---
title: "Speech Analytics"
slug: "speech-analytics-1"
type: "index"
canonical: "docs.voiso.com/speech-analytics-1"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.voiso.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Speech Analytics

6 articles

## [Speech Analytics overview](https://docs.voiso.com/docs/speech-analytics.md)

Updated on 2026-05-06 | Published on 2023-06-13

Who should read this article : Administrators, Supervisors Use AI to analyze call recordings, generate transcripts, and extract insights such as keywords, topics, and conversation scores. Important...

## [Configuration for Security Access Groups](https://docs.voiso.com/docs/configure-speech-analytics-security-access-groups.md)

Updated on 2026-05-06 | Published on 2026-05-05

Who should read this article : Administrators, Supervisors Enable Speech Analytics for contact centers that use Security Access Groups for permission management. Important Speech Analytics is...

## [Configuration for Basic users](https://docs.voiso.com/docs/configure-speech-analytics-basic-users.md)

Updated on 2026-05-06 | Published on 2026-05-05

Who should read this article : Administrators, Supervisors Enable Speech Analytics for your contact center and users when you are not using Security Access Groups. Important Speech Analytics is...

## [Keyword compliance](https://docs.voiso.com/docs/keyword-compliance.md)

Updated on 2026-01-15 | Published on 2024-05-24

Who should read this article : Administrators, Supervisors Monitor agent compliance by tracking keyword use in conversations to ensure adherence to policies and regulatory requirements. Identify...

## [Conversation scoring](https://docs.voiso.com/docs/conversation-scoring.md)

Updated on 2025-09-29 | Published on 2023-10-06

Who should read this article : Administrators, Supervisors The Conversation scoring feature uses Artificial Intelligence to analyze and score voice and text interactions to determine sentiment,...

## [Topic identification](https://docs.voiso.com/docs/topic-identification.md)

Updated on 2025-09-24 | Published on 2024-05-23

Who should read this article : Administrators, Supervisors The Topic Identification feature automatically categorizes call recordings with relevant topic labels by analyzing and identifying the topics...