---
title: "Redial Counter"
slug: "reporting-redial-counter-dashboard"
description: "Monitor the number of call attempts to a destination number by team members."
updated: 2025-07-31T16:19:16Z
published: 2025-07-31T16:19:16Z
canonical: "docs.voiso.com/reporting-redial-counter-dashboard"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.voiso.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Redial Counter

**Who should read this article**: Administrators, Supervisors

Monitor the number of call attempts to a destination number by team members.

## Introduction

The **Redial Counter** widget displays the number of call attempts to a destination number by team members. When redial attempts exceed a specified threshold (minimum number of redials), the number of redial attempts is colored red.

This information can alert you to contact numbers that might be problematic. For example, the contact might be blocking the agent's [Caller ID](/v1/docs/outbound-caller-id-risk-check). You could change the Caller ID to assess whether the Caller ID is the issue or whether there is a problem with the contact's number.

![Reporting Real-time Dashboard Redial Counter Widget](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Reporting%20Real-time%20Dashboard%20Redial%20Counter%20Widget.png)

Click **Historical report** (Clock icon) to display the **[Redial Counter](/v1/docs/reporting-redial-counter)** historical report page in a new tab. The report settings are the same as those of the widget. Choose a date and time for the report, then click **Generate report**.

The **Redial Counter** widget table reports the agent name, contact number (if not masked), the number of attempts, and the time of the last redial attempt. You can change the sorting of the table by clicking the column head of any column. Click a dialed number to view the [CDR](/v1/docs/reporting-cdr) for the latest redial attempt.

## Setup

### General tab

The **Redial Counter settings** panel **General** tab includes the following parameters:

| Parameter | Description |
| --- | --- |
| Widget Name | The display name of the widget in the Real-time dashboard. If you want multiple Redial Counter widgets, each showing different information, assign unique names to help you know which widget is which. |
| Min number of redial attempts | Set the alert threshold for the redial counter. When the number of attempts to redial a number exceeds this value, the number is colored red in the Redial Count table. |

![Reporting Real-time Dashboard Redial Counter Widget General Tab](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Reporting%20Real-time%20Dashboard%20Redial%20Counter%20Widget%20General%20Tab.png)

### Teams tab

Select one or more teams to monitor.

Agents working under a common supervisor are considered to be a part of a team. Teams enable you to group users together for common business purposes. You can create many different teams for different business purposes. A user may be assigned to more than one team and a supervisor may supervise more than one team. You can assign agents to Dialer campaigns and Caller ID groups either individually or as part of a team.

Dialing a number again that has recently been dialed. This is commonly done if the number dialed was busy, there was no answer, or was answered by an answering machine or voicemail. Redial rules are configured in the Dialer campaign **Add campaign** view. The global **Max number of attempts** setting is configured in the Contact Center settings view.

CID. The identification phone number used for an outbound call. The number that is displayed to the call recipient. CIDs might become flagged by phone network providers if they are reported as SPAM or fraudulent.

## Related

- [Caller ID risk check](/outbound-caller-id-risk-check.md)
- [ASR per Caller ID](/reporting-asr-per-caller-id.md)
- [ASR By Caller ID By Country](/reporting-asr-by-caller-id-by-country.md)
- [Caller ID groups](/outbound-cid-groups.md)
- [Redial Counter](/reporting-redial-counter.md)