--- title: "Topics" slug: "topic-identification" description: "The Speech Analytics topic analysis and identification feature automatically labels conversation recordings with topic labels." tags: ["topic", "speech recognition", "speech analytics", "Compliance"] updated: 2025-09-24T12:48:11Z published: 2025-09-24T12:48:11Z canonical: "docs.voiso.com/topic-identification" --- > ## Documentation Index > Fetch the complete documentation index at: https://docs.voiso.com/llms.txt > Use this file to discover all available pages before exploring further. # Topic identification **Who should read this article**: Administrators, Supervisors The **Topic Identification** feature automatically categorizes call recordings with relevant topic labels by analyzing and identifying the topics covered in the conversation. Important The **Speech Analytics** and **Topic identification** features are available for contact centers on the Pro plan or higher. ## Introduction The Speech Analytics **Topic Identification** feature employs AI to automatically detect themes and subjects within call recordings and link them to *predefined* topics. This process, known as *audio data labeling*, tags audio files with descriptive metadata to help categorize audio content for rapid analysis. In [Extended Call Details](/v1/docs/cdr-search-results), the **Topic** wave track displays the labeled content of the recording by timestamp. The **Topic Identification** feature supports the following languages: - English - Spanish ## Prerequisites To use the **Topic Identification** feature, ensure the following prerequisites are met: - **Topics** is activated for your contact center by your Voiso representative - [Speech Analytics](/v1/docs/speech-analytics) is enabled - [Call Transcript](/v1/docs/administration-system-settings#speech-analytics) is enabled - Specify the duration of calls to be recorded by setting the **Transcribe calls with talk time over** parameter in the [System Settings](/v1/docs/administration-system-settings). - Access to the [Call Detail Records](/v1/docs/reporting-cdr) feature is granted in the [User profile](/v1/docs/users-users) or [Security Access Group](/v1/docs/administration-security-access-groups#cdr) of users who will use the feature - Enable the user to access call recordings by either of the following methods: - Disable the **Disable recordings download** permission in the [User profile](/v1/docs/users-users). - Select the **Allow recordings download** permission in the user's [Security Access Group](/v1/docs/administration-security-access-groups). - Select **View Call transcriptions** in the user's [Security Access Group](/v1/docs/administration-security-access-groups) ## Supported topics The following **Fintech** topics are available in the *initial* feature release: | Topic | Description | | --- | --- | | Payment instructions | The agent provides instructions on how to make a payment. | | Transfer to advisor | The agent proposes transferring the call to a financial advisor. | | Withdrawal request | The contacts is requesting to withdraw funds from account or other investment and the agent provides process guidance. | | Investment goals | The agent confirms the contact's investment goals or the contact expresses interest in investing. | | Follow-up call | The agent schedules a follow-up call to continue the discussion. | | Account activation | The agent guides the contact through the account activation and use processes. | | Account details | The agent provides details on the contact's account and how to manage it. | | Interested in income | The agent confirms the contact's interest or the contact expresses interest in making additional income. | | Contact details | The agent confirms the contact's contact details for future communication. | | Removal request | The contact requests to be removed from the calling list. | | Introduction | One party greets the other and introduces themselves. | | Closing the call | The agent or contact concludes the call. | | Risk advisory | Advisors should disclose all risks associated with recommended investments, including market fluctuations, investment performance, and specific risks tied to asset classes and investment products. | | False profit guarantees | Advisors are prohibited from guaranteeing profits or promising specific returns, as this may violate securities laws. If discussing past performance or potential returns, advisors must clearly disclose the associated risks and limitations. | Tip Additional topics and industries, as well as the ability to add custom topics, will be available in upcoming releases. ## Topics configuration To access the **[Topics](/v1/docs/topics)** page, from the Voiso navigation bar, navigate to **Administration > Topics**. The **Topics** page contains a table that lists all the supported topics for topic analysis. The **Topic name** column lists all the supported topics. The **Description** column provides a detailed explanation of each topic. To include or exclude topics from the [Call Detail Records](/v1/docs/cdr-search-results) page, click the checkmark icon in the **Include** column. ## Call Detail Records You can filter interactions in your Call Detail Records based on conversation topics. To access the Call Detail Records, navigate to **Reporting > Call Detail Records**. ![Speech Analytics Topics GIF Placeholder Screenshot 1](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Speech%20Analytics%20Topics%20GIF%20Placeholder%20Screenshot%201.png) To filter interactions based on topics, click the **Topic** menu then select one or more topics. ![Topics CDR Topics Filter](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Topics%20CDR%20Topics%20Filter.gif) Click **Search** to display all the interactions with call recordings that include one or more of the selected topics. In the results table, click an interaction to view the [extended call details](/v1/docs/topic-identification#extended-call-details) of the interaction. ## Extended Call Details When the **Topic Identification** feature is enabled, users with permissions to access call recordings can use the **Topics** wave in the **Call recording** section of the **Extended Call Details page** to review the conversation. Refer to [Call recording audio player](/v1/docs/extended-call-details-voice#call-recording-audio-player) for information about using annotated waves. ![Topics CDR Extended Details Voice Call Call Recording Section Topic Wave](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Topics%20CDR%20Extended%20Details%20Voice%20Call%20Call%20Recording%20Section%20Topic%20Wave.png) ## Related - [Extended Call Details: Overview](/cdr-search-results.md) - [Call Detail Records overview](/reporting-cdr.md) - [Speech Analytics](/speech-analytics-1.md) - [Topics](/topics.md)