--- title: "Sensitive Data Access Report" slug: "reporting-sensitive-data-access-report" description: "Report on user access to sensitive data such as call recordings, call transcriptions, call data, and exporting of call records to CSV files." tags: ["teams", "sensitive data access", "CDR", "recording", "call recording", "CSV", "report", "reporting"] updated: 2026-03-12T09:09:56Z published: 2026-03-12T09:09:56Z canonical: "docs.voiso.com/reporting-sensitive-data-access-report" --- > ## Documentation Index > Fetch the complete documentation index at: https://docs.voiso.com/llms.txt > Use this file to discover all available pages before exploring further. # Sensitive Data Access Report **Who should read this article**: Administrators Monitor which users accessed sensitive data such as call recordings, transcripts, call metadata, and exported call records. Important The Sensitive Data Access Report feature is available for contact centers on the Pro plan or higher. ## Introduction The **Sensitive Data Access** report helps ensure compliance with data protection requirements by tracking user access to sensitive contact center data. This includes access to [recordings](/v1/docs/call-recording), Call Detail Records ([CDRs](/v1/docs/reporting-cdr)), and the export of CSV files containing potentially sensitive or Personally Identifiable Information (PII). The report provides visibility into which users accessed this data and when—supporting internal audits, regulatory compliance, and access control monitoring. ## Configuring the report ![Reporting Sensitive Data Access Report Page](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Reporting%20Sensitive%20Data%20Access%20Report%20View.png) ### General section No report-specific configuration is required. ### Assigned agents section The report displays results for individual agents; however, you can select agents either individually or by [team](/v1/docs/users-teams) for the selected date range. Click **Manage** to select one or more agents to include in the report. Choose either one or more teams from the **Teams** tab or, from the **Agents** tab select one or more of the following user subgroup options: | Users/Teams | Description | | --- | --- | | All users | All [users](/v1/docs/users-users) in your contact center, whether or not they have the correct permissions to access sensitive data. | | All supervisors | All users assigned the **Supervisor** role. Refer to either the [Basic user roles](/v1/docs/basic-user-roles) or [Security Access Groups](/v1/docs/administration-security-access-groups) article. | | All analysts | All users assigned the **Admin** or **Analyst** role. Refer to either the [Basic user roles](/v1/docs/basic-user-roles) or [Security Access Groups](/v1/docs/administration-security-access-groups) article. | | Individual user | Select one or more users in your contact center, whether or not they have the correct permissions to access sensitive data. | ### User actions section Select one or more of the following user action options: | Option | Description | | --- | --- | | Listened to a recording | Call [recordings](/v1/docs/recording-call-recording) are stored as part of each call record ([CDR](/v1/docs/reporting-cdr)). These can be played by [anyone with permission](/v1/docs/administration-security-access-groups#CDR) to access CDRs. | | Downloaded a recording | Call [recordings](/v1/docs/recording-call-recording) are stored as part of each call record ([CDR](/v1/docs/reporting-cdr)). These can be downloaded by [anyone with permission](/v1/docs/administration-security-access-groups#CDR) to download recordings. | | Viewed an extended CDR | The full CDR can be accessed by [anyone with permission](/v1/docs/administration-security-access-groups#CDR) to view Call Events. | | Exported a CSV file | [Anyone with permission](/v1/docs/administration-security-access-groups#CDR) CDR may download search results as a CSV. | ### Schedule This report can be scheduled for automatic delivery to one or more email addresses. For details, see [Historical reports overview](/v1/docs/reporting-historical-reports-overview#scheduled-reports). ### Run report To run a one-time report, select the reporting date and click **Generate report**. You can choose to save the current configuration for future use. See [Historical reports overview](/v1/docs/reporting-historical-reports-overview#run-report) for more details. ## Results Results are displayed in a table and can be exported as a CSV file for processing outside the Voiso application. ![Reporting Sensitive Data Access Report Results](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Reporting%20Sensitive%20Data%20Access%20Report%20Results.png) The **Sensitive Data Access Report** table lists the following parameters for each action taken by a user: | Column | Description | | --- | --- | | Datetime | The date and time that the first access occurred. | | User | The name of the user who accesses the data. | | Action | The type of data access: listened to a recording, downloaded a recording, viewed an extended CDR, or exported a CSV file. | | Customer No./filters | The contact's phone number if a recording was listened to or downloaded, or an extended CDR was viewed; or the filter used if CDRs were exported as a CSV file. | Voiso maintains a Call Detail Record (CDR) of every interaction. Each includes information about the interaction that you can use to analyze the performance of your contact center, your agents, and your routing strategies. Unlike many other contact center applications, the Voiso CDR also includes a recording and/or transcript of each interaction, enabling you to access even more information about each interaction. Comma-Separated Values. A data file format where the content is structured in tabular form. Fields (data values) are separated by commas. Rows (records) are separated by line feeds. Voiso supports UTF-8 format for CSV files. CSV files allow interchange of data between spreadsheet applications, text files, and database. It is a common format for importing and exporting data. Each row represents a record. Each value represents an attribute. PII. Information that, when used alone or with other relevant data, can identify an individual. In a contact center, the person responsible for leading, monitoring, and training a team of agents. A contact center user with privileges to manage most contact center settings and perform administrative tasks. A contact center user role that has access only to Call Detail Records (CDR). The analyst role is defined in the Security Access Groups view. See Call Detail Record. ## Related - [Call Recording](/recording-call-recording.md) - [Call Detail Records overview](/reporting-cdr.md) - [Security Access Groups](/administration-security-access-groups.md)