---
title: "White labeling"
slug: "white-labeling"
description: "Customize the appearance of the Voiso application interface by adding a name and logo."
tags: ["User Interface", "logo", "customization", "White label"]
updated: 2025-09-22T13:49:18Z
published: 2025-09-22T13:49:18Z
canonical: "docs.voiso.com/white-labeling"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.voiso.com/llms.txt
> Use this file to discover all available pages before exploring further.

# White labeling

**Who should read this article**: Administrators

The **White Label** feature enables Voiso customers to customize the appearance of the Voiso application by adding their own branding, including logos and names.

          Important

          

The White Label feature is available for contact centers on the Pro+ plan or higher.

## Introduction

White labeling allows customers to rebrand software purchased from a service provider. With Voiso’s **White Label** feature, you can customize your contact center by applying your company’s branding, including logos for the header, favicon, **[Agent Panel](/v1/docs/agent-panel)** softphone, and Omnichannel Workspace.

## Supported white label customizations

The following customizations are supported:

- Header logo
- Favicon
- Agent Panel (WebRTC Softphone) logo
- Omnichannel Workspace logo

## Enabling the white label feature

To enable the **White Label** feature, contact your Voiso account manager.

Once the feature is enabled, provide your account manager with the image files for the following areas:

### Header and favicon

![White Labeling Favicon and Application Logo](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/White%20Labeling%20Favicon%20and%20Application%20Logo.png)

### Agent Panel

![White Labeling Favicon and Application Logo Agent Panel](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/White%20Labeling%20Favicon%20and%20Application%20Logo%20Agent%20Panel.png)

### Omnichannel Workspace

![White Labeling Application Logo Omnichannel Workspace](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/White%20Labeling%20Application%20Logo%20Omnichannel%20Workspace.png)

## White label limitations

The **White Label** feature has the following limitations:

1. The domain name in the Contact Center URL cannot be modified. It will remain as `<cluster>.{{variable.BrandName}}.com`.
2. The Voiso default logo is displayed in invoices and emails.
3. Invoices include Voiso’s financial and legal information.

A small icon or collection of icons associated with a website, web page, or web application that is displayed in browser tabs and the bookmarks bar.

Web Real-Time Communication. A technology that enables the use of a web browser to make a phone call. The Voiso Agent Panel is a WebRTC-based softphone.

A software application that enables users to make telephone calls over the internet using a computer, tablet, or mobile device and a high-speed internet connection.

Contacts can move seamlessly between one communication channel and another, while the contact center tracks all the interactions as a single conversation. A conversation might begin as a webchat, progress to a phone call, and conclude with a offer being made by WhatsApp. This is an advance over multichannel where a contact center offers multiple, but unrelated communication channels, such as voice, webchat, WhatsApp, and so on.