---
title: "Redial Counter"
slug: "reporting-redial-counter"
description: "Report on the number of call attempts by one or more agents or teams to a destination number during the specified day."
tags: ["Caller ID", "redial", "report", "reporting", "team"]
updated: 2025-07-18T13:41:20Z
published: 2025-07-18T13:41:20Z
canonical: "docs.voiso.com/reporting-redial-counter"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.voiso.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Redial Counter

**Who should read this article**: Administrators, Supervisors

Track the number of outbound call attempts to a destination number by selected agents or teams on a specific day.

## Introduction

The Redial Counter report shows how many times a specific number was called by an Agent and how many of those attempts did not connect or were answered by Voicemail. This helps identify numbers that may be unreachable, unresponsive, or possibly blocking your Caller ID. If a pattern of failed attempts is detected, you can try changing the [Caller ID](/v1/docs/outbound-cid-groups) to determine whether the issue is related to number presentation or the contact’s availability.

## Configuring the report

![Reporting Create Report Redial Counter Page](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Reporting%20Create%20Report%20Redial%20Counter%20View.png)

### General section

Specify the **Redial attempts threshold** value – the minimum number of redial attempts to include in the report. Values between 5 and 20 are supported.

### Assigned agents section

The report displays results for individual agents; however, you can select agents either individually or by [team](/v1/docs/users-teams) for the selected date range.

Click **Manage** to select one or more agents to include in the report.

### Schedule

This report can be scheduled for automatic delivery to one or more email addresses. For details, see [Historical reports overview](/v1/docs/reporting-historical-reports-overview#scheduled-reports).

### Run report

To run a one-time report, select the reporting date and click **Generate report**. You can choose to save the current configuration for future use.

See [Historical reports overview](/v1/docs/reporting-historical-reports-overview#run-report) for more details.

## Results

The results are displayed in the **Redial Counter** table. The table includes the following columns:

| Column | Description |
| --- | --- |
| Agent | The name of the user who redialed a number more times than the specified threshold value. |
| Customer No | The phone number of the contact that was redialed more times than the specified threshold value. |
| Attempts | The number of redial attempts to the Customer No. |
| Failed | The number of redial attempts that have the Failed Disposition code. |
| DVM | Direct to Voicemail. The number of times a redial attempt was considered to be answered by voicemail, based on the [Direct to Voicemail Call Duration, sec](/v1/docs/administration-system-settings) Timer setting in System Settings. |
| Datetime | The date and time of the start of the last redial attempt. |

A user who handles inbound and/or outbound interactions with contact. Sometimes referred to as a Customer Service Representative (CSR). The front-line employee who interacts directly with contacts and assists with tasks such as placing orders, resolving billing issues, and answering policy questions.

Sometimes abbreviated as VM. An electronic system that stores voice messages from telephone callers. Voicemail can also refer to a spoken message left by a caller on a voicemail system. In the Voiso contact center, calls can be directed to voicemail when no agents are available to answer the call.

CID. The identification phone number used for an outbound call. The number that is displayed to the call recipient. CIDs might become flagged by phone network providers if they are reported as SPAM or fraudulent.

The outcome of an interaction. This parameter is automatically assigned to an interaction by the Voiso application. It is not the same as the Wrap-up code, which is a custom outcome assigned to an interaction by an agent.

Direct to Voicemail. The number of outbound calls answered by an Answering Machine. The number of outbound calls that connected and had a duration of less than Y seconds and were assumed to be answered by voicemail, where Y is a limit defined by the contact center administrator.

## Related

- [Outbound calls](/agent-panel-outbound-calls.md)
- [Caller ID risk check](/outbound-caller-id-risk-check.md)
- [ASR By Caller ID By Country](/reporting-asr-by-caller-id-by-country.md)
- [ASR per Caller ID](/reporting-asr-per-caller-id.md)
- [Part 2: Dialer campaigns](/outbound-dialer-campaign-dialer-campaigns.md)
- [Caller ID groups](/outbound-cid-groups.md)