--- title: "Use Cases" slug: "use-cases" type: "index" canonical: "docs.voiso.com/use-cases" --- > ## Documentation Index > Fetch the complete documentation index at: https://docs.voiso.com/llms.txt > Use this file to discover all available pages before exploring further. # Feature setup and use cases 3 sub categories | 11 articles ## [Answering Machine Detection](https://docs.voiso.com/docs/use-cases-amd.md) Updated on 2026-03-27 | Published on 2023-03-27 Who should read this article : Administrators Answering Machine Detection (AMD) analyzes outbound and Dialer campaign calls to determine whether they are answered by a person or an answering machine.... ## [ASR performance optimization](https://docs.voiso.com/docs/asr-performance-optimization.md) Updated on 2026-05-07 | Published on 2025-12-11 Who should read this article : Administrators Automatically rotate outbound Caller IDs using maximum dial attempts and replacement interval thresholds to sustain answer rates (ASR) and safeguard... ## [Billing Units for managing BPO clients and multi-client operations](https://docs.voiso.com/docs/billing-units-for-managing-operations.md) Updated on 2025-09-22 | Published on 2025-09-19 Who should read this article : Administrators This article explains how to use Voiso features to manage multiple business units or clients within a single contact center. It shows how to organize... ## [Call Flows (IVR) Guide](https://docs.voiso.com/docs/call-flows.md) 6 articles ## [Call notes](https://docs.voiso.com/docs/call-notes.md) Updated on 2026-02-05 | Published on 2023-07-04 Who should read this article : Administrators, Supervisors Agents can add notes about a call in the Agent Panel or Workspace during a call or during after call work. The note is saved in the Call... ## [Call Recording](https://docs.voiso.com/docs/recording-call-recording.md) Updated on 2025-09-22 | Published on 2023-04-25 Who should read this article : Administrators Voiso automatically records all voice interactions and stores the recordings in the Call Detail Record (CDR) according to your call retention policy.... ## [Chatbots](https://docs.voiso.com/docs/chatbots.md) 4 articles ## [Click-to-call](https://docs.voiso.com/docs/click-to-call.md) Published on 2025-11-13 Who should read this article : Administrators Users may place outbound calls directly from integrated applications, browser extensions, or the Voiso interface using click-to-call. Introduction The... ## [Dialer campaigns](https://docs.voiso.com/docs/how-to-run-a-dialer-campaign.md) 6 articles ## [HLR Lookup](https://docs.voiso.com/docs/home-location-register-hlr.md) Updated on 2025-09-22 | Published on 2023-04-05 Who should read this article : All users Agents can check the availability of a contact on a mobile network before redialing a phone number. Important The HLR Lookup feature is available for contact... ## [Mobility](https://docs.voiso.com/docs/download-the-mobile-app.md) Updated on 2026-06-19 | Published on 2025-01-30 Who should read this article : Administrators The Voiso app is available from the Apple and Android stores to enable agents to work from any location. This article also guides you on how to configure... ## [Number masking](https://docs.voiso.com/docs/number-masking.md) Updated on 2025-09-22 | Published on 2023-08-07 Who should read this article : Administrators, Supervisors Control which of your users may view contact phone numbers. Number masking enables you to replace a phone number with an account ID or the... ## [Post Call Rating](https://docs.voiso.com/docs/use-case-post-call-rating.md) Updated on 2025-12-24 | Published on 2023-01-13 Who should read this article : Administrators, Supervisors Allow contacts to provide feedback about an inbound or outbound Dialer campaign call by asking them to participate in a survey. Use Case:... ## [Scheduling callbacks](https://docs.voiso.com/docs/scheduling-callbacks.md) Updated on 2025-09-22 | Published on 2024-02-21 Who should read this article : Administrators Agents can schedule callbacks for contacts during active calls or from the call history. Introduction The Scheduled Callback feature allows agents to...