---
title: "User Profile"
slug: "user-profile"
description: "The User Profile menu and side panel enable you to view and manage your account information and settings, including selecting your preferred language and managing your password."
tags: ["settings", "language", "profile", "user", "account"]
updated: 2025-09-24T14:03:34Z
published: 2025-09-24T14:03:34Z
canonical: "docs.voiso.com/user-profile"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.voiso.com/llms.txt
> Use this file to discover all available pages before exploring further.

# User Profile

**Who should read this article**: All users

The **User Profile** menu and side panel let you view and manage your account details and settings. In some contact centers, this includes the ability to change your password and select your preferred language.

## User profile menu

To view the **User profile** menu, click your initials in the top right corner of the Voiso menu bar.

![Profile Displaying Profile Menu](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Profile%20Displaying%20Profile%20Menu.gif)

The **User profile** menu displays the following information and options:

| Item | Description |
| --- | --- |
| Name | Your account user name. |
| Email address | The email address associated with your Voiso user account. This is the email address that you sign in with. |
| Account settings | Account settings link. Select this option to display the [User profile side panel](/v1/docs/user-profile#user-profile-side-panel). |
| Documentation portal | Link to this article in the Voiso user documentation. Use the search or side navigation in the Voiso documentation portal to find information about how to use the Voiso application. |
| Sign out | Select **Sign out** to close your current Voiso application session. |

## Account settings panel

To view the **Account settings** panel, select **Account settings** from the **User profile** [menu](/v1/docs/user-profile#user-profile-menu).

![Profile Displaying Profile Menu](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Profile%20Displaying%20Profile%20Menu.gif)

          Tip

          

The information displayed in the **Account settings** is set up by your administrator. Not all information may be available for you to view.

The **Account settings** displays your account initials at the top, above your username and Voiso account email address – this is the address that you use to sign in to your Voiso account.

### Account information

The **Account information** section includes the following information:

| Name | Description |
| --- | --- |
| Contact center | The name of the contact center you are assigned to. |
| Caller ID | The phone number or ID that is displayed to contacts when you phone them. |
| Extension | Your contact center phone extension. Other users and the contact center system use this number to call you directly. |

![Profile Displaying Account Information](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Profile%20Displaying%20Account%20Information.png)

### Changing Your Password

          Important

          

This feature may not be available in all contact centers. If you do not see the password option in your profile panel, your administrator or supervisor manages your password settings.

The **Password** section allows you to change your account password. To ensure your account remains secure, follow your organization's password policies when creating a new password.

#### Steps to Change Your Password:

1. Click **Change Password** in the **Password** section of your profile panel.
2. In the **Current Password** field, enter the password you used to sign in to your Voiso account.
3. Enter your new password in the **New Password** and **Confirm New Password** fields.

          Important

          

Your new password must:

- Be at least 8 characters long
- Include at least one uppercase letter
- Include at least one number
- Include at least one special character

1. Click **Save** to confirm your new password.

          Caution

          

Saving your new password will end your current session. To continue using your account, sign in again with your **new password**.

Watch this video to learn how to change your password:

[Video](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Profile%20Change%20Password%20Voiceover.mp4)

### Interface settings

          Note

          

Interface settings are available for contact centers with Speech Analytics enabled.

The **Interface settings** section allows you to choose the language for the Voiso interface.

![Profile Displaying Profile Panel Language Switcher Masked](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Profile%20Displaying%20Profile%20Panel%20Language%20Switcher%20Masked.gif)

## Related

- [Users](/users-users.md)