyword Counter** widget to display the number of times specific [keywords](/v1/docs/administration-keyword-groups) occurred in conversations.

![Reporting Real-time Dashboard Keywords Counter Widget](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Reporting%20Real-time%20Dashboard%20Keywords%20Counter%20Widget.png)

The Voiso [Keywords](/v1/docs/administration-keyword-groups) and [Speech analytics](/v1/docs/administration-system-settings#speech-analytics) features use Voiso speech recognition technology to process call audio recordings into a text transcript of the call. The transcript is stored as part of the Call Detail Record ([CDR](/v1/docs/reporting-cdr)) and is available in the **Keyword Counter** widget.

## Setup

### General tab

The **Keyword Counter settings** panel **General** tab includes the following parameters:

| Parameter | Description |
| --- | --- |
| Widget Name | The display name of the widget in the Real-time dashboard. If you want multiple Keyword Counter widgets, each showing different information, assign unique names to help you know which widget is which. |
| Keyword groups | Choose from one or more of the [keyword group](/v1/docs/administration-keyword-groups#managing-keyword-groups) that are defined for your contact center. |
| Call participants | Specify whether you want to report on all participants in calls, just agents, or just contacts. |

![Reporting Real-time Dashboard Keywords Counter Widget General Tab](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Reporting%20Real-time%20Dashboard%20Keywords%20Counter%20Widget%20General%20Tab.png)

### Teams tab

Select one or more teams to monitor.

The recognition and translation of spoken language into text by a computers. One of the main benefits is making a conversation searchable and subject to manual and automatic analysis. The Voiso Speech Analytics feature uses speech recognition to generate a speech-to-text transcript of call recordings that include sentiment analysis with keyword recognition and highlighting.

Voiso maintains a Call Detail Record (CDR) of every interaction. Each includes information about the interaction that you can use to analyze the performance of your contact center, your agents, and your routing strategies. Unlike many other contact center applications, the Voiso CDR also includes a recording and/or transcript of each interaction, enabling you to access even more information about each interaction.

Agents working under a common supervisor are considered to be a part of a team. Teams enable you to group users together for common business purposes. You can create many different teams for different business purposes. A user may be assigned to more than one team and a supervisor may supervise more than one team. You can assign agents to Dialer campaigns and Caller ID groups either individually or as part of a team.