Agent - Daily Sign-in and Sign-out

Who should read this article: Administrators, Supervisors

Review agent daily sign-in and sign-out times for workforce management and compliance purposes.

Introduction

The Agent - Daily Sign-in and Sign-out report provides a daily record of the first sign-in (login) and last sign-out (logout) timestamps for selected agents or teams.

The report displays the timestamp of the first sign-in of the day for the selected agents or teams. If an agents signs out and then back in, the subsequent sign-ins are ignored. The report also displays the timestamp of the last sign-out of the day. If the agent signs out and back in multiple times during the day, only the latest sign-out is recorded in the table.

Configure the report parameters, including the date or date range and teams and agents, then click Run report. When the report is ready, it is displayed in the Agent – Daily Sign-in and Sign-out table at the bottom of the Create report page. The report can be downloaded to a CSV file for further processing outside the Voiso application. You can also schedule a regular report.

Report options

Choose the date or date range for which you want to produce a report. You can select a date range of up to 31 days, or choose Today, Yesterday, Last 7 days, Last week, This month, or Last month.

Agents

Choose the teams and Agents for whom you want to produce a report.