--- title: "Workflow builder overview" slug: "inbound-flow-builder-overview" description: "Flow Builder enables the design, configuration, and management of sophisticated interaction flows by linking pre-defined node objects in a simple to use interactive visual editor." tags: ["Script", "Inbound", "Overview", "User Interface", "Flow", "Call Flow"] updated: 2026-10-15T08:17:37Z published: 2026-10-15T08:17:37Z canonical: "docs.voiso.com/inbound-flow-builder-overview" --- > ## Documentation Index > Fetch the complete documentation index at: https://docs.voiso.com/llms.txt > Use this file to discover all available pages before exploring further. # Workflow builder overview **Who should read this article**: Administrators **Workflow builder** enables the design, configuration, and management of sophisticated workflows by linking pre-defined node objects in a simple to use interactive visual editor. ## Introduction The Voiso **Workflow builder** enables you to define a large variety of advanced, time-based call-handling rules using a sophisticated yet simple visual editor. Tip For some simple use cases for creating workflows, refer to [Call workflows guide](/v1/docs/call-flows). ## Workflow builder user experience **Workflow builder** is a visual editor that uses different types of [nodes](/v1/docs/nodes) that you configure and link together. Drag-and-drop nodes from the **Node palette**, click to configure the node behavior, drag links to other nodes, and save your workflow. > [!WARNING] > Important > > The Workflow builder palette uses different nodes for Inbound call and Digital workflows. The examples below show the Inbound call workflow palette. To open Workflow builder, go to **Automation > Workflow studio** and click **Launch Workflow builder** (the launch icon) on a row of the **Workflows** list, or click **Launch Workflow builder** on the **Edit workflow** page. ![](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Flow%20Builder%20New%20Flow%20Not%20Configured%20Status.png) When a new workflow is opened, the status **Not configured** is displayed next to the name of the workflow. The status changes to **Configured** after you construct a complete workflow that ends with one of the following [nodes](/v1/docs/flow-builder-nodes): - [End](/v1/docs/flow-builder-end) - [Route](/v1/docs/flow-builder-route) - [Voicemail](/v1/docs/flow-builder-voicemail) ![](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Flow Builder Overview.png) ### Navigating the canvas It’s easy to find your way around the Workflow builder canvas, select nodes, zoom in and out, and delete nodes. Watch this video for a quick demonstration. [Video](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Flow%20Builder%20Canvas%20Navigation.mp4) Here’s a summary: | Action | How to | | --- | --- | | Panning | Left-click + drag the canvas. | | Select a node | Left-click. This usually opens the configuration panel for the node. | | Select multiple nodes | Shift + left-click, then drag a selection box. | | Select multiple nodes | Shift + left-click on individual nodes, one at a time. | | Zoom with trackpad | Pinch gestures, in and out. | | Zoom with mouse | Turn the mouse wheel. | | Deleting nodes with keyboard | Select or multi-select nodes, then press **Delete**. | | Deleting nodes with mouse | Left-click the kabob menu, then select **Delete**. | ### Working with nodes ![Workflow builder overview](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Flow%20Builder%20Overview.png) Click a node in the **Node palette** to add a node of that type to the workflow. Drag the node into position. ![Flow Builder Click a Node Masked](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Flow%20Builder%20Click%20a%20Node%20Masked.gif) Drag a link from the right side of a node to the left side of another node to connect one step to the next. Some nodes have only a single input connection while others allow multiple links. Some nodes have only a single output connection while others allow multiple links. ![Flow Builder Drag Links Masked](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Flow%20Builder%20Drag%20Links%20Masked.gif) To move a node, left-click it and drag it. To select multiple nodes, left-click and drag a selection box around the nodes and then drag them together. ![Flow Builder Moving Nodes](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Flow%20Builder%20Moving%20Nodes.gif) To pan the canvas, right-click and drag the canvas. Use the zoom out, zoom in, and center view buttons to change the zoom and positioning of the canvas. ![Flow Builder Adjust The Canvas Masked](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Flow%20Builder%20Adjust%20The%20Canvas%20Masked.gif) Important Some nodes support custom and system variables to enable you to customize and automate routing and data retrieval. Refer to [Variable management](/v1/docs/flow-builder-variable-management) for more information. The **Start** node has no input connection and only a single output connection. The **Voicemail**, **Route**, and **End** nodes have no output connection. > [!NOTE] > Tip > > In the **DTMF** node, specify an [audio message file](https://portal.document360.io/v1/docs/flow-builder-dtmf#audio-file) that describes the key selections available in the **DTMF** node so that contacts can make a key selection without having to listen to the entire audio message first. The Inbound call and Digital workflow palettes use different nodes. Refer to these articles for an overview of each node by workflow type: - [Inbound call workflows](/v1/docs/voice-flows) - [Digital workflows](/v1/docs/digital-flows) Each node, except the **Start** node, includes a kebab menu with the following options: ![Flow Builder Kabab Menu](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Flow%20Builder%20Kabab%20Menu.png) - **Clone**: create a copy of the node, including all configuration settings - **Delete**: remove the node from the workflow ### Rename the node Beginning with the [September 15 - 19, 2025 release](/v1/docs/september-15-19-2025), you may name nodes in **Flow Builder**. Click a node in the node palette to add it to the flow. The node is added to the flow and is named **Node N**, where **N** represents the number of the node; for example, **Node 6**. Below the node name is the node type, such as **Play Audio**. Click the node to open the node configuration panel, then click the name of the node to edit it. Enter a new name, then the check mark to save your change. [Video](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Flow%20Builder%20Renaming%20Nodes.mp4) A type of menu that is represented by an icon or graphic consisting of three dots arranged vertically that resemble a type of food called a kebab. Clicking the kebab menu displays a list of options or functions that can be selected. ## Related - [Workflows](/inbound-flows.md) - [Inbound](/inbound.md) - [Nodes](/flow-builder-nodes.md)