--- title: "September 2024" slug: "september-2024" description: "Major documentation updates for September 2024" updated: 2025-09-25T09:50:31Z published: 2025-09-25T09:50:31Z canonical: "docs.voiso.com/september-2024" --- > ## Documentation Index > Fetch the complete documentation index at: https://docs.voiso.com/llms.txt > Use this file to discover all available pages before exploring further. # September 2024 ## Message templates **September 26, 2024** The **Message templates** page has been redesigned. It now includes two tabs, **Canned messages** and **WhatsApp templates** (see below). The **Canned messages** tab includes the same functionality as the previous **Message templates** page. It enables you to create and manage canned messages that you can make available to agents in the **Omnichannel Workspace** to provide standard text responses to contacts while handling digital channels interactions. Two new permissions are added to the **Security Access Groups** to manage this feature: - View Canned Messages - Edit Canned Messages Related articles: - [Message templates](/v1/docs/administration-message-templates) - [Security Access Groups](/v1/docs/administration-security-access-groups) - [Omnichannel Workspace](/v1/docs/agent-guide-omnichannel-workspace) ## WhatsApp template management **September 26, 2024** The **Message templates** page enables you to create and submit your own WhatsApp templates. Previously, this task required support from your Voiso account manager. Use the **WhatsApp template** tab on the **Message templates** page to create WhatsApp message templates of type Marketing, Utility, or Authentication, then submit the template to Meta for approval. The **WhatsApp template** tab enables you to view the approval status of your templates, Pending, Rejected, or Approved. Two new permissions are added to the **Security Access Groups** to manage this feature: - View WhatsApp templates - Edit WhatsApp templates Related articles: - [Message templates](/v1/docs/administration-message-templates) - [Security Access Groups](/v1/docs/administration-security-access-groups) - [WhatsApp](/v1/docs/omnichannel-whatsapp) - [WhatsApp interactions](/v1/docs/omnichannel-workspace-whatsapp-interactions) ## Digital channels flows **September 13, 2024** Using the **Flows** page and **Flow Builder**, you can now create flows for Digital channels interactions. Digital channels flows have a dedicated **Flow Builder** canvas and nodes, including the **Message** node. Related articles: - [Flows](/v1/docs/inbound-flows) - [Digital flows](/v1/docs/digital-flows) - [Digital channels](/v1/docs/digital-channels) - [Flow Builder Overview](/v1/docs/inbound-flow-builder-overview) - [Message node](/v1/docs/message) - [Voice flows](/v1/docs/voice-flows) ## Flow Builder canvas **September 13, 2024** **Flow Builder** has been completely redesigned to enhance your experience building inbound voice and Digital channels interaction flows. The canvas includes all new icons, tooltips, nodes, and connection flow arrows to make it easier to visualize your flow without opening individual nodes to view their configuration. Configuration panels for each node are also improved with more tooltips and intuitive design. Important Due to the extensive changes to the **Flow Builder** canvases and other elements, it will be a few weeks before all the screenshots and videos in the documentation are up to date with the new design. **Thank you for your patience!** Related articles: - [Flow Builder Overview](/v1/docs/inbound-flow-builder-overview) - [Voice flows](/v1/docs/voice-flows) - [Digital flows](/v1/docs/digital-flows) - [Nodes](/v1/docs/flow-builder-nodes) ## Dialer campaigns **September 13, 2024** The **Dialer** now supports the uploading of multiple calling list files for file based calling campaigns. Previously, only one calling list file could be uploaded to a Dialer campaign. Related articles: - [Dialer campaigns overview](/v1/docs/outbound-dialer-campaigns-overview) - [Adding a new campaign](/v1/docs/outbound-dialer-adding-a-new-campaign) - [Running a campaign](/v1/docs/outbound-dialer-running-a-campaign) ## Zoho Dialer campaign calling lists **September 13, 2024** When you create a Dialer campaign integrated with Zoho CRM, you can now include multiple entities as part of a single Zoho campaign. Dialer now supports Zoho campaigns containing Leads, Contacts, Deals and custom entities. Related articles: - [Dialer campaigns overview](/v1/docs/outbound-dialer-campaigns-overview) - [Running a CRM campaign](/v1/docs/outbound-dialer-running-a-crm-campaign) - [Zoho](/v1/docs/crm-zoho) ## Salesforce integration **September 13, 2024** The Salesforce integration documentation has been improved. You now have two choices for the integration procedure, a quick setup guide for users who are very familiar with Salesforce and a detailed setup guide for those users who want more guidance. Improved Use Cases have also been added. Related articles: - [Salesforce](/v1/docs/crm-salesforce) - [Salesforce quick setup guide](/v1/docs/salesforce-quick-setup-guide) - [Salesforce detailed setup guide](/v1/docs/salesforce-detailed-setup-guide) - [Making calls](/v1/docs/salesforce-making-calls) - [Call History](/v1/docs/call-history) - [Dialer campaigns](/v1/docs/salesforce-dialer-campaigns) - [Receiving calls](/v1/docs/salesforce-receiving-calls) ## Text-to-speech **September 6, 2024** The text-to-speech voice samples article has been improved. Previously, readers had to download the sample to play it. The article is redesigned to enable readers to play the voice samples directly from the page. For example: Related articles: - [Voice samples](/v1/docs/voice-samples)