---
title: "Use Cases"
slug: "use-cases-1"
type: "index"
canonical: "docs.voiso.com/use-cases-1"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.voiso.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Use Cases

6 articles

## [Making calls](https://docs.voiso.com/docs/salesforce-making-calls.md)

Updated on 2026-09-11 | Published on 2024-09-13

Who should read this article : All users Use Click-to-call to call contacts directly from Salesforce. Use Case: Click-to-call Agents are more efficient when they can make calls directly from...

## [Call History](https://docs.voiso.com/docs/call-history.md)

Updated on 2026-09-14 | Published on 2024-09-13

Who should read this article : All users Use Call History to view details about outbound, inbound, and Dialer calls. Use Case: Call history Voiso can be set up to automatically send details about...

## [Dialer campaigns](https://docs.voiso.com/docs/salesforce-dialer-campaigns.md)

Updated on 2025-09-23 | Published on 2024-09-13

Who should read this article : All users Run your outbound Dialer campaign using Salesforce to provide the calling list. Use Case: Running a Dialer campaign using your Salesforce leads Who should read...

## [Receiving calls](https://docs.voiso.com/docs/salesforce-receiving-calls.md)

Updated on 2025-09-23 | Published on 2024-09-13

Who should read this article : All users Use Agent Panel in Salesforce to receive inbound calls. Use Case: Receiving an inbound call in Salesforce The Voiso Salesforce integration lets you receive...

## [Omnichannel History](https://docs.voiso.com/docs/salesforce-omnichannel-history.md)

Published on 2026-09-11

Who should read this article : All users Use Omnichannel History to view details about WhatsApp conversations. Use Case: Omnichannel history Voiso can be set up to automatically send details about...

## [WhatsApp conversations](https://docs.voiso.com/docs/salesforce-whatsapp-conversations.md)

Published on 2026-09-11

Who should read this article : All users Use the Inbox widget in Salesforce to handle WhatsApp conversations. Use Case: Handling a WhatsApp conversation in Salesforce The Voiso Salesforce integration...