---
title: "Supervisor workflows"
slug: "supervisor-workflows"
type: "index"
canonical: "docs.voiso.com/supervisor-workflows"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.voiso.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Supervisor Guide

7 articles

## [Supervisor Guide overview](https://docs.voiso.com/docs/supervisor-workflows-overview.md)

Updated on 2025-09-24 | Published on 2024-12-06

Who should read this article : Supervisors Voiso provides a suite of tools that contact center supervisors can use to monitor the performance of agents and groups of agents. Introduction Users with...

## [User Profile](https://docs.voiso.com/docs/supervisor-user-profile.md)

Updated on 2025-10-02 | Published on 2025-04-09

Who should read this article : Administrators Additional User Profile settings for supervisors and analysts. Introduction Supervisors and analysts in some contact centers have extra features that can...

## [Agent Zoom](https://docs.voiso.com/docs/supervisor-workflows-agent-zoom.md)

Updated on 2025-10-31 | Published on 2024-12-06

Who should read this article : Supervisors The Agent Zoom panel lets supervisors monitor and manage the activities of a specific agent in real time. Introduction Agent Zoom is a powerful tool for...

## [Using dashboards to monitor agents](https://docs.voiso.com/docs/supervisor-workflows-using-dashboards-to-monitor-agents.md)

Updated on 2025-09-24 | Published on 2024-12-06

Who should read this article : Supervisors Track agent performance in real time to respond swiftly to changes and enhance efficiency. Introduction The Voiso Real-Time Dashboard offers a variety of...

## [Using dashboards to monitor queues](https://docs.voiso.com/docs/supervisor-workflows-using-dashboards-to-monitor-queues.md)

Updated on 2025-09-24 | Published on 2025-08-07

Who should read this article : Supervisors Monitor activity on your queues to troubleshoot issues and ensure proper agent balancing. Introduction The Voiso Real-time dashboard provides a variety of...

## [Using Call Detail Records to monitor interactions](https://docs.voiso.com/docs/supervisor-workflows-using-the-cdr.md)

Updated on 2025-09-24 | Published on 2025-04-09

Who should read this article : Supervisors Use the Call Detail Records (CDR) to review interaction details and evaluate call quality, agent service, call audio, and speech analytics. Introduction...

## [Monitoring third-party phones](https://docs.voiso.com/docs/supervisor-workflows-monitoring-hardware-phone-agents.md)

Updated on 2025-09-24 | Published on 2025-01-29

Who should read this article : Supervisors For contact centers that use hardware phones or third-party softphones, supervisors can perform manager actions by entering codes using their dial pad....