--- title: "September 2025" slug: "september-2025" updated: 2025-09-22T10:27:35Z published: 2025-09-22T10:27:35Z canonical: "docs.voiso.com/september-2025" --- > ## Documentation Index > Fetch the complete documentation index at: https://docs.voiso.com/llms.txt > Use this file to discover all available pages before exploring further. # September 2025 ## API Dialer campaign **September 19, 2025** ### Start, Stop, and Pause an API Campaign You can start, stop, and pause API-triggered Dialer campaigns directly from your integration application. These new controls enable you to manage campaign workflows programmatically. Create your campaign using the **Add Dialer campaign** page, then manage the campaign using the **Change Campaign Status** API. Releated articles: - [Change Campaign Status](https://developers.voiso.com/reference/change-campaign-status-description) - [Adding a new campaign](/v1/docs/outbound-dialer-adding-a-new-campaign)## Flow Builder node renaming ### Assign Agents and Teams to an API Campaign You can assign and unassign agents and teams to API campaigns using your integration logic. Create your campaign using the **Add Dialer campaign** page, then manage your resources using the **Update campaign agents and teams** API. Related articles: - [Update campaign agents and teams](https://developers.voiso.com/reference/update-campaign-agents-and-teams-descriptions) - [Adding a new campaign](/v1/docs/outbound-dialer-adding-a-new-campaign) ## Dialer campaign number usage **September 19, 2025** The **Numbers** page now tracks when numbers you own are added to Dialer campaigns. The associated campaign names appear to the right of the *In use* label. Clicking a campaign name displays the **Edit Dialer campaign** page for the campaign. Related articles: - [Numbers](/v1/docs/inbound-inbound-numbers) - [Adding a new campaign](/v1/docs/outbound-dialer-adding-a-new-campaign) ## Flow Builder node renaming **September 19, 2025** **Flow Builder** nodes may now be renamed. Click a node in the node palette to add it to the flow. The node is added to the flow and is named **Node N**, where **N** represents the number of the node; for example, **Node 6**. Below the node name is the node type, such as **Play Audio**. Click the node to open the node configuration panel, then click the name of the node to edit it. Enter a new name, then the check mark to save your change. [Video](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Flow%20Builder%20Renaming%20Nodes.mp4) Related articles: - [Flow Builder overview](/v1/docs/inbound-flow-builder-overview) - [Collect digits](/v1/docs/collect-digits) - [Conditions](/v1/docs/conditions) - [DTMF](/v1/docs/flow-builder-dtmf) - [HTTP Request](/v1/docs/http-request) - [Message](/v1/docs/message) - [Message (Telegram)](/v1/docs/message-telegram) - [Message (Webchat)](/v1/docs/message-webchat) - [Message (WhatsApp)](/v1/docs/message-whatsapp) - [Play Audio](/v1/docs/flow-builder-play-audio) - [Route](/v1/docs/flow-builder-route) - [Send Message](/v1/docs/flow-builder-send-message) - [Voicemail](/v1/docs/flow-builder-voicemail) - [Creating a simple IVR with Flow Builder](/v1/docs/creating-a-simple-ivr) - [Priority routing](/v1/docs/skipping-the-ivr) - [Business hour rules](/v1/docs/business-hour-rules) - [Multi-level IVRs](/v1/docs/multi-tiered-ivrs) - [Dynamic Routing to a number](/v1/docs/dynamic-routing-to-a-number) ## Billing Units **September 19, 2025** Contact centers that provide services for multiple clients or have internal divisions or departments, sometimes called business units or BPO, can now create billing units based on unique phone numbers. Users may be assigned to more than one billing unit. A new **Billing Unit** historical report is added to enable you to review resource costs by billing unit. Enable access to billing units by granting the following permisisons to the user's security access group: - **Edit Billing** - **View Billing unit** - **Edit Billing unit** Related articles: - [Billing](/v1/docs/administration-billing#billing-units) - [Billing Unit](/v1/docs/billing-unit) - [Security Access Groups](/v1/docs/administration-security-access-groups) - [Billing Units for managing BPO clients and multi-client operations](/v1/docs/billing-units-for-managing-operations) ## Freshdesk CRM **September 19, 2025** You can specify for which call types you want automatic Freshdesk ticket creation: - **Inbound calls**: Automatically create a ticket in FreshDesk for all answered, missed, answered by Voicemail, and abandoned calls. - **Manual Outbound calls**: Automatically create a ticket in FreshDesk for all manual and click-to-call calls. - **Callbacks**: Automatically create a ticket in FreshDesk for all queue callback and scheduled callback calls. Related article: - [Freshdesk](/v1/docs/freshdesk) ## Flow Business hours rules **September 9, 2025** The **Business hours rules** document has been updated and improved. Information about time zones has been added. Screen shots have been updated to reflect the latest user experience. Steps to create business hours and outside business hours flows have been clarified. Related articles: - [Business hours rules](/v1/docs/business-hour-rules) - [Flows](/v1/docs/inbound-flows) - [Flow Builder Overview](/v1/docs/inbound-flow-builder-overview) - [Time zones](/v1/docs/time-zones) - [System settings](/v1/docs/administration-system-settings#general-section) (refer to the contact center's time zone setting) - [Users](/v1/docs/users-users#adding-a-user) (refer to the user's time zone setting)