Administration

Who should read this article : Administrators Specify global settings for your contact center. Introduction The System settings page enables you to specify global settings for your contact center. Some settings can be overridden by settin...

Who should read this article : Administrators Voiso's Webhook feature enables you to subscribe to call events that you can use for your automated workflows, custom integrations, and automated tasks. Introduction Webhooks facilitate real-tim...

Who should read this article : Administrators Additonal settings for those CRM integrations that require more than the basic settings in the System settings page. Information Refer to the CRM integration overview ...

Who should read this article : Administrators Create custom unavailable codes that agents may select for their unavailability status. Introduction Agents might be Unavailable to take calls for many reasons, including lunch breaks, coffe...

Who should read this article : Administrators Define codes specific to your business profile that indicate call outcomes. Agents assign Wrap-up codes during after-call work activities. Introduction Voiso automatically assigns call Disposit...

Who should read this article : Administrators The Voiso Media feature enables you to maintain a library of music, voice messages, and ringtone s for your contact center. Introduction Voiso enables you to create a maintain a library of au...

Who should read this article : Administrators Manage the list of IP addresses from which users may log into your contact center. Introduction To improve security and private access to your contact center, Voiso enables you to specify the li...

Who should read this article : Administrators Use the Billing feature to track your account usage, invoices, payment methods, transactions, and account activity. Introduction The Billing page enables administrators who have the Edit Bi...

Who should read this article : Administrators, Supervisors Specify which topics are enabled for the Topic Identification feature, which automatically categorizes call recordings with relevant topic labels. Introduction The Topic Identifica...

Who should read this article : Administrators A classified list of keywords supporting the Speech analytics feature to highlight a call transcript according to your business needs. Introduction Keyword groups supports the Voiso Spee...

Who should read this article : Administrators Create and modify custom user access groups (roles) to grant or restrict access to Voiso features. Introduction The Security Access Groups feature is available for Voiso Professional Plus customers...

Who should read this article : Administrators You can connect, configure, and manage digital channels to your contact center to enable your agents to handled omnichannel interactions. Introduction The Omnichannel Workspace supports multip...

Who should read this article : Administrators Create canned text messages (standard responses) that your agents can send to contacts using SMS or digital channels, saving time and ensuring accuracy. Create WhatsApp templates and submit them to ...

Who should read this article : Administrators Create Sender ID groups to enable agents to select Sender IDs to send text messages on digital channels. Introduction All countries, telecom networks, and digital channel network providers requi...

Who should read this article : Administrators You can delete voice call recordings from the Voiso recording data storage by phone number and by timespan. Introduction Voiso automatically saves your voice call recordings and retains them a...