---
title: "Real-time Dialer campaign monitoring"
slug: "outbound-dialer-campaign-real-time-monitoring"
description: "Monitoring outbound dialer campaigns in real-time"
tags: ["CRM", "campaigns", "Dialer", "Outbound", "On-boarding", "How to", "Use Case", "Overview", "Tutorial", "Getting started"]
updated: 2026-06-23T07:28:55Z
published: 2026-06-23T07:28:55Z
canonical: "docs.voiso.com/outbound-dialer-campaign-real-time-monitoring"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.voiso.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Part 5: Real-time Dialer campaign monitoring

**Who should read this article**: Administrators, Supervisors

This is part 5 of the **How to run a Dialer campaign** use case.

## Real-time dashboards

Voiso provides a variety of widgets on the **[Real-time dashboard](/v1/docs/reporting-real-time-dashboard)** to help you [monitor the performance](https://voiso.com/products/call-center-dashboard/call-center-reporting-software/) of your outbound Dialer Campaigns in real time. These tools enable supervisors to track campaign progress, agent activity, and key metrics, ensuring efficient campaign management. With these insights, you can adjust campaign settings dynamically without pausing Dialers.

To access the **Real-time dashboard**, navigate to **Reporting > Real-time dashboard** in the Voiso navigation bar. The dashboard offers a customizable interface where you can add widgets tailored to your monitoring needs.

![Dialer Real-time Dashboard](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Dialer%20Real-time%20Dashboard.png)

### Adding widgets

To add a widget, click **Add widget**. The **Add new widget** panel appears, displaying the full list of available monitoring tools. Clikc the **Dialer** tab and choose a widget to add to your dashboard.

![Reporting Real-time Dashboard Dialer Monitoring Widgets](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Reporting%20Real-time%20Dashboard%20Dialer%20Monitoring%20Widgets.png)

          Tip

          

For detailed information about a specific widget, in the **Add new widget** panel, click the "i" icon next to the widget name.

| Widget | Description |
| --- | --- |
| Campaign – Call Disposition | A pie-chart displaying calls by network response: answered, no answer, busy, rejected, or failed |
| Campaign Status | A dashboard summarizing various campaign metrics, such duration of the campaign, the average time an agent waits for the next call, how often customers drop off, the average time spent on calls, and the ratio of calls answered to total calls made |
| Campaign – Dial Attempts | A bar graph displaying the number of times that each campaign contact was dialed |
| Campaign – Agent Counter | A pie chart displaying the number of agents who have joined the campaign and their status: outbound (on a call), waiting, and wrapping-up |
| Campaign – Wrap-up Codes | A pie chart displaying the number of campaign calls by the [wrap-up codes](/v1/docs/administration-wrap-up-codes) (after-call work completions) that you defined |

To finalize your selection, click **Add**.

### Benefits of real-time monitoring

The [real-time metrics](https://voiso.com/products/call-center-dashboard/) provided by these widgets give supervisors the ability to:

- Track agent activity and ensure optimal engagement.
- Monitor key campaign metrics, such as call volume, [average handle time](https://voiso.com/articles/average-handle-time/) and completion rates.
- Identify and resolve issues promptly, maintaining campaign momentum.
- Adjust campaign settings dynamically based on real-time data.

For more information about configuring and using real-time dashboards, refer to the **[Real-time dashboard](/v1/docs/reporting-real-time-dashboard)** article.

## Monitoring campaign performance from the Report tab

In addition to the **Real-time dashboard**, you can monitor campaign performance directly from the campaign **Report** tab while a campaign is running.

To view a campaign report:

1. Navigate to **Outbound > Dialer campaigns**.
2. Locate the campaign in the **Campaigns** table.
3. Click the campaign name to open the **Edit campaign** page.
4. Select the **Report** tab.

The report provides real-time visibility into campaign performance, including:

- Campaign progress.
- Call disposition statistics.
- Dial attempts distribution.
- Wrap-up code usage.
- Key campaign metrics, such as ACD, ASR, Abandonment Ratio, Average Waiting Time, and Average wrap-up time.

Unlike the **Real-time dashboard**, which provides a consolidated view across campaigns and agents, the **Report** tab focuses on a single campaign and displays campaign-specific performance data in one place.

An outbound calling campaign where agents are assigned to handle calls that are automatically dialed and connected by the Voiso Dialer. Dialer handles the rate at which calls are dialed based on the number of available agents. The list of phone numbers in the campaign are pre-loaded from a CSV file or imported from a CRM.

## Related

- [Part 1: Getting started](/outbound-dialer-campaign-getting-started.md)
- [Part 2: Dialer campaigns](/outbound-dialer-campaign-dialer-campaigns.md)
- [Part 3: Launching your campaign](/outbound-dialer-campaign-launching-your-campaign.md)
- [Part 4: The agent experience](/outbound-dialer-campaign-agent-experience.md)
- [Part 6: Reviewing campaign results](/outbound-dialer-campaign-reviewing-campaign-results.md)