--- title: "Sensitive Data Access Report" slug: "reporting-sensitive-data-access-report" description: "Report on user access to sensitive data such as call recordings, call transcriptions, call data, and exporting of call records to CSV files." tags: ["call recording", "CDR", "CSV", "recording", "report", "reporting", "sensitive data access", "teams"] updated: 2026-03-12T09:09:56Z published: 2026-03-12T09:09:56Z canonical: "docs.voiso.com/reporting-sensitive-data-access-report" --- > ## Documentation Index > Fetch the complete documentation index at: https://docs.voiso.com/llms.txt > Use this file to discover all available pages before exploring further. # Sensitive Data Access Report {{variable.AudienceAdmin}} Monitor which users accessed sensitive data such as call recordings, transcripts, call metadata, and exported call records.
Important

The Sensitive Data Access Report feature is available for contact centers on the Pro plan or higher.

## Introduction The **Sensitive Data Access** report helps ensure compliance with data protection requirements by tracking user access to sensitive contact center data. This includes access to [recordings](/v1/docs/call-recording), {{glossary.Call Detail Record}}s ([CDRs](/v1/docs/reporting-cdr)), and the export of {{glossary.CSV}} files containing potentially sensitive or {{glossary.Personally Identifiable Information}} (PII). The report provides visibility into which users accessed this data and when—supporting internal audits, regulatory compliance, and access control monitoring. ## Configuring the report ![Reporting Sensitive Data Access Report Page](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Reporting%20Sensitive%20Data%20Access%20Report%20View.png){height="" width=""} ### General section No report-specific configuration is required. ### Assigned agents section The report displays results for individual agents; however, you can select agents either individually or by [team](/v1/docs/users-teams) for the selected date range. Click **Manage** to select one or more agents to include in the report. Choose either one or more teams from the **Teams** tab or, from the **Agents** tab select one or more of the following user subgroup options: | Users/Teams | Description | | --- | --- | | All users | All [users](/v1/docs/users-users) in your contact center, whether or not they have the correct permissions to access sensitive data. | | All supervisors | All users assigned the **{{glossary.Supervisor}}** role. Refer to either the [Basic user roles](/v1/docs/basic-user-roles) or [Security Access Groups](/v1/docs/administration-security-access-groups) article. | | All analysts | All users assigned the **{{glossary.Admin}}** or **{{glossary.Analyst}}** role. Refer to either the [Basic user roles](/v1/docs/basic-user-roles) or [Security Access Groups](/v1/docs/administration-security-access-groups) article. | | Individual user | Select one or more users in your contact center, whether or not they have the correct permissions to access sensitive data. | ### User actions section Select one or more of the following user action options: | Option | Description | | --- | --- | | Listened to a recording | Call [recordings](/v1/docs/recording-call-recording) are stored as part of each call record ([CDR](/v1/docs/reporting-cdr)). These can be played by [anyone with permission](/v1/docs/administration-security-access-groups#CDR) to access {{glossary.CDR}}s. | | Downloaded a recording | Call [recordings](/v1/docs/recording-call-recording) are stored as part of each call record ([CDR](/v1/docs/reporting-cdr)). These can be downloaded by [anyone with permission](/v1/docs/administration-security-access-groups#CDR) to download recordings. | | Viewed an extended CDR | The full {{glossary.CDR}} can be accessed by [anyone with permission](/v1/docs/administration-security-access-groups#CDR) to view Call Events. | | Exported a CSV file | [Anyone with permission](/v1/docs/administration-security-access-groups#CDR) {{glossary.CDR}} may download search results as a {{glossary.CSV}}. | ### Schedule This report can be scheduled for automatic delivery to one or more email addresses. For details, see [Historical reports overview](/v1/docs/reporting-historical-reports-overview#scheduled-reports). ### Run report To run a one-time report, select the reporting date and click **Generate report**. You can choose to save the current configuration for future use. See [Historical reports overview](/v1/docs/reporting-historical-reports-overview#run-report) for more details. ## Results Results are displayed in a table and can be exported as a {{glossary.CSV}} file for processing outside the Voiso application. ![Reporting Sensitive Data Access Report Results](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Reporting%20Sensitive%20Data%20Access%20Report%20Results.png){height="" width=""} The **Sensitive Data Access Report** table lists the following parameters for each action taken by a user: | Column | Description | | --- | --- | | Datetime | The date and time that the first access occurred. | | User | The name of the user who accesses the data. | | Action | The type of data access: listened to a recording, downloaded a recording, viewed an extended {{glossary.CDR}}, or exported a {{glossary.CSV}} file. | | Customer No./filters | The contact's phone number if a recording was listened to or downloaded, or an extended CDR was viewed; or the filter used if CDRs were exported as a CSV file. | ## Related - [Call Recording](/recording-call-recording.md) - [Call Detail Records overview](/reporting-cdr.md) - [Security Access Groups](/administration-security-access-groups.md)