---
title: "Wrap-up Codes"
slug: "reporting-wrap-up-codes-dashboard"
description: "Monitor Wrap-up code usage by agents."
updated: 2025-07-31T10:11:17Z
published: 2025-07-31T10:11:17Z
canonical: "docs.voiso.com/reporting-wrap-up-codes-dashboard"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.voiso.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Wrap-up Codes

**Who should read this article**: Administrators, Supervisors

Monitor Wrap-up code usage by agents.

## Introduction

The **Wrap-Up Codes** widget displays the [wrap-up codes](/v1/docs/administration-wrap-up-codes) assigned by agents, on a selected team or teams, to categorize the interactions they’ve handled since signing in. The widget aggregates Wrap-up codes by specified channels.

          Important

          

The **Wrap-up Codes** widget does not count wrap-up codes assigned for Outbound Dialer Campaign calls. Refer to [Campaign – Wrap-up Codes](/v1/docs/reporting-dialer-monitoring#campaign-wrapup-codes).

![Reporting Real-time Dashboard Wrap-up Codes Widget](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Reporting%20Real-time%20Dashboard%20Wrap-up%20Codes%20Widget.png)

To see the breakdown of Wrap-up codes by channel, hover your mouse pointer over the pie chart to display the channel tooltip.

![Reporting Real-time Dashboard Wrap-up Codes Widget With Hover Popup](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Reporting%20Real-time%20Dashboard%20Wrap-up%20Codes%20Widget%20With%20Hover%20Popup.png)

Click **Historical report** to display the **[Wrap-Up Codes](/v1/docs/reporting-wrap-up-codes)** historical report page in a new tab. The report settings are the same as those of the widget. Choose a date and time for the report, then click **Run report**.

## Setup

### General tab

The **Wrap-Up Codes settings** panel **General** tab includes the following parameters:

| Parameter | Description |
| --- | --- |
| Widget Name | The display name of the widget in the Real-time dashboard. If you want multiple Wrap-Up Codes widgets, each showing different information, assign unique names to help you know which widget is which. |
| Display manual outbound and click-to-call calls | Include manually dialed and click-to-call outbound calls in the pie chart. |
| Display inbound calls | Include inbound calls in the pie chart. |

![Reporting Real-time Dashboard Wrap-up Codes Widget General Tab](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Reporting%20Real-time%20Dashboard%20Wrap-up%20Codes%20Widget%20General%20Tab.png)

### Teams tab

Select one or more teams to monitor.

### Channels tab

Select one or more [digital channels](/v1/docs/digital-channels) to monitor.

An outbound calling campaign where agents are assigned to handle calls that are automatically dialed and connected by the Voiso Dialer. Dialer handles the rate at which calls are dialed based on the number of available agents. The list of phone numbers in the campaign are pre-loaded from a CSV file or imported from a CRM.

Agents working under a common supervisor are considered to be a part of a team. Teams enable you to group users together for common business purposes. You can create many different teams for different business purposes. A user may be assigned to more than one team and a supervisor may supervise more than one team. You can assign agents to Dialer campaigns and Caller ID groups either individually or as part of a team.