---
title: "Making calls"
slug: "salesforce-making-calls"
description: "Use Click-to-call to call contacts directly from Salesforce."
updated: 2025-09-23T13:06:45Z
published: 2025-09-23T13:06:45Z
canonical: "docs.voiso.com/salesforce-making-calls"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.voiso.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Making calls

**Who should read this article**: All users

Use Click-to-call to call contacts directly from Salesforce.

## Use Case: Click-to-call

Agents are more efficient when they can make calls directly from Salesforce instead of switching back and forth between Salesforce and a contact center application. The Voiso Salesforce integration embeds the Voiso softphone in the Salesforce Utility Bar to enable call handling in Salesforce.

Agents can click any phone number in the Salesforce app, such as **Sales** or **Service**, that you have connected to the Voiso phone (refer to [Salesforce detailed setup guide](/v1/docs/salesforce-detailed-setup-guide#step-42-add-the-voiso-phone-component-to-the-utility-bar-in-salesforce)).

Watch this video to see click-to-call in action.

[Video](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Salesforce%20Click-to-call%20Use%20Case%20Masked.mp4)

## Related

- [Agent Panel](/agent-panel.md)
- [Salesforce overview](/crm-salesforce.md)