---
title: "Real-time dashboard"
slug: "reporting-real-time-dashboard-overview"
description: "Monitor the performance of your contact center in real time so that you can respond to changes quickly, improving efficiency."
tags: ["Dialer", "agent status", "queue", "asr", "monitoring", "dashboard", "widget"]
updated: 2025-07-31T15:41:18Z
published: 2025-07-31T15:41:18Z
canonical: "docs.voiso.com/reporting-real-time-dashboard-overview"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.voiso.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Real-time dashboard overview

**Who should read this article**: Administrators, Supervisors

Stay on top of contact center operations with real-time visibility into agent activity, queue performance, campaign status, and more—so you can make informed decisions and act quickly.

## Introduction

The **Real-time dashboard** gives contact center supervisors and administrators a centralized view of live performance metrics. Each dashboard can be customized with widgets that present up-to-the-minute data in charts and tables, tailored to your operational priorities.

You can create multiple dashboards to monitor different aspects of your contact center—such as agent availability, call queues, or outbound campaign progress. For example:

- An **agent monitoring dashboard** might track current status, workload, and talk time across selected users.
- A **queue performance dashboard** can help you monitor wait times, service levels, and abandonment rates in real time.
- Dashboards can also be created for individual teams, campaigns, or regional offices to improve visibility and accountability.

By organizing key metrics in a single view, the Real-time dashboard helps your contact center respond quickly to fluctuations in demand, identify potential issues early, and maintain consistent service quality.

![Reporting Real-time Dashboard View And Widgets](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Reporting%20Real-time%20Dashboard%20View%20And%20Widgets.png)

## Widgets by group

Real-time dashboard widgets are organized into functional groups based on what they track. You can mix and match widgets on a single dashboard, or create multiple dashboards focused on specific operational areas.

The following widget groups are available:

### Agent Monitoring

| Widget | Description |
| --- | --- |
| [Agent List](/v1/docs/reporting-agent-list-dashboard) | Monitor agents in real-time by selected state and metrics and access [Agent Zoom](/v1/docs/supervisor-workflows-agent-zoom) to view historical metrics, manage queue assignments, and initiate call monitoring features. |
| [Agent Counter](/v1/docs/reporting-agent-counter) | Display the number of agents by status in a pie chart view, including the total number of logged-in agents. |
| [Talk Time / Unique Clients](/v1/docs/reporting-talk-time-unique-clients) | Display a comparative bar graph showing the time agents talked to unique contacts. |
| [Agent Activity Duration](/v1/docs/reporting-agent-activity-duration) | Display the total time that agents spent in each status. |
| [Redial Counter](/v1/docs/reporting-redial-counter-dashboard) | Show the number of call attempts to a destination number during the reporting period. |
| [Service Level](/v1/docs/reporting-service-level) | Display the Time to first response, Time to reply, and Time to resolution statistics. |
| [Wrap-Up Codes](/v1/docs/reporting-wrap-up-codes-dashboard) | Display the wrap-up codes associated with calls your team has placed. |
| [Keyword Counter](/v1/docs/reporting-keyword-counter) | Display the number of times specific keywords occurred in conversations. |

### Dialer Monitoring

| Widget | Description |
| --- | --- |
| [Campaign Status](/v1/docs/reporting-campaign-status) | Display metrics such as the average time it takes for an agent to answer a call and the average call length. |
| [Campaign - Call Disposition](/v1/docs/reporting-campaign-call-disposition) | Display the number of campaign calls by the call result: answered, no answer, busy, rejected, or failed. |
| [Campaign - Agent Counter](/v1/docs/reporting-campaign-agent-counter) | Display the number of agents who have joined the campaign and their status. |
| [Campaign - Wrap-up Codes](/v1/docs/reporting-campaign-wrap-up-codes) | Display the number of campaign calls by wrap-up code. |
| [Campaign - Dial Attempts](/v1/docs/reporting-campaign-dial-attempts) | Display the number of times that each campaign contact was called. |

### Queue Monitoring

| Widget | Description |
| --- | --- |
| [Queue Counter by Channel](/v1/docs/reporting-queue-counter) | Show the number of calls in each queue for each channel to assist with rebalancing agents. |
| [In-queue Abandons](/v1/docs/reporting-in-queue-abandons-dashboard) | Display the percentage and ratio of inbound calls dropped after the call reached a queue. |
| [Average Speed of Answer](/v1/docs/reporting-average-speed-of-answer) | Display the average time it takes for a call to be answered by an agent. |
| [Average Call Duration by Queue](/v1/docs/reporting-average-call-duration-by-queue) | Show the average length of calls by queue. |
| [Agent Counter by Queue](/v1/docs/reporting-agent-counter-by-queue) | Show the number of agents assigned to each queue. |
| [Queue Counter Waiting Trend](/v1/docs/reporting-queue-counter-waiting-trend) | Monitor the trend of interactions waiting in queue across selected queues and channels during a shift. |

### Calling Number Monitoring

| Widget | Description |
| --- | --- |
| [ASR By Caller ID By Country](/v1/docs/reporting-asr-by-caller-id-by-country) | Show the percentage of successfully connected calls to the total number of attempted calls by country. |

## Adding dashboards and widgets

To get started, go to the Voiso navigation bar and select **Reporting > Real-time dashboard**.

![Reporting Real-time Dashboard Empty View](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Reporting%20Real-time%20Dashboard%20Empty%20View.png)

### Adding dashboards

Click **Add dashboard** to create a new dashboard.

![Reporting Real-time Dashboard Create New Dashboard Panel](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Reporting%20Real-time%20Dashboard%20Create%20New%20Dashboard%20Panel.png)

In the **Add dashboard** panel:

1. **Name** the dashboard.
2. Use the **Shift start time** menu to set the point from which statistics and metrics are calculated.
3. Confirm or change the **Time zone** if needed. By default, this uses your contact center’s time zone, but you can select a different zone—such as where most agents or contacts are located.
4. Click **Create** to save the dashboard.

[Video](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Reporting%20Real-time%20Dashboards%20Adding%20A%20New%20Dashboard%20And%20Widget.mp4)

          Tip

          

You can create as many dashboards as you need. Use clear, descriptive names so you can easily switch between dashboards with different monitoring goals.

To switch dashboards, open the **Select dashboard** menu and choose another dashboard. You can also click **Add dashboard** from this menu to create a new one.

![Reporting Real-time Dashboard Switch Between Dashboards](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Reporting%20Real-time%20Dashboard%20Switch%20Between%20Dashboards.gif)

### Adding widgets

Click **Add widget** to open the **Add new widget** panel.

Widgets are grouped by monitoring type. Use the 'i' icon next to each widget name to view a brief description. To add a widget:

1. Click the icon next to the widget name to select it.
2. Click **Add**.
3. In the **Edit widget** panel, configure the widget parameters.
4. You may optionally change the default name of your widget
5. Click **Save**.
6. To reposition a widget, simply drag it to a new location on the dashboard.

[Video](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Reporting%20Real-time%20Dashboard%20Adding%20A%20Widget.mp4)

For details about each widget type and configuration, see:

- [Agent Monitoring](/v1/docs/reporting-agent-monitoring)
- [Dialer Monitoring](/v1/docs/reporting-dialer-monitoring)
- [Queue Monitoring](/v1/docs/reporting-queue-monitoring)
- [Calling Number Monitoring](/v1/docs/reporting-calling-number-monitoring)

## Related

- [Dialer campaigns](/outbound-dialer-campaigns.md)
- [Historical reports overview](/reporting-historical-reports-overview.md)
- [Queues](/inbound-queues.md)