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2024
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2024
5 Articles
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April 29 - May 3, 2024
New in this release Zoho integration The Voiso Zoho CRM integration now creates tickets and new contacts when an agent uses Agent Panel to handles inbound and outbound calls, including click-to-call. Ticket creation When an agent completes...
Updated on : 09 May 2024
April 15-19, 2024
New in this release Digital channels A new self-serve interface is added to enable the management of digital channels (Omnichannel interactions). The Telegram channel can now be connected by contact center administrators. Digital channels pa...
Updated on : 18 Apr 2024
April 1-5, 2024
New in this release Historical reports The following new report type is added to the Historical reports page. Agent - Daily Sign-in and Sign-out report The Agent - Daily Sign-in and Sign-out report provides a daily record of the first ...
Updated on : 03 Apr 2024
March 18-22, 2024
New in this release HubSpot Call Notes Call notes that agents enter on the Notes page in Agent Panel are now included in the Notes of the HubSpot call history . Tip To enable call notes in the Agent Panel ...
Updated on : 20 Mar 2024
March 4-8, 2024
New in this release HubSpot Support for HubSpot Workflow The Voiso connected app now supports automation through the HubSpot Workflow feature. Voiso SMS added to HubSpot connected app Use the HubSpot Workflow feature to automatically send...
Updated on : 06 Mar 2024