---
title: "September 9 - 13, 2024"
slug: "september-9-13-2024"
description: "Release note September 9-13, 2024"
updated: 2024-09-13T11:43:08Z
published: 2024-09-13T11:43:08Z
canonical: "docs.voiso.com/september-9-13-2024"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.voiso.com/llms.txt
> Use this file to discover all available pages before exploring further.

# September 9 - 13, 2024

## New in this release

### Flows

#### Digital flows

You can now create [Digital channels](/v1/docs/digital-channels) inbound interaction flows from the [Flows page](/v1/docs/inbound-flows). Previously, Digital channels interaction flows were only available through the **Scripts** feature.

### Flow builder

#### Digital flow canvas

A new **Flow Builder** canvas is now available to create omnichannel ([Digital channels](/v1/docs/digital-channels)) interaction flows. The [Digital flow](/v1/docs/digital-flows) canvas has many of the same interaction and data handling nodes as the [Voice flow](/v1/docs/voice-flows) canvas, and also includes the new **[Message](/v1/docs/message)** node.

Use the **Flow Builder** Digital flow canvas to create a self-service chatbot, leveraging system and custom [variables](/v1/docs/flow-builder-variable-management) with the **[HTTP Request](/v1/docs/http-request)**, **[Conditions](/v1/docs/conditions)**, **[Route](/v1/docs/flow-builder-route)**, and **Message** nodes.

#### Message node

The **Message** node is added to the new **Flow Builder** [Digital channels](/v1/docs/digital-channels) canvas. Use this node to send automated messages to contacts during an inbound Digital channels interaction flow. You can specify that the node must wait for the contact to respond before moving to the next node. You can also set a timer to automatically progress to the next node if the contact does not respond.

Your message body may include [variables](/v1/docs/flow-builder-variable-management) so that you can personalize the message.

You can save the contact's response to a variable. This is useful for capturing information such as phone numbers, account numbers, and so on, then passing it to a **[Conditions](/v1/docs/conditions)** or **[HTTP request](/v1/docs/http-request)** node for further processing.

## Improvements

### UX and UI improvements

#### Flow builder

**[Flow Builder](/v1/docs/inbound-flow-builder-overview)** has been completely redesigned to enhance your experience building inbound [voice](/v1/docs/voice-flows) and [Digital channels](/v1/docs/digital-flows) interaction flows.

The canvas includes all new icons, tooltips, nodes, and connection flow arrows to make it easier to visualize your flow without opening individual nodes to view their configuration.

Configuration panels for each node are also improved with more tooltips and intuitive design.

          Important

          

Due to the extensive changes to the **Flow Builder** canvases and other elements, it will be a few weeks before all the screenshots and videos in the documentation are up to date with the new design. **Thank you for your patience!**

### Other improvements

#### Dialer campaigns

The **[Dialer](/v1/docs/outbound-dialer-campaigns)** now supports the uploading of multiple calling list files for file based calling campaigns. Previously, only one calling list file could be uploaded to a Dialer campaign.

Related articles:

- [Dialer campaigns overview](/v1/docs/outbound-dialer-campaigns-overview)
- [Adding a new campaign](/v1/docs/outbound-dialer-adding-a-new-campaign)
- [Running a campaign](/v1/docs/outbound-dialer-running-a-campaign)

#### Zoho Dialer campaign calling lists

When you create a [Dialer](/v1/docs/outbound-dialer-running-a-crm-campaign) campaign integrated with [Zoho CRM](/v1/docs/crm-zoho), you can now include multiple entities as part of a single Zoho campaign. Dialer now supports Zoho campaigns containing Leads, Contacts, Deals and custom entities.