# Voiso ltd

> Knowledge base documentation for Voiso ltd.

## v1

- [Why you need Voiso!](https://docs.voiso.com/docs/why-you-need.md): Voiso Contact Center as a Service (CCaaS) delivers a unified platform designed to improve communication, efficiency, and visibility across your contact center operations.
- [How to use the documentation portal](https://docs.voiso.com/docs/how-to-use-the-documentation-portal.md): Learn how to navigate the Voiso Knowledge Base with this quick guide. Whether you're a new user, supervisor, or system administrator, this article explains how our documentation is organized and where to find setup instructions, feature overviews, role-based guides, FAQs, and troubleshooting resources.
- [Developer Portal and APIs](https://docs.voiso.com/docs/developers-portal-and-apis.md): user api developer documentation aws s3
- [Key features and documentation links](https://docs.voiso.com/docs/key-features-and-documentation-links.md): Explore Voiso’s powerful contact center features with quick links to full documentation and plan-level availability.
- [UX overview](https://docs.voiso.com/docs/ux.md): Set up and run your contact center from one interface. Admins, agents, and supervisors access features, tools, dashboards, and settings according to their user role.
- [Customizable dashboards](https://docs.voiso.com/docs/customizable-dashboards.md): Voiso features dashboards that can be used by administrators, managers, and supervisors to monitor contact center performance, agent performance, and outbound campaign performance.
- [Jump from widgets to reports](https://docs.voiso.com/docs/jump-from-widgets-to-reports.md): Key Real-time dashboard widgets enable you to generate an Historical report on the fly to enable you to compare the current contact center performance with previous performance.
- [Thresholds & Notifications](https://docs.voiso.com/docs/thresholds-notifications.md): Automatic notification of certain conditions in the contact center.
- [Unlimited Time Period Analysis](https://docs.voiso.com/docs/unlimited-time-period-analysis.md): Voiso does not limit your access to historical data about your contact center. Access every interaction record from the **Call Detail Records** page and every report from the **Historical reports** page.
- [Reports and scheduled reports](https://docs.voiso.com/docs/report-scheduling.md): Voiso enables you to schedule regular reportson your contact center performance so that you do not have to run daily or weekly reports manually.
- [Automatic Call Distribution](https://docs.voiso.com/docs/automatic-call-distribution.md): Efficient Automatic Call Distribution (ACD) is a cornerstone of inbound contact centers. With Voiso ACD, incoming calls are efficiently and optimally routed to the most suitable agent, ensuring swift and effective customer service.
- [Premium support chat](https://docs.voiso.com/docs/premium-chat-support.md): Voiso offers premium chat support to select users to ensure you get quick 24/7 response to your support requests.
- [System Requirements](https://docs.voiso.com/docs/system-requirements.md): Basic system requirements to use Voiso in your contact center or remotely.
- [Supported File Formats](https://docs.voiso.com/docs/supported-file-formats.md): Voiso supports a wide variety of file types for data interchange, reporting, and for agent and contact facing audio.
- [Documentation video collection](https://docs.voiso.com/docs/our-documentation-videos.md): This page collects all the videos embedded across our documentation. Each video offers a brief visual demonstration of a Voiso feature, process, or task—designed to complement the written content in our knowledge base. If you prefer to watch rather than read, this is a great place to start.
- [Getting started with core features](https://docs.voiso.com/docs/getting-started.md): Basic concepts for using Voiso and navigating the user interface. Quick Start Resources. On-boarding. Setting up your own contact center.
- [How to set up your contact center](https://docs.voiso.com/docs/how-to-set-up-your-call-center.md): Key steps to set up your contact center.
- [Account lockout](https://docs.voiso.com/docs/account-lockout.md): prevent brute force attacks and other unauthorized access to user accounts. Implementing this feature enhances the overall security of your contact center.
- [Multi-factor authentication](https://docs.voiso.com/docs/multi-factor-authentication.md): Two-factor (2FA) authentication provides a higher level of security and protection for account users and systems than standard username/password login.
- [Authenticating with Google](https://docs.voiso.com/docs/authenticating-with-google.md): Setting up authentication with Google Workspace
- [How to set up your equipment and softphone](https://docs.voiso.com/docs/how-to-set-up-softphone.md): Set up Voiso user for softphone. To make and receive phone calls, you must set up your softphone to work with your computer and browser.
- [How to enable outgoing calling](https://docs.voiso.com/docs/how-to-start-making-calls.md): Learn how to set up agents, buy numbers, and create Caller ID groups to start making manually dialed and click-to-call calls efficiently.
- [How to start receiving calls](https://docs.voiso.com/docs/how-to-start-receiving-calls.md): An overview of what is needed to enable agents to start receiving calls.
- [How to start sending SMS](https://docs.voiso.com/docs/how-to-start-sending-sms.md): An overview of what is needed to enable agents to send SMS from the Agent Panel.
- [Time zones](https://docs.voiso.com/docs/time-zones.md): How time zones are stored and impact the user experience.
- [White labeling](https://docs.voiso.com/docs/white-labeling.md): Customize the appearance of the Voiso application interface by adding a name and logo.
- [Answering Machine Detection](https://docs.voiso.com/docs/use-cases-amd.md): Answering Machine Detection (AMD) analyzes outbound and Dialer campaign calls to determine whether they are answered by a person or an answering machine.
- [ASR performance optimization](https://docs.voiso.com/docs/asr-performance-optimization.md): Improve your Answer Seizure Ratio (ASR) by automatically replacing outbound Caller IDs when maximum dial-attempt and replacement-interval thresholds are reached, helping sustain answer rates and protect Caller ID health.
- [Billing Units for managing BPO clients and multi-client operations](https://docs.voiso.com/docs/billing-units-for-managing-operations.md): How to use Billing Units to manage multiple clients or multiple business units in your contact center.
- [Creating a simple IVR with Flow Builder](https://docs.voiso.com/docs/creating-a-simple-ivr.md): How to create your first IVR using Flow Builder.
- [Priority routing](https://docs.voiso.com/docs/skipping-the-ivr.md): How to automatically route certain contacts directly to a target such as a queue or specific agent, by-passing the IVR.
- [Business hours rules](https://docs.voiso.com/docs/business-hour-rules.md): How to manage inbound calls during business hours, outside business hours, and on holidays.
- [Retrieving information from a web service](https://docs.voiso.com/docs/retrieving-information-from-a-web-service.md): Create a call flow that automatically retrieve order status information from a web service based on an order number, without requiring intervention by an agent.
- [Multi-level IVRs](https://docs.voiso.com/docs/multi-tiered-ivrs.md): How to create a multi-level IVR to enable callers to navigate your complex service options.
- [Dynamic routing to a number](https://docs.voiso.com/docs/dynamic-routing-to-a-number.md): Use Flow Builder to route incoming calls to external numbers dynamically based on caller input or system responses. Enable private, real-time routing with full control over Caller ID and fallback handling.
- [Call notes](https://docs.voiso.com/docs/call-notes.md): Agents can add notes about a call in the Agent Panel or Workspace during a call or during after call work. The note is saved in the Call Details Record.
- [Call Recording](https://docs.voiso.com/docs/recording-call-recording.md): Voiso automatically records all voice interactions and stores the recordings in the Call Detail Record (CDR) according to your call retention policy.
- [Blog: Build your own chatbot](https://docs.voiso.com/docs/build-your-own-chatbot.md): What to consider when you design a chatbot using a digital flow in Flow Builder.
- [Blog: Planning a chatbot](https://docs.voiso.com/docs/mapping-out-your-chatbot.md): The basic steps needed for a chatbot.
- [Chatbot prerequisites](https://docs.voiso.com/docs/preparing-your-contact-center-for-chatbots.md): Key prerequisites to prepare your contact center before you create a chatbot.
- [Create a simple chatbot](https://docs.voiso.com/docs/creating-a-simple-chatbot.md): Guidelines to help you get started creating your own chatbot.
- [Click-to-call](https://docs.voiso.com/docs/click-to-call.md): Users may place outbound calls directly from integrated applications, browser extensions, or the Voiso interface using click-to-call.
- [HLR Lookup](https://docs.voiso.com/docs/home-location-register-hlr.md): Agents can check the availability of a contact on a mobile network before redialing a phone number.
- [Part 1: Getting started](https://docs.voiso.com/docs/outbound-dialer-campaign-getting-started.md): The Voiso Dialer automates outbound calling campaigns and enable you to either import your calling list or integrate with your CRM.
- [Part 2: Dialer campaigns](https://docs.voiso.com/docs/outbound-dialer-campaign-dialer-campaigns.md): How to rund a dialer campaign.
- [Part 3: Launching your campaign](https://docs.voiso.com/docs/outbound-dialer-campaign-launching-your-campaign.md): Launching a dialer campaign.
- [Part 4: The agent experience](https://docs.voiso.com/docs/outbound-dialer-campaign-agent-experience.md): Agents in an outbound dialer campaign.
- [Part 5: Real-time Dialer campaign monitoring](https://docs.voiso.com/docs/outbound-dialer-campaign-real-time-monitoring.md): Monitoring outbound dialer campaigns in real-time
- [Part 6: Reviewing campaign results](https://docs.voiso.com/docs/outbound-dialer-campaign-reviewing-campaign-results.md): Outbound campaign reporting
- [Mobile App](https://docs.voiso.com/docs/download-the-mobile-app.md): The Voiso app is available from the Apple and Android stores to enable agents to work from any location. Mobile app. Work on the go. Mobile Agent Softphone.
- [Mobile Omnichannel Workspace](https://docs.voiso.com/docs/mobile-omnichannel-workspace.md): Configure user accounts to support smart phone access to Omnichannel Workspace on Android and iOS. Use this configuration to enable agents to handle calls and digital conversations away from the office.
- [Number masking](https://docs.voiso.com/docs/number-masking.md): Control which of your users may view contact phone numbers. Number masking enables you to replace a phone number with an account ID or the Hidden number placeholder in some Voiso UIs. Replace client numbers with Acc IDs.
- [Post Call Rating](https://docs.voiso.com/docs/use-case-post-call-rating.md): Allow contacts to provide feedback about an inbound call by asking them to participate in a survey.
- [Scheduling callbacks](https://docs.voiso.com/docs/scheduling-callbacks.md): Agents can schedule callbacks to contacts both during active calls and from the call history.
- [Allowed hosts/subnets](https://docs.voiso.com/docs/administration-allowed-hosts-subnets.md): Manage the list of IP addresses from which users may log into your contact center.
- [API keys](https://docs.voiso.com/docs/api-keys.md)
- [Billing](https://docs.voiso.com/docs/administration-billing.md): Enables administrators with correct permissions to access Voiso account information, statements, invoices, transactions, agent activities, and recordings.
- [Delete recordings](https://docs.voiso.com/docs/administration-delete-recordings.md): You can delete voice call recordings from the Voiso recording data storage by phone number and by timespan.
- [Digital channels](https://docs.voiso.com/docs/digital-channels.md): You can connect, configure, and manage digital channels to your contact center to enable your agents to handled omnichannel interactions.
- [Integrations](https://docs.voiso.com/docs/administration-crm-integration-settings.md): Self-serve CRM, AWS, and other integrations.
- [Interaction context mapping](https://docs.voiso.com/docs/interaction-context-mapping.md)
- [Keyword groups](https://docs.voiso.com/docs/administration-keyword-groups.md): A classified list of keywords supporting the Speech analytics feature to highlight a call transcript according to your business needs.
- [Media](https://docs.voiso.com/docs/administration-media.md): Maintain a library of media music, voice messages, and ringtones for your contact center
- [Message templates](https://docs.voiso.com/docs/administration-message-templates.md): Create canned messages (standard responses) that your agents can send to contacts using SMS or digital channels, saving time and ensuring accuracy. Create WhatsApp templates and submit them to Meta for approval.
- [Security Access Groups](https://docs.voiso.com/docs/administration-security-access-groups.md): Create and modify custom user access groups (roles) to grant or restrict access to Voiso features.
- [Sender ID groups](https://docs.voiso.com/docs/administration-sender-id-groups.md): Create Sender ID groups to enable agents to select Sender IDs to send text messages on digital channels.
- [System settings](https://docs.voiso.com/docs/administration-system-settings.md): Global settings for your contact center. System settings.
- [Contact Center tab](https://docs.voiso.com/docs/contact-center-tab.md): Configure global, contact center wide defaults such as time zone, UI language, music on hold, ringtones, extension length, and audio notifications. It also includes settings for recording whisper sessions and requiring After Call Work activities and wrap up codes.
- [Security tab](https://docs.voiso.com/docs/security-tab.md): Strengthen access control for your contact center by configuring account lockout rules, two factor authentication behavior, and IP based access restrictions. These settings help reduce unauthorized access and protect user accounts.
- [Features tab](https://docs.voiso.com/docs/features-tab.md): Enable and configure optional Voiso features for your contact center, including Speech Analytics, Scheduled Callback, ASR performance optimization, Call suppression, Do Not Call Registry, in call announcements, call monitoring access codes, and picture in picture. Availability may vary by plan and by whether you use Security Access Group roles.
- [Agent Panel tab](https://docs.voiso.com/docs/agent-panel-tab.md): Choose which performance metrics are shown to agents in Agent Panel and Omnichannel Agent Workspace, including agent level call and time statistics, outbound call duration buckets, and availability state duration tracking. This helps standardize what agents see when monitoring their performance.
- [Timers tab](https://docs.voiso.com/docs/timers-tab.md): Set global timer thresholds that control voice and digital interaction behavior and performance calculations, such as voicemail and answer timeouts, effective call duration, and SLA timers for digital channels. It also includes inactivity and auto logout timers for managing inactive or unavailable agents.
- [Legacy tab](https://docs.voiso.com/docs/legacy-tab.md): Manage deprecated features that are still enabled for your contact center, including Call outcome logging and the Call notify API. Disabling a legacy feature permanently removes it and can cause the Legacy tab to disappear once all legacy features are turned off.
- [Topics](https://docs.voiso.com/docs/topics.md): Specify which topics are enabled for the Topic Identification feature which automatically categorizes call recordings with relevant topic labels.
- [Unavailable codes](https://docs.voiso.com/docs/administration-unavailable-codes.md): Create custom unavailable codes that agents may select for their unavailability status.
- [Voice providers](https://docs.voiso.com/docs/voice-providers.md): Learn to implement and manage BYOC in Voiso by adding voice providers and setting up destination-based routing rules. Manage Voice Providers and BYOC Routing Rules.
- [Webhooks](https://docs.voiso.com/docs/webhooks.md): Voiso's Webhook feature enables you to subscribe to call events that you can use for your automated workflows, custom integrations, and automated tasks.
- [Wrap-up codes](https://docs.voiso.com/docs/administration-wrap-up-codes.md): Define codes or tags specific to your business that indicate interaction outcomes. Agents assign Wrap-up codes during their after-call work activities. You can group wrap-up codes according to your business processes.
- [Integrations overview](https://docs.voiso.com/docs/integrations-overview.md): A single resource where you can manage the integration of Voiso with third-party applications, such as your CRM.
- [Amazon SQS and S3 integration overview](https://docs.voiso.com/docs/third-party-integration-overview.md): Voiso provides three different Amazon integrations that you can use to stream or replicate data from Voiso to Amazon.
- [Bring Your Own Bot overview](https://docs.voiso.com/docs/bring-your-own-bot-overview.md): Connect a third-party voice bot to {{variable.BrandName}} as a Virtual agent so you can route calls to it, include it in Dialer campaigns, and hand calls back to human agents when needed.
- [ElevenLabs](https://docs.voiso.com/docs/byob-elevenlabs.md)
- [Vapi AI](https://docs.voiso.com/docs/byob-vapi-ai.md): Integrate Vapi with Voiso to create an AI voice assistant as a Virtual User and route calls to it through Flow Builder and Dialer campaigns.
- [CRM integration overview](https://docs.voiso.com/docs/crm-integration-overview.md): Voiso integrates with many mass market and niche CRMs to enable agents to make calls from the CRM and view customer profile Screen Pops for incoming calls, and to enable administrators to import Calling lists into Dialer Campaigns and transfer call outcome details back to the CRM.
- [Bitrix24](https://docs.voiso.com/docs/crm-bitrix24.md): Voiso integrates with the Bitrix24 CRM to enable agents to use the Voiso click-to-call feature in the Bitrix24 CRM to initiate and handle calls.
- [Falcon](https://docs.voiso.com/docs/crm-falcon.md): How to integrate Voiso with the Falcon CRM.
- [Fintech360](https://docs.voiso.com/docs/crm-fintech360.md): How to integrate Voiso with the Fintech360 CRM.
- [Freshdesk](https://docs.voiso.com/docs/freshdesk.md): Integrates your phone system with Freshdesk, enabling sales and support teams to handle more calls more effectively. Click-to-dial. Ticket creation.
- [HubSpot overview](https://docs.voiso.com/docs/crm-hubspot.md): How to integrate Voiso with the HubSpot CRM.
- [HubSpot features](https://docs.voiso.com/docs/hubspot-features.md): Features supported by the HubSpot–Voiso integration, including contact list imports, click-to-call, screen pop, and call activity logging.
- [HubSpot Contact lookup](https://docs.voiso.com/docs/hubspot-contact-lookup.md)
- [HubSpot contact masking](https://docs.voiso.com/docs/crm-hubspot-contact-masking.md)
- [Leverate](https://docs.voiso.com/docs/crm-leveratecrm.md): How to integrate Voiso with the Leverate CRM.
- [Panda](https://docs.voiso.com/docs/crm-pandacrm.md): How to integrate Voiso with the Panda CRM.
- [Salesforce overview](https://docs.voiso.com/docs/crm-salesforce.md): How to integrate Voiso with the Salesforce CRM.
- [Salesforce quick setup guide](https://docs.voiso.com/docs/salesforce-quick-setup-guide.md): This guide is for experienced Salesforce administrators who do not require a full set of steps to configure objects in Salesforce related to integrating with third-party applications.
- [Salesforce detailed setup guide](https://docs.voiso.com/docs/salesforce-detailed-setup-guide.md): This guide is for Salesforce administrators who require a full set of steps to configure objects in Salesforce related to integrating with third-party applications.
- [Making calls](https://docs.voiso.com/docs/salesforce-making-calls.md): Use Click-to-call to call contacts directly from Salesforce.
- [Call History](https://docs.voiso.com/docs/call-history.md): Use Call History to view details about outbound, inbound, and Dialer calls.
- [Dialer campaigns](https://docs.voiso.com/docs/salesforce-dialer-campaigns.md): Run your outbound Dialer campaign using Salesforce to provide the calling list.
- [Receiving calls](https://docs.voiso.com/docs/salesforce-receiving-calls.md): Use Agent Panel in Salesforce to receive inbound calls.
- [Zenoti](https://docs.voiso.com/docs/crm-zenoti.md): Enables telephony workflows between Zenoti and Voiso, providing click-to-call, call logging, screen pop, and outbound Dialer campaign calling list import.
- [Zoho overview](https://docs.voiso.com/docs/crm-zoho.md): How to integrate Voiso with the Zoho CRM.
- [Zoho CRM](https://docs.voiso.com/docs/zoho-crm.md): Integrate Zoho CRM with Voiso to streamline outbound calling, call logging, and contact handling. This article outlines key integration features including click-to-call, campaign calling list import, automatic screen pop, and call history synchronization.
- [Zoho Desk](https://docs.voiso.com/docs/zoho-desk.md): Connect Zoho Desk to Voiso to enable click-to-call, screen pop, and automatic ticket creation for every call.
- [Zoho contact masking](https://docs.voiso.com/docs/zoho-contact-masking.md): Hide real phone numbers from agents in Zoho CRM while keeping click-to-call fully functional.
- [Zoho Dialer campaigns](https://docs.voiso.com/docs/zoho-dialer-campaigns.md): Integrate Zoho CRM Leads, Contacts, Deals, and  custom entities into your Voiso Dialer campaigns.
- [Chrome extension for Agent Panel](https://docs.voiso.com/docs/chrome-extension.md): Enhance your contact center experience with click-to-call and click-to-SMS handling from any webpage using a Chrome extension.
- [Make.com integrations](https://docs.voiso.com/docs/make-integrations.md): Use the Make automation platform to integrate third-party applications from Make, such as CRMs, Helpdesks, and Google apps, with Voiso features such as live Dialer campaigns, SMS, and WhatsApp.
- [Zapier integrations](https://docs.voiso.com/docs/zapier-integrations.md): Use the Zapier automation platform to integrate third-party applications from Zapier, such as CRMs, Helpdesks, and Google apps, with Voiso features such as live Dialer campaigns, SMS, and WhatsApp.
- [Skills](https://docs.voiso.com/docs/users-skills.md): Use skills (agent specialties) to route calls to the agents or departments in your organization that are most qualified to address a contact's needs.
- [Teams](https://docs.voiso.com/docs/users-teams.md): Agents working under a common supervisor are considered to be a part of a team. Voiso enables you to assign agents to outbound Dialer Campaigns, Caller ID groups, and wrap-up code groups by team.
- [Users](https://docs.voiso.com/docs/users-users.md): Create users and manage access and account properties.
- [Basic user roles](https://docs.voiso.com/docs/basic-user-roles.md): Learn about the roles in Voiso's "Startup" plan – Admin, Supervisor, Analyst, Agent, and Hardware Phone – including their features and configurable options.
- [Virtual agents](https://docs.voiso.com/docs/virtual-agents.md): Set up a SIP based Virtual agent that joins dialer campaigns, manages calls (answer, transfer, conference), and is included in recordings and reports with no softphone required.
- [Call Suppression](https://docs.voiso.com/docs/administration-call-suppression.md): When the dialing limit (maximum number of allowed attempts) is reached, the system may temporarily prevent (suppress) calls to a phone number.
- [Caller ID groups](https://docs.voiso.com/docs/outbound-cid-groups.md): Caller IDs identify the origin of outgoing calls made from your contact center. Groups of Caller IDs enable you to have different IDs displayed each time a contact is dialed.
- [Caller ID risk check](https://docs.voiso.com/docs/outbound-caller-id-risk-check.md): Validate your Caller IDs (CIDs) to ensure that they appear safe to your contacts so that your calls are answered.
- [Dialer campaigns overview](https://docs.voiso.com/docs/outbound-dialer-campaigns-overview.md): The Voiso Dialer automates outbound calling campaigns and enables you to either import your calling list or integrate it with your CRM.
- [Campaigns page](https://docs.voiso.com/docs/outbound-dialer-campaigns-view.md): The Voiso Dialer Campaigns page enables you to view and manage all your outbound calling campaigns.
- [Adding a new campaign](https://docs.voiso.com/docs/outbound-dialer-adding-a-new-campaign.md): The Voiso Dialer automates outbound calling campaigns and enable you to either import your calling list or integrate it with your CRM.
- [Dialer contact list file schemas](https://docs.voiso.com/docs/dialer-contact-list-file-schemas.md): This article contains descriptions of the data structure schemas supported for Dialer campaign CSV file format calling lists.
- [Running a campaign](https://docs.voiso.com/docs/outbound-dialer-running-a-campaign.md): Run your outbound Dialer campaign from the Campaigns page and monitor its progress in the Real-time dashboard.
- [Running a CRM campaign](https://docs.voiso.com/docs/outbound-dialer-running-a-crm-campaign.md): Run your outbound Dialer campaign integrated with your CRM from the Campaigns page and monitor its progress in the Real-time dashboard.
- [Running an API campaign](https://docs.voiso.com/docs/running-an-api-campaign.md): Use the Voiso Campaigns APIs to add contacts to your live outbound Dialer campaign.
- [Automating WhatsApp messaging in a campaign](https://docs.voiso.com/docs/automating-whatsapp-messaging-in-a-campaign.md): Extend your Dialer campaigns with WhatsApp messaging and Flow Builder to increase contact reach and responsiveness.
- [Do Not Call Registry](https://docs.voiso.com/docs/do-not-call-registry.md): Align your outbound calling with “do not call” preferences by uploading a Do Not Call list to your contact center.
- [Number validator](https://docs.voiso.com/docs/outbound-number-validator.md): Bulk lookup of phone numbers to ensure they are valid before using them for outbound dialing. Choose either the Number profile or Line activity option.
- [Allowed voice trunk IPs](https://docs.voiso.com/docs/inbound-allowed-voice-trunk-ips.md): Manage the list of trusted IP addresses and subnets that are allowed to send inbound SIP calls to your contact center.
- [Blocked numbers](https://docs.voiso.com/docs/inbound-call-blocking.md): Block specific inbound phone numbers or prefixes from calling your contact center.
- [Flows](https://docs.voiso.com/docs/inbound-flows.md): Using the Flow Builder, you can design, configure, and manage sophisticated interaction flows based on business processes.
- [Flow Builder Overview](https://docs.voiso.com/docs/inbound-flow-builder-overview.md): Flow Builder enables the design, configuration, and management of sophisticated interaction flows by linking pre-defined node objects in a simple to use interactive visual editor.
- [Voice flows](https://docs.voiso.com/docs/voice-flows.md): Create inbound call flows using an intuitive visual call flow editor that lets you place and configure call flow nodes and link them together according to your business processes.
- [Digital flows](https://docs.voiso.com/docs/digital-flows.md): Create inbound digital interaction flows using an intuitive visual interaction flow editor that lets you place and configure interaction flow nodes and link them together according to your business processes.
- [Variable management](https://docs.voiso.com/docs/flow-builder-variable-management.md): How to use custom and system variables in Flow Builder to enable interaction routing automation and contact data retrieval.
- [TTS overview](https://docs.voiso.com/docs/tts-overview.md): Use Voiso's text-to-speech (TTS) capabilities to improve the efficiency and flexibility of creating and deploying audio messages for contacts. Text-to-speech audio messaging saves your contact center time and money when compared to traditional audio recordings.
- [Voice samples](https://docs.voiso.com/docs/voice-samples.md): Listen to audio samples of the text-to-speech (TTS) voices supported in Voiso's Flow Builder.
- [SSML syntax](https://docs.voiso.com/docs/ssml-syntax.md): Voiso text-to-speech (TTS) supports Speech Synthesis Markup Language (SSML) to enable you to enhance the speech synthesis for voice messages.
- [Collect digits](https://docs.voiso.com/docs/collect-digits.md): The Collect digits node enables you to gather and store dial pad key-presses from callers. This functionality enhances data-driven routing and enables the development of a self-service IVR.
- [Conditions](https://docs.voiso.com/docs/conditions.md): The Conditions node helps decide where interactions are routed based on information collected during the flow.
- [DTMF](https://docs.voiso.com/docs/flow-builder-dtmf.md): The DTMF node enables caller data input. You can include an embedded recording of prompts describing the available key selections.
- [End](https://docs.voiso.com/docs/flow-builder-end.md): The End node is a terminate call node in a Flow Builder interaction flow.
- [HTTP Request](https://docs.voiso.com/docs/http-request.md): The HTTP Request node allows users to send HTTP requests and receive data in JSON format. Integrate external data into Voiso contact center interactions.
- [Message](https://docs.voiso.com/docs/message.md): The Message node allows you to send automated messages to inbound digital channel interactions.
- [Message (Telegram)](https://docs.voiso.com/docs/message-telegram.md): The Message node allows you to send automated Telegram messages to inbound digital channel interactions.
- [Message (Webchat)](https://docs.voiso.com/docs/message-webchat.md): The Message node allows you to send automated Webchat messages to inbound digital channel interactions.
- [Message (WhatsApp)](https://docs.voiso.com/docs/message-whatsapp.md): The Message node allows you to send automated WhatsApp messages to inbound digital channel interactions.
- [Play Audio](https://docs.voiso.com/docs/flow-builder-play-audio.md): The Play Audio node specifies an announcement to be played to a caller in a Flow Builder interaction flow. Create dynamic IVR messages with text-to-speech technology. Enhance caller experience with real-time IVR message generation. Replace pre-recorded audio with customizable text-to-speech IVR messages. Effortlessly update IVR messages using text-to-speech. Streamline call center operations with text-to-speech IVR capabilities.
- [Route](https://docs.voiso.com/docs/flow-builder-route.md): The Route node directs an interaction to an agent, queue, external phone number (voice only), SIP URI, or variable.
- [Send Message](https://docs.voiso.com/docs/flow-builder-send-message.md): Send messages to callers over text channels, such as SMS and WhatsApp.
- [Start](https://docs.voiso.com/docs/flow-builder-start.md): The Start node is the first node in any Flow Builder interaction flow.
- [Voicemail](https://docs.voiso.com/docs/flow-builder-voicemail.md): The Voicemail node directs a call to voicemail.
- [Numbers](https://docs.voiso.com/docs/inbound-inbound-numbers.md): Purchase and manage numbers for your contact center.
- [Queues](https://docs.voiso.com/docs/inbound-queues.md): Queues are the point of entry for inbound interactions. Queues hold and distribute inbound interactions to agents assigned to the queue.
- [Call Detail Records overview](https://docs.voiso.com/docs/reporting-cdr.md): The Call Detail Records (CDR) page provides a comprehensive, searchable, and exportable overview of all interactions across various channels, including detailed records, transcripts, and recordings. Filter and search your contact center's interaction database to find one or more interactions matching specific criteria.
- [Disposition codes](https://docs.voiso.com/docs/disposition-codes.md): Voiso assigns a disposition code to every interaction to specify whether the interaction was successfully completed, and if not, why not. Call Detail Records can be filtered according to their disposition code.
- [Events](https://docs.voiso.com/docs/events.md): Voiso assigns an event to every significant change of state of an interaction. Call Detail Records can be filtered according to their call events.
- [End reasons](https://docs.voiso.com/docs/end-reasons.md): Voiso assigns an end reason to every voice interaction to specify why the interaction was ended (terminated). Call Detail Records can be filtered according to their end reason.
- [Extended Call Details: Overview](https://docs.voiso.com/docs/cdr-search-results.md): The Extended Call Details page displays interaction metadata, call events, call recording player, interaction transcript, interaction summary and notes, participant talk time, sentiment analysis, interaction topics, and keyword usage.
- [Extended Call Details: Voice](https://docs.voiso.com/docs/extended-call-details-voice.md): The Extended Call Details page for voice calls displays interaction metadata, call events, a call recording player, an interaction transcript, interaction summary and notes, participant talk time, sentiment analysis, interaction topics, and keyword usage.
- [Extended Call Details: Omnichannel](https://docs.voiso.com/docs/extended-call-details-omnichannel.md): The Extended Call Details page for omnichannel (digital) interactions displays interaction metadata, events, interaction transcript, attachments, and interaction summary.
- [Extended Call Details: SMS](https://docs.voiso.com/docs/extended-call-details-sms.md): The Extended Call Details page for SMS interactions displays interaction metadata, events, and interaction transcript.
- [Extended Call Details: HLR](https://docs.voiso.com/docs/extended-call-details-hlr.md): The Extended Call Details page for HLR lookup displays information about who requested the lookup, when the request was made, and the request results.
- [Historical reports overview](https://docs.voiso.com/docs/reporting-historical-reports-overview.md): Access key data about the performance of your contact center and schedule regular reports.
- [Agent - Daily Sign-in and Sign-out](https://docs.voiso.com/docs/agent-daily-sign-in-and-sign-out.md): Review agent daily sign-in and sign-out times for workforce management and compliance purposes.
- [Agent List](https://docs.voiso.com/docs/reporting-agent-list.md): Review agent metrics, keyword use, and status statistics for agents and teams.
- [Agent List - Per Hour](https://docs.voiso.com/docs/reporting-agent-list-per-hour.md): Review agent metrics by hour on a specified day for agents and teams.
- [ASR by country](https://docs.voiso.com/docs/reporting-asr-by-country.md): Report the ratio of the number of successfully connected calls to the number of call attempts by country.
- [ASR by country by hour](https://docs.voiso.com/docs/reporting-asr-by-country-by-hour.md): Report the ratio of the number of successfully connected calls to the number of call attempts by a specified country per hours in a day.
- [ASR per Caller ID](https://docs.voiso.com/docs/reporting-asr-per-caller-id.md): Report the percentage of successfully connected calls to the total number of attempted calls by Caller ID and optionally by country.
- [Billing](https://docs.voiso.com/docs/billing-report.md)
- [Billing Unit](https://docs.voiso.com/docs/billing-unit.md): Use the Voiso Billing Unit report to track and allocate contact center costs across different business units, departments, or clients. This monthly report consolidates all usage-based and recurring charges linked to your billing units, helping you analyze spending, support internal chargebacks, and simplify client billing. Learn how to configure, run, and interpret the report to gain clear financial insights into your contact center operations.
- [In-queue Abandons](https://docs.voiso.com/docs/reporting-in-queue-abandons.md): Report on the percentage of calls abandoned by contacts waiting in queue.
- [In-queue Abandons - Per Hour](https://docs.voiso.com/docs/reporting-in-queue-abandons-per-hour.md): Report on the percentage of calls abandoned by contacts waiting in queue per hour for the specified time period.
- [Keyword groups report](https://docs.voiso.com/docs/keyword-groups-report.md): Generate a report on the use of a keyword group by agents and teams for a specified date or date range, with links to Call Detail Records.
- [Redial Counter](https://docs.voiso.com/docs/reporting-redial-counter.md): Report on the number of call attempts by one or more agents or teams to a destination number during the specified day.
- [Sensitive Data Access Report](https://docs.voiso.com/docs/reporting-sensitive-data-access-report.md): Report on user access to sensitive data such as call recordings, call transcriptions, call data, and exporting of call records to CSV files.
- [Wrap-up Codes](https://docs.voiso.com/docs/reporting-wrap-up-codes.md): Report on the use of wrap-up codes by teams for a specified time period.
- [Real-time dashboard overview](https://docs.voiso.com/docs/reporting-real-time-dashboard-overview.md): Monitor the performance of your contact center in real time so that you can respond to changes quickly, improving efficiency.
- [Agent monitoring overview](https://docs.voiso.com/docs/reporting-agent-monitoring-overview.md): Create dashboards to monitor agent activity and access the Agent Zoom.
- [Agent List](https://docs.voiso.com/docs/reporting-agent-list-dashboard.md): Monitor agents on selected teams in real-time.
- [Agent Counter](https://docs.voiso.com/docs/reporting-agent-counter.md): Monitor the number of agents by their availability status.
- [Talk Time/Unique Clients](https://docs.voiso.com/docs/reporting-talk-time-unique-clients.md): Monitor the maximum amount of time each agent spent talking to a unique contact (client), and the number of unique contacts each agent has called.
- [Agent Activity Duration](https://docs.voiso.com/docs/reporting-agent-activity-duration.md): Monitor the total time that agents spent in each status.
- [Redial Counter](https://docs.voiso.com/docs/reporting-redial-counter-dashboard.md): Monitor the number of call attempts to a destination number by team members.
- [Service Level](https://docs.voiso.com/docs/reporting-service-level.md): Monitor service level statistics for omnichannel interactions.
- [Wrap-up Codes](https://docs.voiso.com/docs/reporting-wrap-up-codes-dashboard.md): Monitor Wrap-up code usage by agents.
- [Keyword Counter](https://docs.voiso.com/docs/reporting-keyword-counter.md): Monitor keyword usage by agents and contacts.
- [Dialer Monitoring overview](https://docs.voiso.com/docs/reporting-dialer-monitoring-overview.md): Monitor the performance of your outbound Dialer campaigns, as well as your contact center, in real-time.
- [Campaign Status](https://docs.voiso.com/docs/reporting-campaign-status.md): Monitor the performance of your outbound Dialer campaigns.
- [Campaign - Call Disposition](https://docs.voiso.com/docs/reporting-campaign-call-disposition.md): Monitor the number of calls by call result.
- [Campaign - Agent Counter](https://docs.voiso.com/docs/reporting-campaign-agent-counter.md): Monitor number of agents who have joined the selected campaign and their outbound calling status.
- [Campaign - Wrap-up Codes](https://docs.voiso.com/docs/reporting-campaign-wrap-up-codes.md): Monitor Wrap-up code usage for your outbound Dialer campaign.
- [Campaign - Dial Attempts](https://docs.voiso.com/docs/reporting-campaign-dial-attempts.md): Monitor the number of times that each campaign contact was dialed.
- [Queue monitoring overview](https://docs.voiso.com/docs/reporting-queue-monitoring-overview.md): Monitor activity on your queues to troubleshoot issues and ensure proper agent balancing.
- [Queue Counter By Channel](https://docs.voiso.com/docs/reporting-queue-counter.md): Monitor the number of interactions in-queue by channel.
- [In-queue Abandons](https://docs.voiso.com/docs/reporting-in-queue-abandons-dashboard.md): Monitor the percentage of inbound calls that were dropped after the call reached a queue.
- [Average Speed of Answer](https://docs.voiso.com/docs/reporting-average-speed-of-answer.md): Monitor the average time it takes for calls to be answered by agents assigned to the queue.
- [Average Call Duration by Queue](https://docs.voiso.com/docs/reporting-average-call-duration-by-queue.md): Monitor talk time on selected queues.
- [Agent Counter by Queue](https://docs.voiso.com/docs/reporting-agent-counter-by-queue.md): Monitor number of agents assigned to each queue.
- [Queue Counter Waiting Trend](https://docs.voiso.com/docs/reporting-queue-counter-waiting-trend.md)
- [Calling Number monitoring overview](https://docs.voiso.com/docs/reporting-calling-number-monitoring-overview.md): Watch for issues with your Caller IDs in real-time.
- [ASR By Caller ID By Country](https://docs.voiso.com/docs/reporting-asr-by-caller-id-by-country.md): Monitor your Caller IDs in real-time.
- [Broadcast messages](https://docs.voiso.com/docs/messaging-broadcast-messages.md): Send messages to contact center teams.
- [Omnichannel Workspace Overview](https://docs.voiso.com/docs/omnichannel-workspace-overview.md): Omnichannel Workspace unifies digital channels and voice interactions, enabling a seamless transition between channels, turning asynchronous interactions into conversations.
- [Enabling Omnichannel Workspace](https://docs.voiso.com/docs/enabling-omnichannel.md): The Omnichannel Workspace requires you to configure flows, scripts, queues, and agents to handle voice and digital channels.
- [Webchat](https://docs.voiso.com/docs/omnichannel-webchat.md): Embed a webchat widget in your organization's website to enable your contact center to receive and reply to messages from your contacts.
- [WhatsApp](https://docs.voiso.com/docs/omnichannel-whatsapp.md): Enable the WhatsApp digital channel in your contact center to send templated messages, respond to incoming messages, and engage in real-time conversations with WhatsApp users.
- [Telegram](https://docs.voiso.com/docs/omnichannel-telegram.md): Enable the Telegram channel for your contact center to receive and reply to messages from your contacts.
- [Viber](https://docs.voiso.com/docs/viber.md): Enable the Viber channel for your contact center to send, receive, and reply to Viber messages with your contacts.
- [Speech Analytics overview](https://docs.voiso.com/docs/speech-analytics.md): Use AI to analyze call recording transcripts and label them to ensure compliance with your business standards.
- [Configuration for Security Access Groups](https://docs.voiso.com/docs/configure-speech-analytics-security-access-groups.md)
- [Configuration for Basic users](https://docs.voiso.com/docs/configure-speech-analytics-basic-users.md)
- [Keyword compliance](https://docs.voiso.com/docs/keyword-compliance.md): Apply keyword use monitoring to ensure agent compliance with your policies and regulatory requirements. Monitoring keyword use helps you identify non-compliant language to enable you to provide feedback or training to maintain quality standards and adherence to scripts.
- [Conversation scoring](https://docs.voiso.com/docs/conversation-scoring.md): The Conversation scoring feature uses Artificial Intelligence to analyze and score voice and text interactions to determine sentiment, quality of service, and conversation outcome and resolution.
- [Topic identification](https://docs.voiso.com/docs/topic-identification.md): The Speech Analytics topic analysis and identification feature automatically labels conversation recordings with topic labels.
- [Agent Guide Overview](https://docs.voiso.com/docs/agent-guide-overview.md): The Voiso Agent Panel and integrated Omnichannel Workspace enable agents to answer contact inquiries, resolve contact issues, reach out to potential new contacts, and meet performance metrics. Use the Agent Panel for inbound, outbound, and Dialer campaign phone calls and the Omnichannel Workspace to handle message-based interactions on multiple digital channels.
- [Signing in to your contact center](https://docs.voiso.com/docs/signing-in-to-your-contact-center.md): How to sign in to your Voiso account from the Voiso application, Agent Panel, or other agent interface.
- [Two-factor authentication](https://docs.voiso.com/docs/two-factor-authentication.md): Two-factor authentication (2FA) helps to keep your account secure.
- [Signing in with Google](https://docs.voiso.com/docs/signing-in-with-google.md): Using your corporate Google credentials to sign in to Voiso.
- [User Profile](https://docs.voiso.com/docs/user-profile.md): The User Profile menu and side panel enable you to view and manage your account information and settings, including selecting your preferred language and managing your password.
- [Getting started](https://docs.voiso.com/docs/agent-panel-getting-started.md): The Agent Panel is a powerful yet simple-to-use tool that enables you to easily make and receive calls, join outbound campaigns, and monitor your performance.
- [Outbound calls](https://docs.voiso.com/docs/agent-panel-outbound-calls.md): How to use Agent Panel to make an outgoing phone call.
- [Click-to-call Chrome Extension](https://docs.voiso.com/docs/agent-panel-click-to-call-chrome-extension.md): Enhance your contact center experience with the Google Chrome extension that enables you to click-to-call and click-to-SMS from any webpage.
- [Outbound campaigns](https://docs.voiso.com/docs/agent-panel-outbound-campaigns.md): How to use Agent Panel in a Voiso Dialer outbound calling campaign.
- [Inbound calls](https://docs.voiso.com/docs/agent-panel-inbound-calls.md): How to use Agent Panel to receive an inbound phone call.
- [CRM Contact Lookup](https://docs.voiso.com/docs/agent-panel-crm-contact-lookup.md)
- [Sending SMS](https://docs.voiso.com/docs/agent-panel-sending-sms.md): How to use Agent Panel to send an SMS to a contact from an active phone call, the call history, or directly.
- [Transfer, Consult, and Conference](https://docs.voiso.com/docs/agent-panel-transfer-consult-and-conference.md): How to transfer a call, start a consultation call, or start a conference call.
- [Making internal calls](https://docs.voiso.com/docs/making-internal-calls.md): Search and dial internal targets by name or extension from Agent Panel.
- [Scheduled callback](https://docs.voiso.com/docs/scheduled-callback.md): You can schedule a time to call your contact back (callback) either during a call or after a call.
- [Agent metrics](https://docs.voiso.com/docs/agent-panel-agent-metrics.md): Real-time metrics enable agents to gauge their performance against their contact center standards.
- [Getting started](https://docs.voiso.com/docs/agent-getting-started-omnichannel-workspace.md): The Omnichannel Workspace enables you to handle all digital channels and voice interactions in a single integrated workspace that includes the Agent Panel.
- [Using Omnichannel Workspace](https://docs.voiso.com/docs/using-omnichannel-workspace.md): The Omnichannel Workspace is an easy-to-use, all-in-one tool for handling digital and voice interactions.
- [WhatsApp interactions](https://docs.voiso.com/docs/omnichannel-workspace-whatsapp-interactions.md): Use the WhatsApp channel to exchange messages with WhatsApp users who have opted in to receive messages from your organization.
- [Webchat interactions](https://docs.voiso.com/docs/omnichannel-workspace-webchat-interactions.md): How to handle webchat interactions with contacts who requested a chat from your organization's website chat widget.
- [Telegram interactions](https://docs.voiso.com/docs/omnichannel-workspace-telegram-interactions.md): Use the Telegram channel to exchange messages with Telegram users who have sent messages to your organization.
- [Viber interactions](https://docs.voiso.com/docs/viber-interactions.md): Use the Viber channel to exchange messages with your contacts.
- [CRM Contact Lookup](https://docs.voiso.com/docs/omnichannel-crm-contact-lookup.md)
- [Installing the Voiso Mobile App](https://docs.voiso.com/docs/mobile-app-agents.md): How to install the Voiso mobile app to handle calls.
- [Using the Voiso mobile app](https://docs.voiso.com/docs/using-the-agent-mobile-app.md): Use the Voiso mobile app to handle all your contact center voice calls from your Android or iOS mobile phone.
- [Supervisor Guide overview](https://docs.voiso.com/docs/supervisor-workflows-overview.md): Voiso provides a suite of tools that contact center supervisors can use to monitor the performance of agents and groups of agents.
- [User Profile](https://docs.voiso.com/docs/supervisor-user-profile.md): Additional User Profile settings for supervisors and analysts.
- [Agent Zoom](https://docs.voiso.com/docs/supervisor-workflows-agent-zoom.md): The Agent Zoom panel enables a supervisor to focus on the activities and manage agent calls. Open the Agent Zoom from the Agent List Real-time dashboard widget.
- [Using dashboards to monitor agents](https://docs.voiso.com/docs/supervisor-workflows-using-dashboards-to-monitor-agents.md): Monitor the performance of your agents in real-time so that you can respond to changes quickly, improving efficiency.
- [Using dashboards to monitor queues](https://docs.voiso.com/docs/supervisor-workflows-using-dashboards-to-monitor-queues.md): Monitor activity on your queues to troubleshoot issues and ensure proper agent balancing.
- [Using Call Detail Records to monitor interactions](https://docs.voiso.com/docs/supervisor-workflows-using-the-cdr.md): Use the Call Detail Records (CDR) to review interaction details and evaluate call quality, agent service, call audio, and speech analytics.
- [Monitoring third-party phones](https://docs.voiso.com/docs/supervisor-workflows-monitoring-hardware-phone-agents.md): For contact centers that use hardware phones or third-party softphones, supervisors can perform manager actions by entering codes using their dial pad. Feature Access Codes
- [May 2026 releases](https://docs.voiso.com/docs/may-2026-releases.md)
- [April 27 - May 1, 2026](https://docs.voiso.com/docs/april-27-may-1-2026.md)
- [April 20-24, 2026](https://docs.voiso.com/docs/april-20-24-2026.md)
- [April 6 - 10, 2026](https://docs.voiso.com/docs/april-6-10-2026.md)
- [March 23 - 27, 2026](https://docs.voiso.com/docs/march-23-27-2026.md)
- [March 9 - 13, 2026](https://docs.voiso.com/docs/march-9-13-2026.md)
- [February 9 - 13, 2026](https://docs.voiso.com/docs/february-9-13-2026.md)
- [February 23 - 27, 2026](https://docs.voiso.com/docs/february-23-27-2026.md)
- [January 26 - 30, 2026](https://docs.voiso.com/docs/january-26-30-2026.md)
- [January 12 - 16, 2026](https://docs.voiso.com/docs/january-12-16-2026.md)
- [December 22 - 26, 2025](https://docs.voiso.com/docs/december-22-26-2025.md)
- [December 8 - 12, 2025](https://docs.voiso.com/docs/december-8-12-2025.md)
- [November 24 - 28, 2025](https://docs.voiso.com/docs/november-24-28-2025.md)
- [November 10 - 14, 2025](https://docs.voiso.com/docs/november-10-14-2025.md)
- [October 27 - 31, 2025](https://docs.voiso.com/docs/october-27-31-2025.md)
- [October 13 - 17, 2025](https://docs.voiso.com/docs/october-13-17-2025.md)
- [September 28 - October 3, 2025](https://docs.voiso.com/docs/september-28-october-3-2025.md)
- [September 15 - 19, 2025](https://docs.voiso.com/docs/september-15-19-2025.md)
- [August 25 - 29, 2025](https://docs.voiso.com/docs/august-25-29-2025.md)
- [August 11 - 15, 2025](https://docs.voiso.com/docs/august-11-15-2025.md)
- [July 28 - August 1, 2025](https://docs.voiso.com/docs/july-28-august-1-2025.md)
- [July 14 - 18, 2025](https://docs.voiso.com/docs/july-14-18-2025.md)
- [June 30 - July 4, 2025](https://docs.voiso.com/docs/june-30-july-4-2025.md)
- [June 16 - 20, 2025](https://docs.voiso.com/docs/june-16-20-2025.md)
- [June 2 - 6, 2025](https://docs.voiso.com/docs/june-2-6-2025.md)
- [May 19 - 23, 2025](https://docs.voiso.com/docs/may-19-23-2025.md)
- [May 5 - 9, 2025](https://docs.voiso.com/docs/may-5-9-2025.md): Release note May 5-9, 2025
- [April 11 - 18, 2025](https://docs.voiso.com/docs/april-11-18-2025.md): Release note April 11-18, 2025
- [April 7 - 11, 2025](https://docs.voiso.com/docs/april-7-11-2025.md): Release note April 7-11, 2025
- [March 10 - 14, 2025](https://docs.voiso.com/docs/march-10-14-2025.md): Release note March 10-14, 2025
- [February 24 - 28, 2025](https://docs.voiso.com/docs/february-24-28-2025.md): Release note February 24-28, 2025
- [February 3 - 7, 2025](https://docs.voiso.com/docs/february-3-7-2025.md): Release note February 3-7, 2025
- [January 13 - 17, 2025](https://docs.voiso.com/docs/january-13-17-2025.md): Release note January 13-17, 2025
- [December 16 - 20, 2024](https://docs.voiso.com/docs/december-16-20-2024.md): Release note December 16-20, 2024
- [December 2 - 6, 2024](https://docs.voiso.com/docs/december-2-6-2024.md): December 2-6, 2024
- [November 25 - 29, 2024](https://docs.voiso.com/docs/november-25-29-2024.md): Release note November 25-29, 204
- [November 4 - 8, 2024](https://docs.voiso.com/docs/november-4-8-2024.md): Release note November 4-8, 2024
- [October 21 - 25, 2024](https://docs.voiso.com/docs/october-21-25-2024.md): Release note for October 21-25, 2024
- [October 7 - 11, 2024](https://docs.voiso.com/docs/october-7-11-2024.md): Release note for October 7-11, 2024
- [September 23 - 27, 2024](https://docs.voiso.com/docs/september-23-27-2024.md): Release note September 23-27, 2024
- [September 9 - 13, 2024](https://docs.voiso.com/docs/september-9-13-2024.md): Release note September 9-13, 2024
- [August 26 - 30, 2024](https://docs.voiso.com/docs/august-26-30-2024.md): Release note August 26-30, 2024
- [August 12 - 16, 2024](https://docs.voiso.com/docs/august-12-16-2024.md): Release note for August 12-16, 2024
- [August 5 - 9, 2024](https://docs.voiso.com/docs/august-5-9-2024.md): Release note August 5-9, 2024
- [July 15-19, 2024](https://docs.voiso.com/docs/july-15-19-2024.md): Release note July 15-19, 2024
- [June 24 - 28, 2024](https://docs.voiso.com/docs/june-24-28-2024.md): Release note June 24-28, 2024
- [June 3-7, 2024](https://docs.voiso.com/docs/june-3-7-2024.md): Release note June 3-7, 2024
- [May 20-24, 2024](https://docs.voiso.com/docs/may-20-24-2024.md): Release note may 20-24, 2024
- [April 29 - May 3, 2024](https://docs.voiso.com/docs/april-29-may-3-2024.md): Release note for April 29 - May 3, 2024
- [April 15-19, 2024](https://docs.voiso.com/docs/april-15-19-2024.md): Release note April 15-19, 2024
- [April 1-5, 2024](https://docs.voiso.com/docs/april-1-5-2024.md): Release note for April 1-5, 2024
- [March 18-22, 2024](https://docs.voiso.com/docs/march-18-22-2024.md): Release note. HubSpot call summary, call notes, and integration settings. Voiso Premium Support Chat. Click-to-call API.
- [March 4-8, 2024](https://docs.voiso.com/docs/march-4-8-2024.md): Release Note. March 6, 2024. HubSpot Send SMS. HubSpot Workflow support. Send audio messages from WhatsApp and Telegram.
- [May 2026](https://docs.voiso.com/docs/may-2026.md)
- [April 2026](https://docs.voiso.com/docs/april-2026.md)
- [March 2026](https://docs.voiso.com/docs/march-2026.md)
- [February 2026](https://docs.voiso.com/docs/february-2026.md)
- [January 2026](https://docs.voiso.com/docs/january-2026.md)
- [December 2025](https://docs.voiso.com/docs/december-2025.md)
- [November 2025](https://docs.voiso.com/docs/november-2025.md)
- [October 2025](https://docs.voiso.com/docs/october-2025.md)
- [September 2025](https://docs.voiso.com/docs/september-2025.md)
- [August 2025](https://docs.voiso.com/docs/august-2025.md)
- [July 2025](https://docs.voiso.com/docs/july-2025.md)
- [June 2025](https://docs.voiso.com/docs/june-2025.md)
- [May 2025](https://docs.voiso.com/docs/may-2025.md): Major documentation updates for May 2025
- [April 2025](https://docs.voiso.com/docs/april-2025.md): Major documentation updates for April 2025
- [March 2025](https://docs.voiso.com/docs/march-2025.md): Major documentation updates for March 2025
- [February 2025](https://docs.voiso.com/docs/february-2025.md): Major documentation updates for February 2025
- [January 2025](https://docs.voiso.com/docs/january-2025.md): Major documentation updates for January 2025
- [December 2024](https://docs.voiso.com/docs/december-2024.md): Major documentation updates for December 2024
- [November 2024](https://docs.voiso.com/docs/november-2024.md): Major documentation updates for November 2024
- [October 2024](https://docs.voiso.com/docs/october-2024.md): Major documentation updates for October 2024
- [September 2024](https://docs.voiso.com/docs/september-2024.md): Major documentation updates for September 2024
- [August 2024](https://docs.voiso.com/docs/august-2024.md): Major documentation updates for August 2024
- [July 2024](https://docs.voiso.com/docs/july-2024.md): Major documentation updates for July 2024
- [June 2024](https://docs.voiso.com/docs/june-2024.md): Major documentation updates for June 2024
- [May 2024](https://docs.voiso.com/docs/may-2024.md): May 2024 documentation updates.
- [April 2024](https://docs.voiso.com/docs/april-2024.md): Major documentation updates for April 2024
- [March 2024](https://docs.voiso.com/docs/march-2024.md): March 2024 documentation updates.
- [February 2024](https://docs.voiso.com/docs/february-2024.md): Major documentation updates for February 2024
- [January 2024](https://docs.voiso.com/docs/january-2024.md): Major documentation updates for January 2024
- [Glossary](https://docs.voiso.com/docs/glossary-1.md): The Voiso glossary contains an alphabetical list of contact center and Voiso-specific terms and definitions. The glossary provides explanations of concepts that are relevant to your use of the Voiso application.
- [General questions](https://docs.voiso.com/docs/general-questions-faq.md)
- [Account Setup & Access](https://docs.voiso.com/docs/account-setup-access.md)
- [Password Reset](https://docs.voiso.com/docs/password-reset.md): This article covers the most common Password reset problems, such as missing emails, expired links, validation errors, and session invalidation, with a step-by-step reset walkthrough.
- [Security & compliance](https://docs.voiso.com/docs/security-compliance-faq.md)
- [Setup & configuration](https://docs.voiso.com/docs/setup-configuration-faq.md)
- [Caller IDs and Caller ID groups](https://docs.voiso.com/docs/caller-ids-and-caller-id-groups-faq.md)
- [Outbound campaigns](https://docs.voiso.com/docs/outbound-campaigns-faq.md)
- [Agent activities](https://docs.voiso.com/docs/agent-activities-faq.md)
- [Digital channels](https://docs.voiso.com/docs/digital-channels-faq.md)
- [Messaging & Chat](https://docs.voiso.com/docs/messaging-chat-faq.md)
- [Analytics](https://docs.voiso.com/docs/analytics-faq.md)
- [Reporting](https://docs.voiso.com/docs/reporting-faq.md)
- [Flows & call routing](https://docs.voiso.com/docs/flows-call-routing-faq.md)
- [Flow builder](https://docs.voiso.com/docs/flow-builder-trouble.md)
- [Supervisor features](https://docs.voiso.com/docs/supervisor-features-faq.md)
- [API & automation](https://docs.voiso.com/docs/api-automation-faq.md)
- [Billing](https://docs.voiso.com/docs/billing-faq.md)