---
title: "Wrap-up Codes"
slug: "reporting-wrap-up-codes"
description: "Report on the use of wrap-up codes by teams for a specified time period."
tags: ["ACW", "post-call", "report", "reporting", "teams", "wrap-up"]
updated: 2025-07-18T14:10:23Z
published: 2025-07-18T14:10:23Z
canonical: "docs.voiso.com/reporting-wrap-up-codes"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.voiso.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Wrap-up Codes

**Who should read this article**: Administrators

Report on the use of wrap-up codes by teams for a specified time period.

## Introduction

[Wrap-up codes](/v1/docs/administration-wrap-up-codes) are call outcomes selected by agents during their [after-call work](/v1/docs/agent-panel-outbound-calls#after-call-work). This report aggregates Wrap-up code usage for specified dates and [teams](/v1/docs/users-teams), helping you track conversation results based on your custom codes.

The Wrap-up Codes report supports both [scheduled](/v1/docs/reporting-historical-reports-overview#scheduled-reports) and [manual](/v1/docs/reporting-historical-reports-overview#run-report) generation.

## Configuring the report

![Reporting Create Report Wrap-up Codes Page](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Reporting%20Create%20Report%20Wrap-up%20Codes%20View.png)

### General section

The Wrap-up Codes report can be configured to report on wrap-up code usage for different call types. Choose one of the following options:

- Include manual outbound, click-to-call, and inbound calls
- Include only manual outbound and click-to-call calls
- Include only inbound calls

          Note

          

Dialer campaign call Wrap-up code values are available in the [Campaign Report](/v1/docs/outbound-dialer-running-a-campaign#campaign-reports) for each campaign.

### Assigned agents section

The report aggregates wrap-up code usage by agent for the selected date range.

Click **Manage** to select one or more agents to include in the report. Agents may be selected by [team](/v1/docs/users-teams), but each agent is reported on individually.

### Schedule

This report can be scheduled for automatic delivery to one or more email addresses. For details, see [Historical reports overview](/v1/docs/reporting-historical-reports-overview#scheduled-reports).

### Run report

To run a one-time report, select the reporting date and click **Generate report**. You can choose to save the current configuration for future use.

See [Historical reports overview](/v1/docs/reporting-historical-reports-overview#run-report) for more details.

## Results

Results are displayed in a table and can also be download as a CSV file for external processing.

![Reporting Wrap-up Codes Results](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Reporting%20Wrap-up%20Codes%20Results.png)

The report table contains the following columns:

| Column | Description |
| --- | --- |
| Code | The wrap-up code number. |
| Description | The wrap-up code name. |
| Value | The count of code usage during the specified time period. |

The outcome of an interaction. This parameter is selected by an agent during the after-call work phase. It is not the same as the Disposition code that is automatically assigned by the system.

Comma-Separated Values. A data file format where the content is structured in tabular form. Fields (data values) are separated by commas. Rows (records) are separated by line feeds. Voiso supports UTF-8 format for CSV files. CSV files allow interchange of data between spreadsheet applications, text files, and database. It is a common format for importing and exporting data. Each row represents a record. Each value represents an attribute.

## Related

- [Dialer campaigns](/outbound-dialer-campaigns.md)
- [Wrap-up codes](/administration-wrap-up-codes.md)
- [Outbound calls](/agent-panel-outbound-calls.md)