---
title: "Agent Activity Duration"
slug: "reporting-agent-activity-duration"
description: "Monitor the total time that agents spent in each status."
updated: 2025-07-31T10:09:44Z
published: 2025-07-31T10:09:44Z
canonical: "docs.voiso.com/reporting-agent-activity-duration"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.voiso.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Agent Activity Duration

**Who should read this article**: Administrators, Supervisors

Monitor the total time that agents spent in each status.

## Introduction

The **Agent Activity Duration** widget displays a pie chart of agent status activity, showing the total time agents spent in each status. Hover over any segment to view the percentage of time spent in that status.

![Reporting Real-time Dashboard Agent Activity Duration Widget Chart Hovering](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Reporting%20Real-time%20Dashboard%20Agent%20Activity%20Duration%20Widget%20Chart%20Hovering.png)

## Setup

### General tab

The **Agent Activity Duration settings** panel **General** tab includes the following parameters:

| Parameter | Description |
| --- | --- |
| Widget Name | The display name of the widget in the Real-time dashboard. If you want multiple Agent Activity Duration widgets, each showing different information, assign unique names to help you know which widget is which. |
| Display custom unavailable codes | Display the status for your custom [unavailable codes](/v1/docs/administration-unavailable-codes) when in use. |
| Display Dialing and Dialer-waiting statuses | Display the time spent dialing a call and the time spent waiting for a Dialer campaign call as separate categories in the chart. |

![Reporting Real-time Dashboard Agent Activity Duration Widget General Tab](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Reporting%20Real-time%20Dashboard%20Agent%20Activity%20Duration%20Widget%20General%20Tab.png)

### Teams tab

Select one or more teams to monitor.

Agents working under a common supervisor are considered to be a part of a team. Teams enable you to group users together for common business purposes. You can create many different teams for different business purposes. A user may be assigned to more than one team and a supervisor may supervise more than one team. You can assign agents to Dialer campaigns and Caller ID groups either individually or as part of a team.